- Insight Global (Oak Brook, IL)
- …years of experience in a Tier 1 IT Support or Technical Customer Service role. * Familiarity with basic troubleshooting techniques (eg, password resets, ... trained on their proprietary systems, but must possess some technical knowledge, experience working with a ticketing system, and...and Requirements We are seeking a dedicated and customer-focused Tier 1 Customer Support Representative to join… more
- AO Smith (Ashland City, TN)
- Water Heater Technical Support Agent - Tier 1 (Call Center) Date: Dec 4, 2025 Location(s): Ashland City, TN, US, 37015 Company: A. O. Smith Corporation ... Netherlands, and the United Kingdom. Primary Function To provide technical /troubleshooting assistance, general product information, warranty assistance, and parts… more
- ASM Research, An Accenture Federal Services Company (Dover, DE)
- …with day-to-day administration and ongoing technical support. + Partner with the National Service Desk (NSD) Tier 1 team and personnel on other ... The Tier 2 Technical Support Operations Analyst...ServiceNow. + Develop Knowledge Based Articles (KBA) and educate Tier 1 as needed. + Be available… more
- ASM Research, An Accenture Federal Services Company (Austin, TX)
- …with day-to-day administration and ongoing technical support_ . + _Partner with the National Service Desk (NSD) Tier 1 & 2 team and personnel on other ... problem management, change management, release management, outage communications, and service requests procedures and utilize ServiceNow_ . + _Develop.... + _Develop Knowledge Based Articles (KBA) and educate Tier 1 & 2 as needed_ .… more
- Systems Engineering Solutions Corporation (Ashburn, VA)
- …and the rapid escalation and resolution of technical issues. Position Description: The NOC Tier 1 Shift Lead is responsible for overseeing a team of Tier ... verify accuracy, completeness, and compliance with established standards. . Train, coach, and mentor Tier 1 staff to develop technical and analytical skills,… more
- GovCIO (St. Louis, MO)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/7003/ tier - 1 -customer- service -rep/job?mode=apply&apply=yes&in\_iframe= 1 ... **Overview** GovCIO is currently hiring for Tier 1 Computer User Support to...Service Desk. Respond to customer questions and troubleshooting technical issues related to hardware, software, and network problems.… more
- ASM Research, An Accenture Federal Services Company (Springfield, VA)
- Looking for a motivated and customer-focused Service Desk Technician ( Tier 1 .5) to join our support team operating within a secure Azure enterprise ... system, ensuring alignment with established SLAs and SLOs. + Troubleshoot and resolve Tier 1 .5-level issues related to Azure services, Microsoft Windows, and… more
- Applied Research Associates, Inc. (Raleigh, NC)
- …freedom, service and growth. If you are looking for a career as a Tier 1 Cloud Support and you are interested in designing, developing, and rapidly deploying ... and respond to requests based on priority and defined Service Level Agreements (SLAs). + Provision and manage user...within the ticketing system and contribute to internal documentation. ** Tier 1 Cloud Support Position Requirements:** +… more
- Choisys Technology (VA)
- …hardware, software, and network issues that cannot be resolved at Tier 1 . This role requires strong technical expertise, the ability to work independently, ... environments. Responsibilities + Receive and resolve escalated incident tickets from Tier 1 support in accordance with CBP service level agreements (SLAs) +… more
- Koniag Government Services (Washington, DC)
- …ideal Tier 1 Help Desk Engineer will: + Provide frontline Tier I support service requests via ServiceNow ticketing, system, email, phone, and in-person ... LLC, a Koniag Government Services company, is seeking a Tier 1 Help Desk Engineer to support...interactions + Efficiently document and manage all service requests using the Service Desk ticketing… more
- Linchpin Solutions, Inc. (Tampa, FL)
- SATCOM Technician Tier 1 Tampa, FL (http://maps.google.com/maps?q=7853+Gunn+Hwy+Tampa+FL+USA+33626) Job Type Full-time Description If you are looking for an ... currently hiring for a dynamic and experienced SATCOM Technician Tier 1 . Clearance:Active DoD TS/SCI Clearance Work...document required network service levels + Provide service desk and technical support to users.… more
- Intuit (Phoenix, AZ)
- …performance. + Provide mentorship, guidance, and real-time coaching to Tier 1 agents to enhance customer experiences and technical accuracy. + Collaborate ... join the Global Business Solutions Group (GBSG) as a ** Tier 2 Senior Service & Support Specialist**...customers. You will work closely with Product, Engineering, and Tier 1 Support, helping define, diagnose, and… more
- Systems Engineering Solutions Corporation (Alexandria, VA)
- …identify potential areas for improvement within systems or processes. + Provide mentoring and technical guidance to Tier 1 staff to improve first-call ... or related discipline Program Description: The program provides comprehensive Tier 1 , Tier 2, and...agencies evolving business and mission needs. Position Description: The Tier 2 Help Desk Specialist provides advanced technical… more
- Imagine One Technology & Management (Norfolk, VA)
- …the creation of PowerPoint slide decks as needed. + Provide support to shipyard tier 1 support desk and other external organizations using problem resolution ... for leadership and conduct morning operations briefs. + Provide tier 1 , tier 2 and...technical ideas in user-friendly language. + Strong customer service orientation and the ability to work in a… more
- General Dynamics Information Technology (Ashburn, VA)
- …5 + years of related experience **Job Description:** NETWORK OPERATIONS CENTER (NOC) TIER 1 SHIFT LEAD Advance how our customers operate while you ... advance your career. Join GDIT as a Network Operations Center (NOC) Tier 1 Shift Lead and build an impactful career in enterprise IT, collaborating with people… more
- Koniag Government Services (Washington, DC)
- **Arlluk Technology Solutions,** a Koniag Government Services company, is seeking a Tier 1 Network Administrator to support **ATS** and our government customer ... off, and more. Arlluk Technology Solutions is seeking a Tier 1 Network Administrator to monitor our...1 -2 years of experience in network administration or technical support + Basic knowledge of network protocols, devices,… more
- Leidos (Norfolk, VA)
- …through step-by-step solutions or may provide expertise to solve first and second tier technical support issues for end-users of the organization's products and ... with team mates to resolve issues. Escalates to next tier technical support as necessary. + Supports...or more experience supporting NNPI and/or SIPR in a Tier 1 role. + Ability to attain… more
- Eaton Corporation (Syracuse, NY)
- Eaton's ES GEIS CHD division is currently seeking a Customer Service Representative - Tier 1 . This role is onsite at our GEIS Headquarters in Syracuse, NY. ... as well as market and business considerations. **What you'll do:** The Customer Service Representative will handle between 60 to 70 phone calls or e-mails per… more
- Chenega Corporation (Arlington, VA)
- **Req ID:** 38527 **Summary** ** Tier 1 Help Desk Analyst** **Arlington, VA** Are you ready to enhance your skills and build your career in a rapidly evolving ... provide services to our nation. SecuriGence is seeking a ** Tier 1 Help Desk Analyst** to help...services, software systems engineering, and/or applications development to restore service and/or identify and correct core problems. + Simulates… more
- Choisys Technology (VA)
- …VA (http://maps.google.com/maps?q=Ashburn+VA+USA+20146) Description The Tier 1 Service Desk Technician provides first-level technical support to end ... Service Desk Technician - Tier I Fully...email, chat, or ticketing system. + Troubleshoot and resolve Tier 1 incidents related to: + Windows workstation… more