- GNC (Pittsburgh, PA)
- …of the job required + 1+ years of previous professional IT organization, Helpdesk , Service Desk , or Customer Call Center experience preferred + Apple/MAC ... consulting with a supervisor as appropriate + Log all issues properly into the IT Service Desk management software + Place service calls or utilize… more
- Randstad US (Clive, IA)
- …equivalent experience). + Proven experience in a leadership role within an IT service desk or helpdesk environment, preferably in a managed service ... experience). + Proven experience in a leadership role within an IT service desk or helpdesk environment, preferably in a managed service provider… more
- TEKsystems (Madison, WI)
- Description: We are looking to fill a helpdesk position on the IT Service Desk to provide day to day technical support. This request is for a Service ... center environment and at least one year of verifiable helpdesk support experience. Experience in an IT ...a variety of concepts, practices and procedures relating to IT phone support. This Service Desk… more
- City of Tacoma WA (Tacoma, WA)
- IT Helpdesk Intern Salary $23.97 Hourly...of the Utility Technology Services (UTS) Desktop Support and Service Desk team that provide support for ... (UTS) section of Tacoma Power is hiring for a IT Helpdesk Intern! This is an opportunity...technical support to meetings in conference rooms throughout TPU Service Desk : + Serve as back up… more
- Envista Holdings Corporation (Madison, WI)
- …clear and concise communication is necessary to avoid confusion. + Customer Focus: The IT Helpdesk and Tech Support team exists to support our customers, the ... +, CCNA **Competencies:** + Sense of Urgency: IT issues usually start at the IT help desk . Must understand and direct the team to address issues by the… more
- The Brattle Group (Boston, MA)
- …Participate in documenting and maintaining IT procedures / guidelines + Assist Helpdesk Manager to acquire service level performance metrics for all desktop ... users of PCs, collaboration solutions, and related end-user technologies. Facilitates the IT Helpdesk function to identify, resolve, and prevent the reoccurrence… more
- Red River (Arlington, VA)
- …issues and requests. + Plan, direct, and manage IT help desk operations, ensuring high-quality service delivery and customer satisfaction. + Supervise ... is required. + Minimum 5 years' experience with help desk support and operation in a DoD IT...skills with the ability to supervise and direct help desk employees. **Work Environment:** The Tier 2 Helpdesk… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …Tier-II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier-III support as required for advanced ... Helpdesk , ensuring efficient handling of trouble tickets and service requests. + Ensure the CAB and helpdesk...Active TS/SCI Clearance + Minimum 5 years' experience with helpdesk support and operation in a DoD IT… more
- Insight Global (Philadelphia, PA)
- …of 2-3 years of experience in IT support, preferably with a background in Helpdesk or service desk , is required. The candidate should prioritize first ... 2+ years of experience in IT support, with a preference for Helpdesk or service desk background Demonstrate strong customer service and IT… more
- GCyber (Arlington, VA)
- …Helpdesk Lead CAB Manager for Tech Control to oversee and enhance our help desk operations within a dynamic DoD IT environment. This role involves managing ... Develop and implement policies and procedures for the help desk team to ensure consistent service quality...Management. + Minimum 5 years of experience in help desk support and operations within a DoD IT… more
- Chenega Corporation (Springfield, VA)
- …customer service in support of customer request when contacting the Single-Point-of-Contact IT Service Desk This position is contingent upon contract ... Senior Helpdesk Specialist- VA Springfield, VA Join our Talent...calls received; or route user support calls to appropriate IT Help Desk + Attempt First Call… more
- US Courts (Washington, DC)
- Summary The IT Help Desk Specialist provides first tier help desk support for end users of the Court of Appeals and appellate offices. The position also ... applications, Adobe Acrobat, and nationally and locally developed systems). Responsibilities The IT Help Desk Specialist performs routine to moderately complex… more
- Chenega Corporation (Springfield, VA)
- … service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in Springfield, VA. **Responsibilities** + ... **Req ID:** 31034 **Summary** **Junior Helpdesk Specialist** **Springfield, VA** Are you ready to...received or route user support calls to the appropriate IT Help Desk . + Utilize Attempt First… more
- Motion Recruitment Partners (Hatboro, PA)
- …system monitoring to ensure service level agreements are met and alerts appropriate IT staff and management of any downtime or missed SLAs + Work in partnership ... Helpdesk / Desktop Support Hatboro, PA **Onsite** Contract...severity and impact and documents details in the Help Desk tracking system + Diagnose, troubleshoot and attempt to… more
- RTX Corporation (Schriever Air Force Base, CO)
- …(SOP) documentation, comfortable with interacting professionally with users and customers in a IT service type setting including via phone, email, IM, and face ... a rapidly evolving global market. We are seeking a Helpdesk System Administrator to work onsite at Schriever Space...This position will be customer facing, so refined customer service skill, in addition to IT skills… more
- Hargrove Engineers & Constructors (Baton Rouge, LA)
- …and the business. **What You'll Be Doing** **Job Scope:** Generally responsible for the IT help desk and resolving end user support issues. This position will ... telephones and any other electronic equipment supported by the IT department. Work will be performed under close supervision....including resolving end user support issues through the help desk ticket system and phone calls. + Providing hardware… more
- TEKsystems (St. Louis, MO)
- …customer service in support of customer requests when contacting the Single-Point-of-Contact IT Service Desk located in St. Louis, MO. *Shift start ... system for all support calls received or route user support calls to appropriate IT Help Desk . Utilize Attempt First Call Resolution (FCR) for all requests… more
- Mass Markets (Savannah, GA)
- POSITION OVERVIEW INBOUND HELPDESK REPRESENTATIVE We are looking for help desk representatives to support inbound customer service , technical support, and ... and while prior contact center experience isn't required, experience in customer service , tech support, inside sales or back-office support is a plus. Candidates… more
- CACI International (Rome, NY)
- …products and/or infrastructure components. + Communicates promptly on progress. + Engages other service desk resources or appropriate service resources to ... patterns of problems. + Provide statistics for the weekly Service Desk report on call trends. **More...printers, laptops, and common Windows applications. + Familiarity with IT service management tools such as BMC… more
- Robert Half Technology (Marysville, OH)
- …Looking for a bilingual Japanese speaking customer focused, tech to join our clients expanding helpdesk team. This will be working onsite 5 days a week. If you're a ... for this job. Located in Marysville, Ohio, the Help Desk Analyst opportunity is a long-term W2 contract opportunity....degree that can speak Japanese. Key responsibilities - Provide IT assistance for operating systems, productivity software, and a… more