- Beth Israel Lahey Health (Charlestown, MA)
- …not just taking a job, you're making a difference in people's lives.** The Service Desk Analyst is responsible for delivering world-class support services ... (BILH) entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 1...and timely follow-up of service requests/incidents. The Service Desk Analyst interacts with… more
- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2- service - desk - analyst ... a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
- General Dynamics Information Technology (Quantico, VA)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier II** with GDIT. A career in ... **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** Security+ CE - CompTIA...how agencies operate. Our work depends on a **Help Desk Analyst Tier II** joining… more
- RKON (Chicago, IL)
- Analyst ( Tier 1), End User Engineering...customers. About the position: We are pursuing IT Help Desk ( Analyst , End User Engineering) professionals who ... experience with the latest bleeding edge technologies. Our Help Desk is viewed as a training program, we encourage...not contact. Responsibilities Include: + Provides world class customer service by acting as a customer advocate with a… more
- IBM (Frederick, MD)
- …at our Rocket Center, WV location. We are seeking a customer-focused and technically skilled Tier 1 Help Desk Analyst to provide first-level support for end ... timely resolution or escalation. * Escalate unresolved issues to Tier 2 or Tier 3 support teams...professional expertise** * 1+ year of experience in customer service or help desk role. * Basic… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst , you ... + Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts,...+ Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst , ... to hardware, software, and network systems, serving as an escalation point for Tier 1 support. + Ticket Resolution: Handle escalated support tickets, ensuring that… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst , you will be the ... self-reliant. + Escalation: Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams,...beneficial but not mandatory. + Strong communication and customer service skills. + Basic understanding of desktop operating systems… more
- MPR Associates (Alexandria, VA)
- …specialty engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT team. If you ... an exceptional place to work. General Job Description The Service Desk Analyst will investigate...of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier… more
- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- ** Tier 1 Helpdesk Lead and Analyst ** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Lebanon **Position ID:** ... growing and dynamic program to lead a client-facing Momentum Tier 1 Help Desk as well as...to management team. * Ensure smooth coordination of help desk tickets in line with our Service … more
- IBM (Rocket Center, WV)
- **Introduction** We are seeking a customer-focused and technically skilled Tier 1 Help Desk Analyst to provide first-level support for end users experiencing ... timely resolution or escalation. * Escalate unresolved issues to Tier 2 or Tier 3 support teams...certification preferred. * 1+ year of experience in customer service or help desk role. * Basic… more
- Beth Israel Lahey Health (Charlestown, MA)
- …to find answers from documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of constant learning, ... BILH entities and its affiliates. Using the Information Technology Service Management suite provided Tier 1 support...accurately identify when issues should be escalated to Senior Service Desk Analyst for incidents/requests… more
- Robert Half Technology (San Jose, CA)
- Description We are looking for a dedicated Help Desk Analyst I to provide exceptional technical support in a dynamic environment. This long-term contract ... in San Jose, California, and involves assisting users with Tier 1 and Tier 2 desktop support...10, and other Windows-based systems. * Manage and resolve service desk tickets in a timely and… more
- Koniag Government Services (Vienna, VA)
- **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** with a **Top-Secret Clearance** to support ... holidays, three weeks paid time off, and more. The service desk representative is responsible for performing...IT-related questions. + Managing the customer's ticketing queue. + Tier 1-2 troubleshooting. + Solving issues such as password… more
- GovCIO (El Paso, TX)
- **Overview** GovCIO is hiring a Service Desk Analyst to support customers at ARPA-H. **Responsibilities** Provide program support as a Service Desk ... USD $59,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/2852/ service - desk - analyst /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-TX-El Paso_ **ID**… more
- CACI International (San Antonio, TX)
- …of experience using with Cerner Millenium/MHS Genesis + Demonstrated knowledge of Service Desk support methodology + Relevant technical certifications or ... Tier 2 Cerner Application Support Analyst ...Analyst who is responsible for providing second level service and support on supported MHS Applications to meet… more
- Robert Half Technology (Princeton, NJ)
- Description We are looking for a Tier 2 Help Desk Analyst to join our dynamic IT team in Princeton, New Jersey. In this role, you will tackle escalated ... 1 team members to foster skill development and service improvement. * Manage endpoint security and configuration using...of experience in IT support, with a focus on Tier 2 or advanced help desk responsibilities.… more
- TEKsystems (Winston Salem, NC)
- Description The current go live to the new platform is Oct. 7th. 1.Call Center/ Service Desk Experience - Tier 2 preferably 2. Experience mirroring ... more of a hybrid scheduling. Skills Help desk , Help desk support, Troubleshooting, Service desk , Windows, Intuit, API, WebConnect Additional Skills &… more
- BAE Systems (Columbia, SC)
- …Other incentives may be available based on position level and/or job specifics. ** Service Center Senior Support Desk Analyst ** **116035BR** EEO Career ... of US Attorney's (EOUSA) Network Operations Services (NOS), the Service Center provides 24x7x365 Tier 2 Technical Helpdesk and Operations support to over 252… more
- Robert Half Technology (St. Louis, MO)
- …and software installations. Requirements + 1-3 years of IT support experience (eg, Help Desk , Service Desk , or Desktop Support roles). + Bilingual ... systems. The ideal candidate will be responsible for resolving Tier 1 and Tier 1.5 tickets, performing...needed. This position requires strong analytical abilities, excellent customer service skills, and the capacity to handle multiple demands… more