- Jiffy (Richardson, TX)
- …resolution time, and support trends, providing insights and action plans. Champion the Customer Voice : Ensure customer feedback is integrated into ... creative visions to life, we make sure every interaction is seamless. Our Customer Experience team plays a critical role in identifying pain points, solving issues,… more
- Michaels Stores, Inc. (Minneapolis, MN)
- …and Private Label Credit Cards and complete enrollments Educate customers on the Voice of Customer (VOC) survey Assist with Omni channel processes, including ... Store - MSP-COON RAPIDS/MAIN, MN Deliver friendly customer service, help customers shop our store, and find what they're looking for. Ensure all customers receive a… more
- Merck & Co. (Rahway, NJ)
- …and/or participate in critical non-pipeline activities. - Participate in Interactive Voice Response (IVR) System d evelopment and User Acceptance Testing (UAT) ... strong knowledge of the principles of project management and clinical customer relationship management. - Technical Proficiency: familiarity with supply chain… more
- Pizza Hut (Holts Summit, MO)
- …hours are available. Responsibilities: *Answer the telephone with a smile in your voice *Take customer menu order, explain special offers, suggestive sell ... as needed Requirements: *Enthusiasm and a willingness to learn *Commitment to customer satisfaction *Team Player *Strong work ethic *Friendly when interacting with… more
- Pizza Hut (Philadelphia, PA)
- …hours are available. Responsibilities: *Answer the telephone with a smile in your voice *Take customer menu order, explain special offers, suggestive sell ... as needed Requirements: *Enthusiasm and a willingness to learn *Commitment to customer satisfaction *Team Player *Strong work ethic *Friendly when interacting with… more
- Pizza Hut (Stone Mountain, GA)
- …hours are available. Responsibilities: *Answer the telephone with a smile in your voice *Take customer menu order, explain special offers, suggestive sell ... as needed Requirements: *Enthusiasm and a willingness to learn *Commitment to customer satisfaction *Team Player *Strong work ethic *Friendly when interacting with… more
- Integral Ad Science (Los Angeles, CA)
- …levels of adoption, manage renewals, and create new revenue opportunities. Consistently share voice of customer - clearly communicate customer desired ... We're looking to hire a passionate and motivated Senior Customer Success Manager to lead satisfaction, retention, growth, revenue,...be a crucial part of our San Francisco based Customer Success team. What You'll Do: Manage end to… more
- Graco, Inc. (Dayton, MN)
- …plans, including identifying objectives, strategies and required resources to optimize total customer satisfaction. Leverage voice of customer survey ... Graco is part of your daily life. The Supervisor, Customer Service is responsible for leading end-to-end support of... Service is responsible for leading end-to-end support of customer service inquiries and resolution by identifying customer… more
- Lilt (Indianapolis, IN)
- …engagement metrics, proactively addressing any issues or concerns and driving initiatives to improve customer satisfaction and retention Act as the voice of the ... Intel Capital , Sequoia Capital , and Redpoint . The Customer Success Team at LILT The Customer Success team at LILT is dedicated to ensuring the success… more
- Wendy's (Twin Falls, ID)
- … experience and coaching crew members based on findings. Running and analyzing Voice of the Customer reports to diagnose Speed and Friendliness opportunities. ... with crew members to improve performance and celebrate wins. Navigating the Voice of the Customer dashboard and checking, resolving and closing the loop on … more
- Heidi Health (New York, NY)
- …product engagement. Customer advocacy: Build executive-level relationships and become the voice of the customer internally, advocating for their needs and ... supercharge our ambitious growth, and we need multiple exceptional Customer Success Managers to help us get there. What...help us get there. What you'll do: As a Customer Success Manager at Heidi, you'll own the end… more
- Robinhood (Chicago, IL)
- …matter confidence across advanced brokerage products. Acting as a knowledgeable and trusted voice of the customer within Robinhood. What we offer Market ... have you apply. About the team + role Robinhood's Customer Experience team is committed to providing an outstanding...Representative for the Concierge team, you'll be the company's voice and will use exceptional empathy and product expertise… more
- Pump.co (San Francisco, CA)
- …can improve our product. You'll be the first line of defense for our customers and the voice of the customer to the rest of the team! What You'll Do Utilize ... About the Role As a member of our stellar customer experience team, you will work closely with some...our account management, product, and engineering teams on resolving customer questions, managing product requests and issues, and bringing… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …group creates and delivers human-centered experiences, where innovation meets customer -centricity, driving the ultimate experience for our patients. Our focus ... our strategies are rooted in a deep understanding of customer needs and behaviors. Our 'test and learn' mindset...Decision Support o Provide one unified NNI and global voice and point of voice to leadership… more
- Hirose Electric USA (Downers Grove, IL)
- …which includes customer visits to help with product positioning and gain Voice -of- Customer (VOC) feedback Provide an annual and five-year revenue outlook for ... Hirose policies, pricing guidelines and best practices Product Development Obtain Voice -of- Customer (VOC) feedback from target customers on existing products… more
- Diligent Corporation (New York, NY)
- …IT Team, and users of the Diligent application/s; Collaborate internally to be the voice of the customer across other departments, including with the sales, ... follow us on LinkedIn and Facebook Position Overview: The Customer Success Manager II oversees a portfolio of accounts...oversees a portfolio of accounts and ensures an amazing customer experience, as measured by NPS, net revenue retention,… more
- Invicti Security Corp (Austin, TX)
- …strong relationship-building, product knowledge, planning, and execution Acting as the voice of the customer Working cross-functionally with Sales, Marketing, ... Who You Are: You are a Customer Success guru who is ready to champion...inquisitive professional with at least 1-2 years of SaaS Customer Success or Account Management experience, and you're excited… more
- Brooks Automation (Chelmsford, MA)
- …functions. Manage change communications, training, and stakeholder updates. Gather and share Voice of the Customer insights to influence broader business ... that is shaping the future of technology. Director, Global Customer Care Job Description Position Summary The Director, Global... Care Job Description Position Summary The Director, Global Customer Care is a pivotal leadership role within the… more
- Mindlance (Reston, VA)
- …Assist with customer outreach for special projects Provide input to the voice of the customer initiative helping to drive continuous improvement and improved ... Title: Customer Care Specialist Location: Reston, VA - 100%...3 Months contract with possibility of extension Profile: solid customer service orientation with experience as tier 2 support… more
- Harbinger Motors Inc. (Garden Grove, CA)
- …Revolutionary Foundation. Job Overview We are seeking a proactive and customer -focused Customer Quality Manager to champion the voice of our customers and ... performance reports and executive summaries to both internal leadership and customer stakeholders. Act as the " voice of the customer " internally to drive a … more
