- Merck & Co. (Durham, NC)
- …an effective "hand shake" during the Operations Shift Change Tiers and Maintenance Tier 1 .Properly distribute the shift maintenance work load among other shift ... and embraces an empowered team culture including significant interaction with Production, Technical Operations, Quality and other support groups.This is a day shift… more
- Actalent (Oconomowoc, WI)
- …duties to support customer satisfaction. + Utilize problem-solving skills and make decisions for Tier 1 Technical Service Representatives on product ... IMPORTANT: Technical Service Representative Job Description Join our dynamic team as a Technical Service Representative, where you will engage with… more
- NuAxis Innovations (Washington, DC)
- …1 ** for a Full-Time position. **Overview:** The Senior Technical Lead for Tier 1 will oversee service desk operations, ensuring seamless user ... **Senior Technical Lead - Tier 1 ** Location **Washington, DC** \# of openings ** 1 ** Salary Range (Min-Max) **00** **We are a federal IT company on a… more
- TEKsystems (Overland Park, KS)
- …shift-owning SLA timelines, conference bridges, and stakeholder comms. * * Follow Tier 2-authored runbooks for remediation steps. Service Request Fulfillment * ... * * Perform initial triage (log review, ping/trace, basic service restarts). * * Act as Incident Manager during...critical issues. * * Provide clear, concise hand-offs to Tier 2/SRE/engineering teams. Communication * * Send real-time outage… more
- Red River (Chantilly, VA)
- … 1 Technician who is primarily responsible for working on a team at the Service Desk. The Tier 1 Technician is primarily responsible for working on a ... team at the Service Desk. This position will handle technical ...Accept customer calls, alerts, and escalations from the Level 1 operations team within specified timeframes. + Follow trouble… more
- Linchpin Solutions, Inc. (Tampa, FL)
- SATCOM Technician Tier 1 Tampa, FL (http://maps.google.com/maps?q=7853+Gunn+Hwy+Tampa+FL+USA+33626) Job Type Full-time Description If you are looking for an ... currently hiring for a dynamic and experienced SATCOM Technician Tier 1 . Clearance:Active DoD TS/SCI Clearance Work...document required network service levels + Provide service desk and technical support to users.… more
- NuAxis Innovations (Washington, DC)
- ** Tier 1 - IT Service...core IT concepts and the ability to quickly resolve technical issues or escalate appropriately. **Key Responsibilities:** + Act ... so join our team NOW! We are currently seeking a talented and motivated ** Tier 1 - IT Service Desk Representative** for a Full-Time position. **Overview:**… more
- Koniag Government Services (Washington, DC)
- **Arlluk Technology Solutions,** a Koniag Government Services company, is seeking a Tier 1 Network Administrator to support **ATS** and our government customer ... off, and more. Arlluk Technology Solutions is seeking a Tier 1 Network Administrator to monitor our...1 -2 years of experience in network administration or technical support + Basic knowledge of network protocols, devices,… more
- Motion Recruitment Partners (Grand Prairie, TX)
- …daily who need help troubleshooting technical issues with their computer. As a Tier 1 /2 Technical Support Representative you will be responsible for ... Experience** + High School Degree or equivalent required. + 1 -year help desk or technical support experience...excellent customer service to internal and external Tier 1 and some Tier … more
- Proven IT (Phoenix, AZ)
- Tier 1 Engineer Phoenix, AZ (http://maps.google.com/maps?q=Gateway+I+Phoenix+AZ+USA+85008) * IT Apply Job Type Full-time Description The Tier I Engineer is ... various managed IT support related to onboarding and ongoing technical maintenance and trouble-shooting support. This is the basic...This is the basic level of customer support. The Tier I Engineer is a generalist with a broad… more
- IBM (University Park, PA)
- …in our Rocket Center WV location **Required technical and professional expertise** * 1 + year of experience in customer service or help desk role * Basic ... responsibilities** IBM is seeking a customer-focused and technically skilled Tier 1 Help Desk Analyst to provide...Analyst to provide first-level support for end users experiencing technical issues. This role is critical in ensuring smooth… more
- TekSynap (Washington, DC)
- … service desk call center support from 0600 - 1800 Monday - Friday. + Serve as the Tier 1 and Tier 2 point of contact for the Commission's users' IT needs ... user support services for hardware and software. + Implement Tier 0 self- service capability for user password...I certification + 4+ years of experience in a Tier II or equivalent technical support role.… more
- Insight Global (New York, NY)
- … Degree OR equivalent experience as a Service Desk Analyst or Technical Support ( 1 -2+ years) - onsite support experience and experience supporting ... team - this team is encompassed of a virtual Tier 1 , a virtual Tier ...c-level/executives - Proven expertise with positive customer service skills and communication skills - onsite … more
- Galileo Financial Technologies, LLC (Salt Lake County, UT)
- …and why we work here at https://www.galileo-ft.com/working-at-galileo . The role As a Client Technical Support Tier 1 Support Specialist you will provide B2B ... of contributing to operational success What you'll need: + 1 -2 years general customer service experience +...preferred + 2+ years in a business to business Technical Support role preferred + Experience in resolving … more
- Liberty Latin America (PR)
- **What's the role?** As a Tier 1 Tech Support Representative, you will provide technical and network problem resolution to end-users (customers) by ... diagnostic troubleshooting to resolve and improve voice & data service issues. + Diagnose and resolve technical ...1 -2 years of experience in computer support, customer service and solving problems in help desk environment. A… more
- Leidos (Norfolk, VA)
- …through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and ... with team mates to resolve issues. Escalates to next tier technical support as necessary. + Supports...or more experience supporting NNPI and/or SIPR in a Tier 1 role. + Ability to attain… more
- UIC Government Services and the Bowhead Family of Companies (Quantico, VA)
- **Overview** SERVICE DESK SPECIALIST | TIER II...monitoring tools to proactively detect potential problems. + Provide Tier 1 and Tier 2 ... will consist of program management; logistics; asset management; engineering; customer service ; research and development of new capabilities; test and evaluation;… more
- SKC Communication Products LLC (IL)
- …Requirements Capable of lifting to shoulder height 50-70 lbs. Travel 0-20% Education College/ Technical degree preferred Experience Tier 1 0-2 years Preferred ... MAJOR RESPONSIBILITIES AND DUTIES 1 . Provide Post-Sales Technical support for...for videoconferencing and integration clients 2. Provide excellent customer service and build customer relationships 3. Work independently, be… more
- U-Haul (Phoenix, AZ)
- …role for you. Position Overview: Under the direction of the Storage Support Manager, Tier 1 Application Support are responsible for providing support, via phone ... for a role that challenges you to provide customer service and technical product support to consumers...a day, typing and reading. Requirements: + At least 1 to 2 years of technical support… more
- CACI International (Washington, DC)
- Network Operations Center- NOC Tier 1 and 2 Job Category: Service Contract Act Time Type: Full time Minimum Clearance Required to Start: TS/SCI with ... Our focus includes the design, transition, operations, and continual service improvement to include tech modernization, tech refresh, activities associated… more
