- Terracon (Olathe, KS)
- …be resolved in 20 minutes to either a more senior IT Service Desk level or tier 2 support . + Create, modify and/or delete user accounts per Terracon ... A+ certification **Exemption:** Non-exempt **Requisition ID:** 33498BR **Posting Title:** IT Service Desk Support Staff I **Employment Type:** Regular, Full… more
- Amentum (Washington, DC)
- As a Top Secret cleared Service Desk Support Specialist for this program, you will be working in an organization that's mission is to develop and operate the ... You will ensure ensures that all phases of help desk support are properly coordinated, monitored, logged,...and triage user-reported issues * Resolve user issues and service desk tickets efficiently by offering step-by-step… more
- BAE Systems (Columbia, SC)
- …ready for a new and exciting career, come join our team! BAE Systems is seeking a Service Desk Manager to provide support to our government customer on an ... Manager will be responsible for overall management, support , and coordination of 24x7 Service Desk providing Tier II level IT support and event… more
- Amentum (Washington, DC)
- …certificate renewals, PC/Server rebuilds and phone technical refreshes. **Responsibilities:** The Help Desk Technician ( Senior ) will provide support to end ... We are searching for a Top Secret cleared Help Desk Technician ( Senior ) to join our team...zero-trust framework to users. You will provide direct Help Desk support , both in person and virtually,… more
- City of New York (New York, NY)
- …technical teams, while documenting and partnering with other units to resolve any issues. Service Desk 's support inhibits task completion and the overall ... increasing levels of responsibility for the agency's success. The Service Desk Operations (SDO) Associate Directors align...staff to ensure all can provide quality and accurate support and customer service on all things… more
- Trinity Health (Livonia, MI)
- …their issue during first contact, may request assistance from Senior IS Service Desk Support . Resolves problems for various applications, password ... in the use of computers in order to provide initial system telephone support service . Experience in utilizing a call-tracking tool is desired. + Basic knowledge… more
- Herc Rentals (Bonita Springs, FL)
- …Market:** Fort Myers **Nearest Secondary Market:** Cape Coral **Job Segment:** Testing, Service Desk , Computer Science, Technical Support , Technology, ... Service Desk Analyst I Apply now... Service Desk Analyst I Apply now " **Date:** Oct...first-level technical support . + Provide top-tier customer support for all Herc users, including Senior … more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …of the local Service Desk Lead as part of an integrated service desk and end-user support team. Required Qualifications: * Experience: Minimum of ... Service Desk Technician - Intermediate Clearance... Service Desk Technician - Intermediate Clearance Required: Active Secret...3 to 5 years in IT support or related help desk environments *… more
- PulteGroup (Tempe, AZ)
- …a University Degree or equivalent experience and minimum 4-6 years prior relevant experience in IT support or service desk roles with at least 2 years in a ... for an experienced IT Manager to lead our Technical Support Center (TSC). This role is critical in ensuring...culture of continuous improvement. The position reports to the Senior IT Manager of the TSC & Provisioning &… more
- City of New York (New York, NY)
- …runs smoothly and effectively. Required Experience: - Minimum 5+ years of hands-on experience with service desk support with application service desk ... Housing and Homelessness, Mayor Adams' comprehensive housing framework. To support this important work, the administration has committed $5...the senior management for further analysis using Service Desk Tools - Minimum 2+years of… more
- Robert Half Technology (Jersey City, NJ)
- Description Our client is seeking a Senior Service Desk Technician to provide advanced technical support , mentor junior analysts, and ensure efficient ... best practices for handling complex cases. Reporting & Documentation - Track service desk metrics, generate performance reports, and document resolutions for… more
- Marriott (Bethesda, MD)
- … including infrastructure, applications, and technical services + Direct experience with enterprise service desk support technologies and automation + Proven ... with the Global Command Center, the Director, Global Deployment Support will partner with the Senior Director,...and one or more of the following: + Technology support within a Service Desk … more
- Rocket Software (Rogers, AR)
- …by our customers, Rocketeers. They offer support and guidance to IT Service Desk Specialists. **Essential Duties and Responsibilities** : + Provide level 2 ... in what they're doing!** **Job Description Summary:** As a Senior IT Support Specialist for Rocket Software,...IT Service Desk Specialists, IT Service Desk Specialists and IT Support… more
- Beth Israel Lahey Health (Burlington, MA)
- …management. This includes acting as an escalation point on tickets not resolved by the Service Desk and Field Support as well as logging, triaging, ... resolving, and timely follow up of service requests/incidents. The Senior Field ...related work experience required in 3 plus years of Service Desk /Field/IT Support experience supporting… more
- Omni Hotels (Dallas, TX)
- …and develop a team of employees responsible for providing first- and second-level technical support in a service desk environment, offering round-the-clock ... Zoho ticketing across the Omni environment + Promoting the service desk with senior leadership...to improve support + Performance reporting using service desk metrics + Coordinating and managing… more
- Cargill (Atlanta, GA)
- …day. Join us and reach your higher purpose at Cargill. **Job Purpose and Impact** The Sr . Director, Service Desk & Field Services leads the global strategy, ... self- service support model - eliminating the need for traditional service desk operations. Customer-Centric Service Leadership: + Champion a… more
- City of New York (New York, NY)
- …and skills. The Service Desk operates as a central service and support team, responding to incoming inquiries, troubleshooting, technical support ... ticket data, with the ability to report out to senior managers and legal colleagues in urgent situations that...for various initiatives, as necessary, across the agency in support of the Service Desk … more
- Amgen (Thousand Oaks, CA)
- …**Build and scale the AI operational support framework using the Amgen Service Desk , Executive Support teams, Champions Network and internal product ... **Digital Product Sr Manager (AI Adoption Lead)** **Location:** **Thousand Oaks,...team resources to support ChatGPT and AI products globally** **Partner with broader… more
- GovCIO (Washington, DC)
- …use of hardware and software **Qualifications** + Bachelor's with 5-8 years of IT Service Desk support experience (or commensurate experience) + Clearance ... **Overview** GovCIO is currently hiring for a Senior Computer User Support Specialist to support our USSS Network Operations and Security Center (NOSC)… more
- Robert Half Technology (Jacksonville, FL)
- Description We are seeking a Senior Help Desk Analyst to join our IT support team. In this role, you'll serve as the first point of escalation for technical ... Qualifications + 3+ years of experience in IT help desk or technical support , with at least...support , with at least 1-2 years in a senior or escalation-level role. + Strong knowledge of Windows… more