- Hackensack Meridian Health (Edison, NJ)
- …to transform healthcare and serve as a leader of positive change. As a **Workforce Management ( WFM ) Real Time Analyst ** , you will utilize workforce ... within the Patient Access Center (PAC) environment. Responsible for real time monitoring of service levels and...in a Workforce Management role as a RTA or Analyst . + Proven experience with CISCO Calabrio / UCIC… more
- Americor (Irvine, CA)
- …capabilities. REQUIREMENTS + Demonstrated expertise in forecasting, scheduling, and real - time management principles. + Advanced proficiency with WFM software ... deep understanding of contact center operations, forecasting, scheduling, and real - time management. This role is crucial for...efficiency, and enhance the overall customer experience. The Senior WFM Analyst will be responsible for leading… more
- UGI Corporation (Brooklyn Heights, OH)
- …4+ years experience in a capacity planning role. + Demonstrated experience with a WFM system including real time scheduling/adherence. + Experience working ... in a timely manner, achieving service level goals and optimizing resources. The WFM analyst utilizes volume reports to build short- and long-range frontline… more
- General Dynamics Information Technology (Fairfax, VA)
- …Workforce Management ( WFM ): Forecasting, scheduling, adherence monitoring, and intra-day/ real - time adjustments + Callbacks: Setup and management of callback ... 5 + years of related experience **Job Description:** The WFM Analyst will perform duties and responsibilities...scheduling issues with care center operations personnel + Managing Real - time / Intra-day + Provide real… more
- Interstate Waste Services, Inc. (Teaneck, NJ)
- …using reporting platforms to distill and communicate business insights. + Support real - time service level performance, adjusting resources to meet objectives, ... business family style culture. **Essential Job Summary:** The Call Center Workforce Analyst is a pivotal role within a dynamic Customer Service team, responsible… more
- Intuit (San Diego, CA)
- **Overview** Intuit's Expert Network Real - Time Operations (RTO) team is seeking a Senior Analyst who is passionate about customer experience, operational ... excellence, and innovation at scale. The Senior Analyst role is designed for individuals who can work...influence to drive longer-term strategy. In addition, experience with real - time operations in physical retail service stores… more
- Camping World (Greenville, NC)
- …Planning for assigned departments + Manage and ensure delivery of the executions of real time plans, ensuring the onsite, remote and cross-functional team(s) is ... **Job Summary:** The Workforce Management Analyst is a key member of the Workforce...the business + Drive process improvement requirements and ad-hoc WFM projects + Create optimized plans for cross-functional teams… more
- Insight Global (Pasadena, CA)
- …The Workforce Management Analyst is responsible for forecasting, scheduling, and real - time monitoring to ensure the call center is adequately staffed to ... center operations or public sector experience * Proficiency in WFM (eg, Amazon connect, Genesys, Nice) * Strong Excel...system is desirable * Strong forecasting, capacity planning, and real - time monitoring capabilities in a multi-channel &… more
- The Coca-Cola Company (Atlanta, GA)
- …data + Conduct regular trend analysis for specific lines of business + Monitor real - time and historical contact volume trends to inform staffing and scheduling ... The **Advisor, Short-Term Workforce Analyst ** is responsible for supporting operational excellence through accurate short-term forecasting, planning, project… more