- Southern California Edison (Irwindale, CA)
- …you'll In this role, you'll focus on forecasting and leading the workforce planning portfolio within the call center , as well as conducting financial ... Join the Clean Energy Revolution Become a Resource Management Business Planning , Advisor at Southern California Edison (SCE) and build a better tomorrow. In this… more
- Insight Global (Cascade, MI)
- …-privacy-policy/ . Skills and Requirements 24 years of experience in a workforce planning or analyst role within a call center environment, Amazon ... scheduling, and performance optimization within a newly launched healthcare call center . This role plays a critical...absenteeism, and occupancy trends to inform staffing and capacity planning Prepare and maintain workforce dashboards and… more
- WSP USA (Costa Mesa, CA)
- WSP is currently initiating a search for a full time ** Workforce Management Analyst - Call Center ** for our **Costa Mesa, CA** office! **_This is an in ... and required staff service levels are achieved + Manage call center reports utilizing WFM programs and...+ Some college classes preferred + Two (2) years' workforce management experience in contact center environment… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... **WORK EXPERIENCE** + Five years of experience in a call center operation to include three years...systems and associated applications (Cisco, Calabrio, CUIC or other workforce planning tools) + Previous blended (voice,… more
- Mass Markets (Las Cruces, NM)
- …individual and posses excellent communication skills, we need your help in managing call center customer service agents. While your team operate the phone ... for the day-to-day activity and development of 15-25 representatives within a complex call center environment. In this role, you will be responsible for… more
- VCA Animal Hospitals (Los Angeles, CA)
- …common call center KPIs + Understanding of call center financials, budgeting, and financial planning **CORE COMPETENCIES:** + Organization + Project ... that make work enjoyable. Our new Client Communications Team ( call center ) aims to provide relief to...and make them feel supported. Related, work closely with Workforce Management on developing call scripts and… more
- The Hartford (Hartford, CT)
- Cons Workforce Planning - OW08BE We're determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. ... Join our team as we help shape the future. Workforce Planning Consultant The Workforce ...and regular outlooks. * Development and maintenance of Operations Service/ Call Center staff models * Identify and… more
- Mass Markets (Wichita, KS)
- …for individuals with prior experience in customer service leadership, supervision, or call center management. You'll be responsible for the performance, ... for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is… more
- Centene Corporation (Topeka, KS)
- …+ Build effective workforce through identification of key characteristics for call center roles; actively engage in recruiting activities, and active ... and evaluation of organizational goals and strategies within the call center environment. Manage the daily operations...to meet contractual, quality and compliance goals. + Oversee planning and delivery of training and orientation of staff… more
- Mass Markets (Killeen, TX)
- …for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is ... excellence. + Set performance goals and manage scheduling and workforce planning . + Ensure customer satisfaction across...organization. REQUIRED QUALIFICATIONS + Minimum of 3 years of call center experience or 1 year in… more
- Mass Markets (Savannah, GA)
- …a results-driven Operations Manager to oversee the daily management and development of call center supervisors and ensure the smooth execution of all operational ... HR, IT, and Training + Hire, coach, and manage call center staff, including performance management and...and communication abilities + Proficiency in performance management and workforce planning + Ability to adapt to… more
- Mass Markets (Killeen, TX)
- …as a trusted partner in the industry. We are looking for an Experienced Call Center Manager to oversee operations, drive performance, and ensure client ... align on goals, expectations, and service delivery. + Manage workforce planning , scheduling, and resource allocation. +...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Pearl Interactive Network (Denver, CO)
- …of the next generation of customer service superstars. The ** Call Center ** **Trainer (CCT)** is responsible for planning , coordinating, and conducting ... **Pearl Interactive Network** , we're always looking for exceptional ** Call Center Trainers** to join our **Talent...to build and maintain a capable, efficient, and effective workforce that meets the organizational goals by using industry… more
- USAA (San Antonio, TX)
- …analysis, including seasonality, trend analysis, and anomaly detection. + Experience forecasting call center or workforce headcount needs. + Experience ... with call center demand forecasting. The above description reflects the details...hours, and various wellness programs. Additionally, our career path planning and continuing education assists employees with their professional… more
- Option Care Health (Austin, TX)
- …Workplace Award, we recognize that part of being extraordinary is building a **thriving workforce that is as unique as the patients and communities we serve.** Join ... Summary:** Responsible for telephonic management of patients at the telephonic center . **Job Description:** **Job Responsibilities:** + Responsible for assigned… more
- Outreach Development Corporation (Brentwood, NY)
- …with diverse interdisciplinary team + Action-oriented, adaptable, and innovative approach to program planning + Bi-lingual Spanish or Polish a plus. + Schedule to be ... treatment (https://store.samhsa.gov/shin/content/PEP18-TREATMENT-LOC/PEP18-TREATMENT-LOC.pdf) . An EEO employer, we enjoy exceptional workforce retention - many of our employees have been… more
- Chewy (Louisville, KY)
- …we are hiring a Workforce Management Forecasting Data Scientist to support our Workforce Management Pharmacy call center team! You will develop and ... coverage strategies, and performance tradeoffs + Participate in cross-functional capacity planning meetings and provide workforce impact assessments + Maintain… more
- ASM Research, An Accenture Federal Services Company (Columbus, OH)
- …supporting DoD and/or federal government contracts/programs + Experience supporting large call center operations + Ability to effectively build positive ... at locations worldwide. Services are provided through a 24/7 contact center accessible via internet website, toll free telephone, secure real-time text/video… more
- Goddard Riverside (New York, NY)
- Program Coordinator (Education and Workforce TEP) Job Details Job Location Stanley M. Isaacs- Education Workforce - New York, NY Position Type Part Time Salary ... Hourly Description Organization Overview: The Stanley M. Isaacs Neighborhood Center (Isaacs Center ) is a non-profit, multi-service...essential + Be available to work weekends and on call on day(s) not on site. + Support the… more
- Liberty Latin America (PR)
- …in Information Systems/Computer Sciences. 2-5 years of experience working in a call center environment. Technical understanding and experience with technologies, ... in Information Systems/Computer Sciences. 2-5 years of experience working in a call center environment. Technical understanding and experience with technologies,… more