- Matanuska Telephone Association (Palmer, AK)
- Technical Support Agent Palmer,AK We are searching for an experienced Technical Support Agent at our Palmer HQ facility. Primary Duties and Responsibilities: ... fast paced 24-hour call center environment, the Technical Support Agent serves as the initial point of contact for...Respond to user questions and inquiries via telephone, email, web , or other communication methods. Monitor, follow up and… more
- TekSynap (Silver Spring, MD)
- …+ Respond to requests for technical assistance via phone, email or via the web queue, including chat or Instant Message, when implemented. + Open service ... desk tickets and ensure proper information is collected from user and recorded in service management system. + Diagnose and resolve routine hardware and software issues. + Research questions using the FDA Help Desk Knowledge Base, the FDA Intranet, and other… more
- BayCare Health System (Tampa, FL)
- …reporting, scheduling, knowledge management, customer engagement utilizing various platforms (ie, CRM, chat , social media, web ), agent /team KPIs, proactive ... team development initiatives, and identify ways in which customer service and customer satisfaction can be enhanced. **Minimum Qualifications:** **Other information:** **Required Experience:** 5 years of customer service experience. 2 years supervisory, lead… more
- Dickinson Financial Corporation (Kearney, MO)
- …with clients in a blended contact center environment consisting of interactive video, web chat , secure mail and online banking interactions. Client interactions ... chat and other electronic forms of communication. The agent will toggle between video teller and online banking...service requests or inquiries submitted through email, Secure Mail, Web Chat or other Digital Banking Channels.… more
- Panasonic North America (Newark, NJ)
- …optimization of our digital omni-channel engagement experience, including AI-powered chatbots and live agent chat across the web , plus emerging social media ... for the US and Canada, to be utilized across web self-support, AI-powered chatbots and agent training resources + Partner closely with content strategy, product… more
- Excellus BlueCross BlueShield (Dewitt, NY)
- …Customer Care (CC) Advocate resolves customer inquiries via telephone, walk in, mail, fax, web chat , off-phone work, and email concerning, but not limited to, ... requirements: + Rating of "Performing" or above on the Agent Dashboard and Competencies for a minimum of 9...multiple channels including, but not limited to, voicemail, email, web chat , outbound calls, membership growth, retention,… more
- Amazon (Arlington, VA)
- …and implementing at least 2 of the following contact center solutions: IVR, chat , custom reporting, quality management, agent desktop, or workforce management - ... Description The Amazon Web Services Professional Services (ProServe) team is seeking...incorporating generative AI into the contact center (voice or chat bots, agent assist or next best… more
- ASM Research, An Accenture Federal Services Company (Olympia, WA)
- Responsible for routine/basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services focused on customer ... processing issues. + Supports inbound calling, outbound calling, email, web chat and outreach to customer to...open case. All cases shall be logged in a web -based agent desktop application. + Performs manual… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- Responsible for basic inbound call, outbound call, web chat , and paper services, as well as back-office services. Perform services focused on customer ... behalf of customer. + Supports inbound calling, outbound calling, web chat and paper mail applications/inquiries. +...a customer. All cases shall be logged into a web -based agent desktop application. + Completes accurate… more
- ServiceNow, Inc. (Palm Beach, FL)
- …components such as LDAP, VPN, SSL, SAML/SSO and other widespread enterprise technologies + Connect chat , agent chat , and virtual agent configuration and ... integrations. + Implement the latest ServiceNow AI offerings like Virtual Agent , NLU, AI Search, Issue Auto Resolution, Task Intelligence, Document Intelligence,… more
- Walmart (Sunnyvale, CA)
- …planning. Your mission is to design scalable, cost-efficient, and high-performing agent experiences that deliver clarity, relevance, and delight in every ... hands-on role that blends deep expertise in LLM systems, thoughtful agent design, and architectural vision for real-world conversational AI. **Responsibilities** +… more
- Amazon (Seattle, WA)
- …all sizes deliver superior customer experiences at lower cost. Amazon Connect Chat is a conversational AI-powered solution that enables companies to deliver ... personalized, proactive, and seamless messaging experiences across web , mobile, SMS, and popular communication apps like Apple...the Senior Product Manager, Technical, on the Amazon Connect Chat team, you will define the long-term product vision… more
- Insight Global (Windsor Mill, MD)
- …deployment skills Experience incorporating generative AI into the contact center (voice or chat bots, agent assist or next best action) to answer questions ... etc 1+ years designing and implementing NLP/NLU (IVR or chat ) solutions using at least one major conversational AI...2+ years hands-on coding experience with REST APIs and web services, including successful integration of contact center platforms… more
- Teleperformance USA (Port Saint Lucie, FL)
- …go.** **Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!** ... to varying questions, issues, and concerns.** + **Connect with developers via email/ chat to resolve their questions or concerns** + **Calmly attempt to resolve… more
- Under Armour, Inc. (Frankfort, KY)
- …* Ensure staffing is aligned with volume across multiple channels of communication: phone, chat , SMS, and Web to case, as needed **Qualifications** * Exceptional ... is achieving balance across operations and channels * Monitor agent behaviors to optimize efficiency * Support the Operations...and upkeep systems * Partner with IT to troubleshoot agent system issues to ensure business continuity * Support… more
- Amazon (Austin, TX)
- …solution technologies and related systems in Amazon Fresh Stores. You will utilize voice and agent chat for live one-on-one support as well as web portal ... resolving hardware and software issues by fielding telephone calls, web chats, and email communication, diagnosing problems, performing troubleshooting activities,… more
- Lincoln Financial (St. Paul, MN)
- …tracking, collaborating with frontline supervisors to improve call center agent accountability. + Participates in post-day reviews and contributes insights ... accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide...Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees… more
- Lincoln Financial (Sacramento, CA)
- …administration and reconciliation of multiple (employee, director, and agent ) non-qualified deferred compensation plans, including enrollments, deferrals, ... accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide...Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees… more
- Walmart (Bentonville, AR)
- …our AI shopping assistant. + **Drive the end-to-end experience** - from chat -based UI to embedded site-wide integrations - working closely with design, engineering, ... prioritization framework and ensuring seamless experience across all AI-driven agent interactions. + **Partner cross-functionally** with service-owning teams to… more
- Lincoln Financial (Greensboro, NC)
- …as necessary. + Reviewing loan settlement statements prepared by the escrow agent for accuracy. + Updating internal systems to ensure that appropriate internal ... accounts (Gmail, Yahoo, Hotmail) or conduct interviews utilizing video chat rooms. We will never ask applicants to provide...Any unsolicited resumes or candidate profiles submitted through our web site or to personal e-mail accounts of employees… more