- Monster (Plymouth, MN)
- …requests for technical assistance via phone, email, chat, or helpdesk ticketing system. Troubleshoot and resolve issues related to software, hardware, networking, ... desktop support roles. Experience with remote desktop tools, helpdesk ticketing systems, and diagnostic software. Hands-on experience with hardware troubleshooting… more
- Monster (Beverly Hills, CA)
- …during performances, helping patrons with same-day sales and resolving any ticketing concerns with grace and efficiency Master the Technical OperationsLead daily ... as assigned. WHAT WE'RE LOOKING FOR1-2 years' experience, preferably in ticketing or a combination of education and experience; Previous Tessitura experience… more
- Monster (Severn, MD)
- …Monitor and respond to incoming requests via phone queues and the ticketing system, ensuring timely and professional support. . Provide first-level technical support ... to higher tiers. . Ensure all support requests are logged in the ticketing system for tracking, reporting, and trend analysis. . Follow established daily, weekly,… more
- Monster (Ashburn, VA)
- …with networking protocols and equipment (eg, switches, routers). Experience with ticketing systems like Jira. Suggested Skills: Strong verbal and written ... communication skills. Excellent problem-solving and analytical skills. Ability to work independently and as part of a team. Attention to detail and strong organizational skills. Proactive attitude and ability to manage multiple tasks simultaneously. Ability to… more
- Monster (Indianapolis, IN)
- …use hand tools, and familiarity with remote access tools and ticketing systems. Soft Skills: Proficient troubleshooting, problem-solving, communication (written and ... verbal), attention to detail, time management, organizational abilities, and capacity to work both independently and collaboratively; customer service skills required. Physical Requirements: Able to lift up to 50 pounds, climb ladders, work in confined spaces,… more
- Monster (Tulsa, OK)
- …to identify and resolve issues Contact clients (by phone or through ticketing system) to gather information needed for effective equipment installations Manage, ... hardware/software vendors for issue resolution Document all time within the ticketing system (in real-time), ConnectWise Manage, and keep service tickets updated… more
- Monster (Jacksonville, FL)
- …operations for end users. Log and manage support tickets using a ticketing system like ManageEngine, adhering to established processes and escalation protocols. ... in troubleshooting Windows 10 /11 and Microsoft 365 applications. Familiarity with ticketing systems such as ManageEngine, ZenDesk, or equivalent. Strong ability to… more
- Monster (Greenville, TX)
- …customer inquiries, guiding them through troubleshooting steps, and resolving issues using ticketing , CRM, ERP, and related systems. The role is also responsible for ... for training tools, manuals, knowledge portals and technical bulletins. Use a ticketing system to open, track and close customer issues. Provide necessary reports… more
- Monster (Boston, MA)
- …(MDM) platform, with a strong preference for Intune. Experience with a helpdesk ticketing system, such as ServiceNow, is essential. Familiarity with both Android and ... support, device set up support, and device troubleshooting. Utilize a helpdesk ticketing system (eg, ServiceNow) to log, track, and resolve user support requests… more
- Inside Higher Ed (Raleigh, NC)
- …to streamline operations. Focus on automating workflows within our ticketing system (Zendesk), communication platform (Slack), and other supported systems.Scripting ... service analytics: Design, implement, and maintain analytics and intelligence on ticketing and customer experience metrics using Zendesk (or similar ITSM platform).… more
- Monster (St. Petersburg, FL)
- …abilities. Excellent communication and documentation skills. Experience with enterprise monitoring and ticketing systems is a plus. JOB DESCRIPTION: We are seeking a ... detail-oriented and technically proficient IT Systems Migration Specialist to support enterprise-wide virtual machine (VM) migration initiatives. This role will be responsible for planning, executing, and validating VM migrations across enterprise… more
- Monster (Chicago, IL)
- …and support to end-users. Document incidents and service requests in the ticketing system. Escalate unresolved issues to higher-level technical teams. Assist with ... user account management and access requests. Maintain knowledge base articles and user documentation. Monitor and track the performance of service desk metrics. Provide basic Windows and MS Office Support Add/Delete/Migrate User Profiles and apply Group policy… more
- Monster (Tempe, AZ)
- …other infrastructure Responds to service requests and incidents through the IT ticketing system in a timely and professional manner. Maintains accurate documentation ... of issues, resolutions, and asset inventory. Collaborates with other IT team members to escalate and resolve complex problems. Ensures security policies and procedures are followed during all support activities. Works within a defined set of IT service… more
- Monster (Irving, TX)
- …IT supports to clients with Desktop/Laptop computer and mobile devices Using ticketing system to log all requests from client Prioritize and escalates ... unresolved/pending problems to the appropriate personnel to ensure the service is performed in a timely manner Supports clients with installation of application/software/hardware and networking components to meet client's needs in a timely manner Requirements… more
- Monster (Raleigh, NC)
- …organization wide Help Desk using provided tools including but not limited to, ticketing system, call queue, and email to provide timely and effective problem ... resolution for end users * Escalate issues to other resources within the department as needed * Maintain a high level of customer satisfaction * Monitor requests to ensure swift closure; escalate issues to management as needed * Coordinate equipment moves and… more
- Monster (Arlington, TX)
- …10/11 imaging *Proficiency with Microsoft Office Suite and ServiceNow ITSM ticketing systems *Strong analytical and troubleshooting skills for diagnosing technical ... issues *Excellent documentation skills for trouble tickets and system resolutions *Outstanding customer communication and interpersonal skills *Experience ensuring workstation compliance with security patches and requirements *Ability to perform break-fix… more
- Monster (Wilmington, DE)
- …as well as server and network platforms. Experience with Help Desk ticketing or Service Management systems. Experience with Active Directory, DHCP, DNS, MS ... and Exchange as well as Microsoft Anti-Virus products is desired. Must have excellent customer service skills to service internal Associates. Strong time-management and organizational skills. Must be able to work with minimal supervision. Must have the ability… more
- Monster (Southaven, MS)
- …Document all work in the computerized maintenance management system (CMMS) and ticketing systems as appropriate and maintain accurate records of all operating logs ... for fire pumps, generators, HVAC equipment, and other facility systems that are tested on a routine basis. Mentor all maintenance personnel in developing appropriate skillsets and knowledge of equipment. Assist maintenance mechanics in work that requires two… more
- Monster (Aiken, SC)
- …the management team and the customer Update work status in web-based ticketing system (tracking preventive maintenance work as well as troubleshooting work) Maintain ... inventory and spare equipment stock. Participate in special projects as required. Qualifications: Associate levels in technical field (networking, IT, workstations), or the equivalent combination of education, technical certifications, training, or work… more
- Monster (Frisco, TX)
- …the landscape. Good understanding of ITIL concepts Incident/Change/Problem and ticketing tools Good understanding of project management concepts Disclaimer HCL ... is an equal opportunity employer, committed to providing equal employment opportunities to all applicants and employees regardless of race, religion, sex, color, age, national origin, pregnancy, sexual orientation, physical disability or genetic information,… more
