- Beth Israel Lahey Health (Charlestown, MA)
- …advanced technical support to end users using various clinical, administrative, and technical systems. The Tier 2 Service Desk Analyst acts as an ... strong troubleshooting skills and familiarity with healthcare applications such as EPIC. Tier 2 Service Desk Analyst ensures proper operation and… more
- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier - 2 - service - desk ... a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
- Centre Technologies (Tulsa, OK)
- …to customer Executives. + Must be a team player with outstanding customer service skills + The ability to communicate and explain technology to non-technical ... individuals + Regular meeting cadence with client's Executive liaison to discuss the IT environment + Learn and understand the client's business (Regulations and how the client wants to operate) + Strong IT documentation skills… more
- CACI International (Sterling, VA)
- …centralized knowledge repository for assigned applications suites + Manage a Tier 2 Enterprise Service Desk team across multiple portfolios supporting ... Protection (CBP) Land Border Integration (LBI) Integrated Traveler Initiative 2 .1 (ITI2.1) team in Northern Virginia! Join this passionate...to do:** Support end-user applications and work in a multi- tier service desk as well… more
- Insight Global (Altamonte Springs, FL)
- …ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by ... applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ###@insightglobal.com.To learn more about how we collect, keep,… more
- Leidos (Norfolk, VA)
- …or related IT or equivalent work experience 2 years of experience on NMCI Service Desk + Candidates with fewer than 4 attendance occurrences in a rolling ... Values guide the way we do business. The SMIT Service Desk RDM Team has an opening...work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …steps. + Resolve routine issues independently and escalate complex issues to Tier 2 or supervisory staff. + Collaborate with Service Desk Leads and ... Service Desk Incident Manager Clearance Required:...Bachelor's degree OR High School Diploma with an additional 2 years of experience * Certifications (Required): + IAT… more
- Robert Half Technology (Spring, TX)
- Description We are seeking a skilled Service Desk Tier 2 Analyst to join our IT team supporting a dynamic oil and gas environment. This role is ... operations across the organization. You will act as an escalation point for Tier 1 support and collaborate with infrastructure and application teams to resolve… more
- Lockheed Martin (Eglin AFB, FL)
- …position is for a highly technical Multi\-Function Administrator at the National ALIS Support Center, Tier 2 Service Desk \. You will be responsible ... complete documentation of troubleshooting steps and solutions within the Service Flo case tracking system * Ensures proper hand...pool of current experienced candidates will be considered for Tier 2 Support staff\. As well, only… more
- General Dynamics Information Technology (Quantico, VA)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier 2 ** with GDIT. A career in ... is pending funding. Our work depends on a **Help Desk Analyst Tier 2 ** joining...ITD organization in Quantico, VA. The **Naval Criminal Investigative Service (NCIS)** is an organization of approximately 2… more
- Koniag Government Services (Washington, DC)
- Koniag IT Systems LLC, a Koniag Government Services company, is seeking a Tier 2 Help Desk Engineer to support KITS and our government customer in ... and self-motivated individual to perform the duties of a Tier 2 Help Desk Engineer...hardware failures + Ability to analyze and assess customers' service request and provide prompt technical solutions + Knowledge… more
- MSys Inc. (Richmond, VA)
- Job summary: Title: Tier 2 Help Desk Support...Center. + Responds to Tier 1 & 2 support requests. + Provides exceptional customer service . ... up-to-date inventory and maintenance records. + Monitors system resources for server/ service anomalies. + Resolves connection issues between users and resources. +… more
- Trace Systems Inc (Portsmouth, VA)
- Job Overview Job Title: IT Service Desk Support - Tier ...users. + Complex issues that cannot be resolved at Tier 2 will be forwarded to Tier ... VA Job Responsibilities Trace Systems is seeking an IT Service Desk Support personnel to support the...support for complex hardware/software problems beyond the scope of Tier 2 . + Process System Authorization Access… more
- TekSynap (Springfield, VA)
- … desk Administrator. The position can execute all tier 1 and 2 service desk tasks and must be able to perform the following additional duties: + ... **Responsibilities & Qualifications** **RESPONSIBILITIES** This position supports the Service Desk [duty hours 9:00am-6:00pm] and reports to the Service… more
- PingWind INC (Cuba, NM)
- Tier 2 - Help Desk ...Base Guantanamo Bay, Cuba. Successful candidate will provide call center/ service desk services to both remote and walk-in ... 2 -5 Years PingWind is looking for a Tier 2 - Help Desk ...and continuous improvement. PingWind is a VA CVE certified Service -Disabled Veteran-Owned Small Business (SDVOSB) and SBA HUBZone Certified… more
- TEKsystems (Orlando, FL)
- TEKsystems is seeking an experienced Tier 1 Service Desk analyst for a 6 month contract to hire position in Orlando, FL. This is position requires on-site ... (Sat/Sun/Mon off) Shift: closing shift 11a-10p/12p-11p Job Description: The Tier 1 Service Desk technician...resolution when possible, and escalating to Tier 2 as required in accordance with established Service… more
- GovCIO (Bismarck, ND)
- …The Help Desk Analyst responsibilities include: + Identify, diagnose, and resolve help desk tickets escalated from Tier 2 help desk staff ... supports the IAM Operations and Maintenance team by providing Tier 3 Help Desk and troubleshooting support... training documentation that is released to the Enterprise Service Desk (ESD)/Help Desk staff… more
- Leidos (Norfolk, VA)
- **Description** The SMIT Service Desk Tier I Team has an opening for multiple entry level technicians to work in our Norfolk, VA office. This team provides ... the organization's products and services. **Primary Responsibilities** **As a Service Desk Tier I Technician,...step 20 while everyone else is still debating step 2 good. You'll fit right in. **Original Posting:** October… more
- Leidos (Bethesda, MD)
- …the kind of environment where you can thrive, keep reading!** Leidos is seeking a Tier 1/ 2 Service Desk /Deskside Support System Administrator to support ... document initial troubleshooting and triage steps and escalate to Tier 2 /3 support teams when appropriate to...and potential Problem Records and highlight these to the Service Desk Manager. + Update Service… more
- General Dynamics Information Technology (Quantico, VA)
- …Technical Support Services **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** CompTIA Security+ CE | CompTIA - CompTIA ... **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A...ITD organization in Quantico, VA. The **Naval Criminal Investigative Service (NCIS)** is an organization of approximately 2… more