- CHRISTUS Health (Welsh, LA)
- …schedule that allows you to pick your rate! PRN - Tier Plan available - Flexible Schedule Tier 1 : $40/hr for 6 shifts in a 6 week schedule Tier 2: $45/hr ... for 12 shifts in a 6 week schedule Tier 3: $50/hr for 18 shifts in a 6...Education/Skills Bachelor of Science Degree in Nursing, preferred Experience 1 year of experience in the related nursing specialty… more
- ASM Research, An Accenture Federal Services Company (Sacramento, CA)
- **What is the position?** The Bilingual Tier 1 Service Desk Representative plays a significant role on a fully remote team supporting the English and Spanish ... updates to complaints for our customers. **What will I get to do?** As a Tier 1 Service Desk Representative, you will have the opportunity to showcase your… more
- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5201/ tier - 1 - service -desk-analyst/job?mode=apply&apply=yes&in\_iframe= 1 ... team member direction and quickly escalate issues that cannot be resolved at Tier 1 . **Qualifications** Required: 2-3 years' experience. Current ITIL Foundation… more
- C4 Planning Solutions, LLC (Camp Pendleton North, CA)
- …for being the first contact for initial point of entry for support requests within the 24/7 Tier 1 service desk at the Support Center. Tier 1 ... Position Title: Tier I Help Desk Location: Camp Pendleton, CA...Position requires an active security clearance Years of Experience: 1 -3 years related experience Roles and Responsibilities: Reasonable accommodations… more
- Eligo Energy, LLC (Chicago, IL)
- …fees according to company guidelines + Act as a subject matter expert for the Tier 1 Customer Service Team + Provide courteous, prompt, and accurate ... Eligo Energy is seeking a Customer Service Representative who wants to provide excellent customer...electronic communication. + Take escalated calls that filter through Tier 1 agents + Promotes a positive… more
- TEKsystems (Colorado Springs, CO)
- …Contributing to knowledge base documentation and process improvements. * Prior experience in a Tier 1 or advanced Service Desk environment * Familiarity with ... Top Skills' Details 1 . Strong technical troubleshooting skills across Windows environments...Printing and other common office technology support 2. Customer service excellence - ability to deliver white glove, professional… more
- Insight Global (Oak Brook, IL)
- …for helping others. Qualifications: * 2+ years of experience in a Tier 1 IT Support or Technical Customer Service role. * Familiarity with basic ... experience working with a ticketing system, and excellent customer service skills Two Openings: Central Time 7AM-4PM Friday -...- Sunday We are seeking a dedicated and customer-focused Tier 1 Customer Support Representative to join… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated… more
- Aveanna Healthcare (Atlanta, GA)
- …team for internal employees. This position will also be responsible for managing the outsourced tier 1 Service Desk team and processes. It demands strong ... and support related to computer systems, hardware, and software. Manage the tier 1 outsourced Service Desk process, providing metrics, training, and… more
- BEAT LLC (San Antonio, TX)
- … Tier 2 Systems Administrators provide the front line of advanced technical support; bridging Tier 1 service desk operations with Tier 3 enterprise ... Fundamentals or Microsoft Certified: Azure Fundamentals Position Description: The Tier 2 Systems Administrator provides enterprise-level operations and sustainment… more
- Mastercard (O'Fallon, MO)
- … Tier 2 and Tier 3 payroll inquiries, including escalations from HR, Tier 1 service centers, and regional payroll leads. b. Develop and maintain ... departments to resolve issues efficiently. e. Lead training to Tier 1 teams to improve first-line payroll...partnership with regional payroll leads. 4. Vendor Management & Service Delivery a. Partner with vendors and internal teams… more
- Systems Engineering Solutions Corporation (Austin, TX)
- … Tier 1 . + . Provide second-level technical support for escalated incidents and service requests from Tier 1 Help Desk. + . Diagnose and resolve ... discipline Program Description: The contractor shall provide IT Infrastructure support services, which includes Tier 1 Help Desk, Tier 2 End User Support, … more
- Wolters Kluwer (Indianapolis, IN)
- …prompt and accurate solutions to their concerns. You will report to the Manager, Customer Service Operations. The shift will be 12:00pm ET - 9pm ET. Training for the ... answer customer problems and issues in a timely manner following established customer service procedures via phone and email + Maintain or exceed quality performance… more
- Bosch (Londonderry, NH)
- …immediate customer concerns, and participate in initiatives for continuous improvement. + Assist Tier 1 Customer Service with escalated requests for ... tomorrow:** At Bosch, you change lives. **Job Description** The Customer Service Specialist provides Tier 2 Customer Service to consumer and business… more
- iconectiv (Bridgewater, NJ)
- …experience for supporting proprietary and critical business applications while providing outstanding customer service to our tier 1 customer. This person ... knowledge articles, incident resolutions, and playbooks for operational continuity. Assist in training Tier 1 support and serve as SME for internal escalation… more
- Waystar (Louisville, KY)
- …and steps taken. + Identify patterns in recurring issues and recommend improvements to Tier 1 workflows or documentation. Service Management & Communication ... POSITION** The Advanced IT Support Engineer is a senior-level Tier 1 technician who serves as a...end-user support requests, mentoring junior technicians, and ensuring high-quality service delivery. While not directly responsible for Tier… more
- Parsons Corporation (Colorado Springs, CO)
- …(SAP) activities. **"What You'll Be Doing"** + Provides Subject Matter Expert (SME) support to Tier 1 ( Service Desk) and Tier 2 (Escalation) problem ... systems, Group Policy configuration, WSUS, Bitlocker, SQL Server, Internet Information Service (IIS), Windows Server 2019/2022, and Windows 10/11 + Works with… more
- Robert Half Technology (Olive Branch, MS)
- …management support to resolve technical issues efficiently. * Act as the escalation point for Tier 1 IT Service Desk when on-site assistance is required. * ... foundation, excellent communication skills, and a passion for delivering exceptional service . Responsibilities: * Deliver exceptional first and second- tier … more
- Hensel Phelps (Phoenix, AZ)
- …software, networked peripheral devices, cabling, and networking hardware and software products. + Assist Tier 1 Service Desk to work with end users in ... to government, commercial, transportation, critical facilities, healthcare and transportation. Ranked # 1 in aviation and #6 overall general contractor in 2024 by… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- …and the rapid escalation and resolution of technical issues. Position Description: The NOC Tier 1 Shift Lead is responsible for overseeing a team of ... Tier 1 Network Operations Center (NOC) technicians...with established procedures. . Coordinate shift operations, ensuring incidents, service requests, and alerts are properly triaged, logged, escalated,… more
