- MCI Careers (Wichita, KS)
- …customer issues, aiming for first call resolution Use internal systems to research and retrieve information as needed Collaborate with other departments to resolve ... works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional… more
- ValorVIP (Wichita, KS)
- …manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other ... issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed. Ensure first call resolution through… more
- MCI Careers (Wichita, KS)
- …understand customer needs and provide effective solutions Use internal systems to research and resolve issues, coordinating with other departments as needed Follow ... works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional… more
- MCI Careers (Wichita, KS)
- …Ensure first call resolution through problems solving and effective call handling Research systems to find missing information as applicable; coordinate with other ... information and personal information Escalate customer issues to the appropriate staff and managerial for resolution as needed Attend meetings and training… more
- MCI Careers (Savannah, GA)
- …manner. Ensure first-call resolution through problem-solving and effective call handling. Research systems to find missing information as applicable; coordinate with ... information and personal information. Escalate customer issues to the appropriate staff and managers for resolution as needed. Attend meetings and training… more
- MCI Careers (Dallas, TX)
- …manner Listen to customers, understand their needs, and resolve customer issues Research systems to find missing information as applicable; coordinate with other ... issues with the managerial team Escalate customer issues to the appropriate staff and managerial for resolution as needed Ensure first call resolution through… more
- MCI Careers (Dallas, TX)
- …friendly manner Resolve customer issues efficiently and ensure first-call resolution Research and coordinate with other departments to resolve complex issues ... works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional… more
- MCI Careers (Killeen, TX)
- …solutions Use internal systems to manage accounts and process orders accurately Research and resolve customer issues, coordinating with other departments as needed ... works. ABOUT MCI (PARENT COMPANY) MCI helps customers take on their CX and DX challenges differently, creating industry-leading solutions that deliver exceptional… more
- NTT America, Inc. (Atlanta, GA)
- …an inclusive, adaptable, and forward-thinking organization, apply now. We are currently seeking a UX/ CX Sales Lead - BFSI (US Remote) to join our team in Atlanta, ... States (US). Launch by NTT is looking for a **UX/ CX Sales Lead - BFSI (US Remote)** for Banking...in finding new buyers * Learn and understand go-to market , key service offerings, sales plays, messages and motions… more
- Amazon (San Francisco, CA)
- …products to foresee and satisfy those needs. We need to transform our CX into a smart, emotionally intelligent (digital) agent helping customers find audio content ... This greenfield team incubates high-impact opportunities to innovate our CX with AI, to drive and deliver this transformation...AGI, and AWS, to advance the state of AI/ML research and its applications. * Build and nurture partnerships… more
- Amazon (San Diego, CA)
- …for discovery and risk mining of new and emerging abuse patterns within Amazon's Shopping CX . As the Risk Manager over this space, you'll partner with our team of ... engineers, research scientists, data scientists and business intelligence engineers to...work safely and cooperatively with other employees, supervisors, and staff ; adhere to standards of excellence despite stressful conditions;… more
- Amazon (Seattle, WA)
- …of large-scale data analytics, model training, deployment and serving * Conduct research on new machine-learning modeling to optimize all aspects of Sponsored ... optimization (such as customized response prediction models) to front-end CX innovation (such as widgets), to help shoppers feel...PhD, or Master's degree and 6+ years of applied research experience - Experience programming in Java, C++, Python… more
- Mass Markets (IN)
- …shopping, contact center services, merchandising, analytics, and consumer insight research . + Strategic Sales Planning:Collaborate with team members to develop ... + Competitive Awareness:Maintain a thorough understanding of competitive offerings and market trends to inform sales strategies. + Client Needs Assessment:Evaluate… more
- Amazon (Seattle, WA)
- …teams and dependencies to achieve goals * You are comfortable making smart CX vs. time-to- market trade-offs, and ruthlessly prioritize roadmaps to deliver ... experiences at scale. * Drive data-informed decisions through customer research , behavior analysis, and performance metrics * Manage prioritization and… more
- Cadmus (Boston, MA)
- …Assistance and Impact Engineer. Cadmus seeks candidates with strong analytical, research , and communication skills, and experience in mechanical or electrical ... role. The Energy Technical Assistance and Impact Engineer will manage peer and junior staff as they support project-specific tasks; mentor junior staff as direct… more
- Mass Markets (NM)
- …The successful candidate will support by managing case files, conducting legal research , preparing legal documents, and ensuring all filings and paperwork are ... pre-employment test. - POSITION RESPONSIBILITIES Key Responsibilities: + Conduct legal research and gather relevant information from a variety of resources,… more
- Mass Markets (Wichita, KS)
- …wide variety of clients. In this role, you will identify customers' needs, research every issue, provide solutions, and upsell customers on new products and ... Listen to customers, understand their needs, and resolve customer issues + Research systems to find missing information as applicable; coordinate with other… more
- Mass Markets (Savannah, GA)
- …wide variety of clients. In this role, you will identify customers' needs, research every issue, provide solutions, and upsell customers on new products and ... first call resolution through problems solving and effective call handling + Research systems to find missing information as applicable; coordinate with other… more
- Mass Markets (Dallas, TX)
- …wide variety of clients. In this role, you will identify customers' needs, research every issue, provide solutions, and upsell customers on new products and ... first call resolution through problems solving and effective call handling + Research systems to find missing information as applicable; coordinate with other… more
- Mass Markets (Las Cruces, NM)
- …privacy policies and refers callers to alternate sources when appropriate. + Research systems to find missing information as applicable; coordinate with other ... resolve complex and escalated issues resulting from multiple channels. + Complete research of beneficiary contact history and report findings to management. + Listen… more
