- Percepta (Dearborn, MI)
- …to transaction handling to identify opportunities for improvement. *Responsible for agent performance management. * Lead and participate in team ... leadership and performance of Customer Care agents in the Customer Relationship Center (CRC). The Team Leader directs, supervises, evaluates, and coaches their… more
- Percepta (Melbourne, FL)
- …experience preferred.*1-3 years of instructional or Curriculum Design preferred.* Call Center experience preferred.Skills*Strong communications and presentation ... maintaining these materials over the life of the program. The specialist will lead training delivery sessions across various areas such as new hire onboarding,… more
- Percepta (Houston, TX)
- …and service supportActively listens to the customer while controlling the interaction to lead the customer in a professional and efficient mannerAct as a liaison ... SMEs for case progressionKeeping promises is critically important to agent success and customer satisfaction - Customer Service Case...up with customers on updates and timelines as these lead to a poor customer experience and diminished brand… more
- UPMC (Erie, PA)
- …and staff complaints or concerns to the Call Center Supervisor/Coordinator or Lead Call Center Agent for resolution. + Manages inventory of ... UPMC is excited to invite you to apply for the Call Center Agent position! This flex, full-time role requires availability for all shifts, with a primary… more
- The Mount Sinai Health System (Huntington, NY)
- **JOB DESCRIPTION** **Access Center Lead Agent - Greenlawn, Long Island- OFFS** **Strength Through Diversity** Ground breaking science. Advancing medicine. ... Healing made personal. **Job Title: Access Center Lead Agent ** The ...care. Yet we're as diverse as the city we call home- culturally, ethically, in outlook and lifestyle. When… more
- The Mount Sinai Health System (New York, NY)
- **JOB DESCRIPTION** In the Access Center Lead Agent role within the FPA Access Center , you will be responsible for exemplifying patient experience while ... channels by providing superior customer service. The FPA Access Center which is centralized contact/ call center...the various doctors' offices in our health system. The Lead Agent for the Access Center… more
- Carter's/OshKosh (Waipahu, HI)
- …and concerns to the satisfaction of the customer and escalate as needed to a call center lead agent + Use technology tools as directed and within ... at Carter's. **How You'll Make an Impact:** The Seasonal Call Center Universal Agent is...a plus, but not required **OUR TEAM MEMBERS:** + Lead Courageously: Have a strong sense of personal values… more
- Mass Markets (Las Cruces, NM)
- POSITION OVERVIEW CALL CENTER AGENT (DAYS) As a Call Center Agent , you will be either dedicated to a specific project or handle blended inbound ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Mass Markets (Wichita, KS)
- POSITION OVERVIEW CALL CENTER AGENT (WEEKENDS) We are looking for call center agents to support inbound and outbound customer service and sales ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Mass Markets (Las Cruces, NM)
- POSITION OVERVIEW We are looking for inbound call center agents to join our growing team! In this role, you will handle inbound calls, troubleshoot basic ... our industry-leading training, you are sure to grow. Prior call center experience is not required; candidates...document and process customer claims in appropriate systems. + Lead fact-finding discussions to determine the best options for… more
- Virginia Mason Franciscan Health (Tacoma, WA)
- …**Qualifications** **Education/Experience** Six months related work experience (preferably in a call center environment) that demonstrates attainment of the ... service standards, and department metrics. Work is accomplished in a Contact Center environment, with an incumbent handling communications linkages for both external… more
- HCA Healthcare (Plano, TX)
- …reach our goals. Unlock your potential! **Job Summary and Qualifications** **Overall Description:** The Call Center Rep is the primary point of contact for new ... or equivalent. College preferred. * Experience in medical office with high call volume preferred. * Experience with patient intake processes preferred. * Superior… more
- The Chicago Lighthouse (Chicago, IL)
- ** Call Center Team Lead ** **Job Details**...and give ongoing feedback; + Conduct regular review of all call center agent performance and organize ... - Clerical **Job Description** **STATEMENT OF PURPOSE** **:** The Call Center Team Lead position...Team Leads provide ongoing training for call center representatives, they monitor of agent … more
- Allied Universal (Richardson, TX)
- …and objectives are met or exceeded on their designated shift.** This is a 24/7 call center environment that requires individuals to sit for long periods of time. ... Technology Services is hiring for a Security Intervention Specialist Lead at our Monitoring and Response Center ...training to ensure alarm board panels/video alarms/burglary and fire alarms/ call center is operated accurately while meeting… more
- Mass Markets (Las Cruces, NM)
- POSITION OVERVIEW CALL CENTER TEAM LEAD Looking to work for a fast growing company? Start your career here at MCI. If you are a highly motivated individual ... for the day-to-day activity and development of 15-25 representatives within a complex call center environment. The Customer Service Supervisor I position is… more
- Extra Space Storage (Midvale, UT)
- …conversion by focusing on productivity, quality and customer experience. Performs day-to-day call center team management functions, while focusing on building an ... ways than one. But in order to maintain this lead , we need exceptionally motivated, capable, and driven people...+ Assists with the oversight and supervision of the call center 's day-to-day operation. + Handles escalated… more
- Solar Alternatives (Harahan, LA)
- …referral networks, and reporting on program growth and challenges. The Marketing Support Agent reports to the Call Center Supervisor. Responsibilities ... succeed. Marketing Support Agent The Marketing Support Agent (MSA) manages lead flow and quality...client, and general public program engagement. + Provide the Call Center Supervisor with weekly lead… more
- University of Florida (Davie, FL)
- Extension Agent I or II - Family Consumer Science...disability is needed to apply for this position, please call ### or the Florida Relay System at ### ... Biology/Life Science, Agricultural Sciences Department: 60355013 - AG-MIAMI-DADE Classification Title: Ext Agent I - II Job Description: You Belong at a University… more
- University of Florida (Davie, FL)
- …Director & Extension Agent II - IV Apply now ... - AG-MIAMI-DADE Classification Title: Cty Ext Dir & Ext Agent II - IV Job Description: You Belong at...disability is needed to apply for this position, please call 352-392- 2477 or the Florida Relay System at… more
- HCA Healthcare (Largo, FL)
- …as we do. We want you to apply! **Job Summary and Qualifications** The Culinary Call Center serves as the primary contact for patients, family members and ... thrive? Submit your application for our Nutrition Services Contact Agent opening with HealthTrust Supply Chain today and find...do in this role:** + Answer calls in centralized call center for patient foodservice throughout the… more
