- TEKsystems (Minneapolis, MN)
- Description: The Service Desk Analyst delivers L1 technical support for primary incident resolution or escalation to L2 support teams as needed. ... incoming incidents and requests concerning the use of supported software and hardware. Service Desk Analysts are provided with a suite of support tools and an… more
- OEC Group (Queens, NY)
- …+ Act as L2 support as the US part of a global 14/5 operation, front by Service Desk ( L1 ) + Monitor and maintain the service health and availability ... emergency change procedures + Knowledge Management + Continuously improve L1 / end user knowledge to increase self- service... L1 / end user knowledge to increase self- service / service efficiency (Shift Left) + Define, document… more
- Santander US (Holmdel, NJ)
- …metrics current. The role will oversee direct or indirect engagement into Service Desk Request Fulfilment, Incident Management, Problem Management, Defects ... discipline and a conducive environment for continuous improvements in the service resilience and the Level 2 production support. Responsibilities include setting… more
- Arena Technical Resources, LLC (Washington, DC)
- …incontinuously improving the Firm's technologysolutions. -Serves as an extension of the Firm's IT Help Desk ,leading L1 / L2 support at a local level for ... This role servesas an extension to the Infrastructure,Applications, and Service Management ITteams, providing local technical knowledge,troubleshooting, and systems… more