- City of New York (New York, NY)
- …The Bureau of Business Information Technology (BIT) seeks to hire one (1) IT Service Management Specialist to provide Tier I Technical support to all DEP ... ensure that DEP continues its tradition of delivering excellent service to the residents of New York City. The...remotely located. Escalates more complex and impactful issues to Tier II III support team. Troubleshoot to resolve technical… more
- Applied Statistics & Management Inc. (Temecula, CA)
- …, Application Analyst , Customer Care Technician , Contact Center Technician , Customer Service Technician , Client Support Specialist, Call Center ... Comparable Roles: Helpdesk Technician , Technical Support Representative, Customer Support Specialist, Service Desk Analyst , IT Support Technician… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team ... responsible for assisting customers when they call or walk into the customer service center, remotely, or at the customer's location. The candidate shall be prepared… more
- University of Utah (Salt Lake City, UT)
- …Number** PRN37608B **Job Title** Technical Support Analyst **Working Title** Video Tier 1 Technician **Job Grade** E **FLSA Code** Computer Employee ... **Job Summary** The primary role of the (VT1) Video Tier 1 Support Group is to serve as the...Retirement Systems ("URS"). Eligible new hires with prior URS service , may elect to enroll in URS if they… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst , ... to hardware, software, and network systems, serving as an escalation point for Tier 1 support. + Ticket Resolution: Handle escalated support tickets, ensuring that… more
- General Dynamics Information Technology (Washington, DC)
- …Yes **Job Description:** GDIT has an amazing opportunity for a Service Desk Technician / Help Desk Analyst to provide world-class IT support to our ... our nation's capital. As a Service Desk Technician / Help Desk Analyst , you are...**MAKE AN IMPACT:** + Providing program support as a Tier 1.5 Service Desk Technician .… more
- Koniag Government Services (Baltimore, MD)
- …**Job ID 2390216** **Tuknik Government Services,** a Koniag Government Services company, is seeking a Tier I Help Desk Analyst that is able to obtain a Public ... at least one of the following certifications: HDI Customer Service Representative, HDI Desktop Support Technician or...HDI Customer Service Representative, HDI Desktop Support Technician or an A+ certification. + Candidates supporting this… more
- State of Michigan (Lansing, MI)
- IT Business Analyst Print (https://www.governmentjobs.com/careers/michigan/jobs/newprint/4509553) Apply IT Business Analyst Salary $30.93 - $44.47 Hourly ... operations, and oversight of the state retirement systems. As a Senior IT Business Analyst , the employee performs a complete range of information system analyst … more
- SSM Health (IL)
- …issues **Job Summary:** Provides leadership and primary support of escalations for the technician and analyst . Mentors team members, works on more complex issues ... are looking for experienced EPIC users to join our Service Center team. Good customer service skills...plus. #SSM The TSC EHR (Electronic Health Records) SENIOR ANALYST , is responsible for all aspects of primary and… more
- GovCIO (El Paso, TX)
- **Overview** GovCIO is hiring a Service Desk Analyst to support customers at ARPA-H. **Responsibilities** Provide program support as a Service Desk ... Technician supporting ARPA-H. Deliver excellent customer service and quick resolution of technical issues for customer via chat, email, and deskside support.… more
- Adelante (Phoenix, AZ)
- Desktop Support Senior Analyst Job Details Job Location Adelante Healthcare Center Support Office - Phoenix, AZ Position Type Full Time Education Level HS Diploma ... Job Category Health Care Description POSITION SUMMARY The Desktop Support Senior Analyst provides support assistance to users in the operation of end-user… more
- RTX Corporation (Aguadilla, PR)
- …to GO BIG on your Software Technology journey? Join Collins Aerospace as a Tier 2 Support Technician and leverage your expertise to support Siemens Polarion, ... support for Siemens Polarion ALM, addressing complex issues that Tier 1 support is unable to resolve. + Respond...+ Deliver mass communications to the user community regarding service interruptions and scheduled upgrades + Collaborate with other… more
- Robert Half Technology (Lynn, MA)
- Description We are currently seeking a Tier III Help Desk Technician for an in-office position. The primary focus of this role is to deliver top- tier ... and optimal functionality of both internal and external systems. Collaborating closely with Tier I and Tier II technicians, this role involves providing… more
- UCLA Health (Santa Monica, CA)
- Description In this role, you will provide Tier II responsibilities for the day-to-day 24x7 IT services within an assigned geographical region, which may require a ... technician to travel to various sites as needed to perform the job duties. Tier II support on technologies including endpoint devices, but not limited to… more
- Insight Global (Wayne, PA)
- Job Description A large speciality gas client is looking for a Helpdesk technician to join their team in Radnor, PA. This candidate will be supporting internal ... resolved over the phone will be escalated to a tier 2 team. High call volume is expected -...factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic… more
- City of West Sacramento (West Sacramento, CA)
- …methodology. Dental plan is self-insured through Delta Dental. Vision plan is Vision Service Plan. The cafeteria plan amount for health benefits (medical, dental and ... City according to the formula below: 10-14 years of service = $50 + 25% of premiums 15-19 years...City contribution. Employees will fall under the medical retirement tier based on original date of hire as a… more
- TEKsystems (Airway Heights, WA)
- Description: We are essentially looking for a Service Desk Analyst (help desk/desktop) to work on-site at the office in Airway Heights to support their internal ... prescriptive guidance for common problems to improve quality of Tier 0 customer self- service * Escalates incidents...the problem is more complex * Arranges for a technician to visit the customer if a problem can't… more
- TEKsystems (Airway Heights, WA)
- …knowledge base with prescriptive guidance for common problems to improve quality of Tier 0 customer self- service * Escalates incidents and requests Tier ... is both the frontline of internal customer technical support ( Tier 1), as well as escalated support ( Tier...point of contact for internal customers via phone and Service Now * Uses Service Management solutions… more
- CACI International (Denver, CO)
- Integrated Service Center Account Manager Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph ... Required: None Type of Travel: None Anticipated Posting End: 12/1/2024 The Integrated Service Center Account Manager will provide front line support and act as the… more
- Air National Guard Units (Camp Murray, WA)
- Summary This is a Washington National Guard Title 5 Excepted Service Technician position: IT CYBERSECURITY SPECIALIST (INFOSEC) Location: 194th Wing Camp Murray, ... Washington 98430 Air National Guard Units Appointment Type: Permanent, excepted service Advertised as: Title 5 Your resume must contain your own words. Resumes that… more