- Merck & Co. (Millsboro, DE)
- …cross-functional teamsParticipate in Kata's and Kaizen's for our continuous improvement program.Lead Tier 1 communication meetings and provide input into Tier ... companion animal. This position is responsible for overseeing late-shift activities to support the Sterile operations and Logistics Integrated Process Team (IPT) up… more
- Merck & Co. (Durham, NC)
- …an effective "hand shake" during the Operations Shift Change Tiers and Maintenance Tier 1 .Properly distribute the shift maintenance work load among other shift ... and embraces an empowered team culture including significant interaction with Production, Technical Operations, Quality and other support groups.This is a day… more
- TEKsystems (Overland Park, KS)
- …shift-owning SLA timelines, conference bridges, and stakeholder comms. * * Follow Tier 2-authored runbooks for remediation steps. Service Request Fulfillment * * ... matrix for critical issues. * * Provide clear, concise hand-offs to Tier 2/SRE/engineering teams. Communication * * Send real-time outage notifications, progress… more
- Robert Half Technology (Nashville, TN)
- … is not required. Requirements Qualifications: + Prior experience in a Tier 1 helpdesk or technical support role is beneficial but not mandatory. ... 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1...+ User Support : Provide friendly and efficient technical support to end-users via various channels,… more
- Quality Technology Services, LLC (Suwanee, GA)
- …vary **Responsibilities:** + Answer phones and respond to customer/employee requests + Provide tier 1 technical support to troubleshoot customer/employee ... The Operations Service Center Network Analyst ( Technical Customer Service Rep or TCSR) will be...for critical/high tickets with OSC engineers **Basic Qualifications:** + 1 -2 years of Helpdesk, Application Support , Service… more
- Insight Global (Davidson, NC)
- …. Skills and Requirements Minimum of 1 -2 years experience in a tier 1 technical support position providing break/fix and ... to ensure the team is ready to offer second and third level technical support . * Consults with MSC departments, associates, and business partners to ensure… more
- Galileo Financial Technologies, LLC (Salt Lake County, UT)
- …about us and why we work here at https://www.galileo-ft.com/working-at-galileo . The role As a Client Technical Support Tier 1 Support Specialist you ... will provide B2B technical support for business partners, clients, banks, and external contact...of contributing to operational success What you'll need: + 1 -2 years general customer service experience + Financial-services-specific customer… more
- Robert Half Technology (Portland, OR)
- …environment. + Proficiency in VB.NET, especially in scripting and automation. + Proven experience providing Tier 1 technical support to end users. + ... & Automation Specialist with a strong foundation in Tier 1 IT support and...+ Provide Tier 1 IT support and respond to technical issues quickly… more
- Growth Ortho (Portland, ME)
- …planning and execution of small IT projects. Responsibilities 1 . Provides Tier 1 & 2 technical support , resolving complex issues escalated from ... to IT Support Specialists or Technical Support Representatives. 3. Non-Exempt Qualifications 1 . Associate s Degree in a related field or 7+ years… more
- General Atomics (Aurora, CO)
- …and support operational objectives. + User Support and Communication: + Provide Tier 0- 1 technical support to users, answering queries and ... best practices for IT service management (ITSM). + Experience in Tier 1 or 2 technical support in a similar operations support or systems monitoring… more
- KBR (Bethesda, MD)
- …position based upon contract award Responsibilities Include: Provides first line ( Tier 1 ) IT technical support to end users for account administration, ... tools available to you. + Provides first contact resolution technical support via incoming phone calls, to...approved process guidelines. + Bring forward ideas, including one Tier 0 automation process, to innovate the Service Desk… more
- Trace Systems Inc (Shaw AFB, SC)
- …support for more complex end-user client/server database issues,which cannot be resolved by the Tier 1 technical support staff; Plan, analyze, design, ... support operational client applications and security patches; Provide Tier 2 technical support ; Install, configure, operate, manage, troubleshoot, repair,… more
- Southern Glazer's Wine and Spirits (Lakeland, FL)
- …operations. This role acts as the initial point of contact and troubleshooter for Tier 1 warehouse technical support , 2nd level contact for Tier 2 ... that truly cares about its people. **Overview** Night Warehouse Support Technician is responsible for warehouse system to ensure...and will triage to 3rd level vendor or ETP support as needed. The individual is responsible for maintaining… more
- Southern Glazer's Wine and Spirits (Geismar, LA)
- …This role acts as the initial point of contact and troubleshooter for Tier 1 warehouse technical support , and a 2nd-level contact for Tier ... It will triage to the 3rd-level vendor or ETP support as needed. The individual is responsible for maintaining...periods, there will be overtime. **Primary Responsibilities** + Provide support to the division (24x7) or as directed by… more
- Robert Half Technology (Broomfield, CO)
- …issues while contributing to a collaborative and dynamic work environment. Responsibilities: * Deliver Tier 1 technical support to approximately 100 ... quality. Requirements * Minimum of 1 year of experience in a Tier 1 technical support role. * Proficiency in troubleshooting Windows 11 and Microsoft… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users. This role is critical to maintaining operational ... while escalating complex cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical support to end users for PCs, servers, printers, VDIs, and… more
- Trace Systems Inc (Shaw AFB, SC)
- …in Shaw AFB, SC. The job responsibilities include, but are not limited to: Provide Tier 1 technical support (performing initial trouble ticket/call ... resolution of basic client hardware and software issues); Provide Tier 1 hands-on support to...requirements, US Citizenship is required. DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher. GENERAL EXPERIENCE: Responding… more
- Trace Systems Inc (Shaw AFB, SC)
- …and resolution for more complex network, client and end-user connectivity issues escalated by Tier 1 technical support staff); Add and remove ... and securing COMSEC material IAW AFMAN 17-1302-O, Communications Security Operations. Provide Tier 2 technical support (diagnosis, analysis and… more
- TEKsystems (Akron, OH)
- …network and security best practices Responsibilities * The IT Specialist is responsible for providing tier 1 technical support to their corporate users * ... related field preferred * 1 + years of experience in a technical support role or internship * Strong knowledge of computer hardware, networking, and software… more
- Parker Hannifin Corporation (Erie, PA)
- …users. ESSENTIAL JOB FUNCTIONS: + Provide tier 1 and tier 2 technical support to end-users in office and production areas, resolving hardware, ... a dedicated and proactive IT Infrastructure Analyst - Site Support to provide day-to-day tier 1...methods applicable to the work area. + Provide after-hour technical support as needed. + Overnight travel… more
