- Sunrun (Providence, RI)
- …high levels of customer service quality and availability. The Service Desk Manager is also responsible for staffing capacity planning, service ... that standards and processes are followed to provide effective customer service and meet requirements. Also responsible...reporting + Develop and support ITIL processes for ITIL Service Support framework working with other IT … more
- Marriott (Providence, RI)
- …standards and customer expectations. + Maintains awareness of new customer service methods. **Implementing and Managing Continuous Improvement Program** + ... Systems, **CORE WORK ACTIVITIES** + Understands the business and customer needs to introduce solutions that grow company and...satisfaction and alignment with the industry + Works with service providers, IT teams, and business partners… more
- SHI (Providence, RI)
- …and web software design principals and working knowledge and experience of IT Service Management processes (Incident, Problem, Change, Release, Knowledge, ... **Job Summary** The ServiceNow ITAM Manager will contribute to a team of specialists...their ServiceNow environments. The ServiceNow Developer will join the IT Team to focus primarily on the implementation, configuration,… more
- SitusAMC (Providence, RI)
- …to effectively prioritize and execute tasks in a high-pressure environment + Exceptional customer service orientation + The ideal candidate should be dependable ... role will oversee timely delivery of quality technical support service to end users whether they are internal users...looking and help direct the future state of our IT operations on an ongoing basis for SitusAMC. This… more
- Citizens (Johnston, RI)
- …incident / event. Reporting to the Manager of Enterprise Incident Management, the Sr IT Service Mgmt Specialist will work within a team and will have the ... Description Sr IT Service Management Specialist - Enterprise...Multitasking - Ability to balance multiple competing priorities. + Customer service - Strong customer … more
- Nelnet (Providence, RI)
- …in the form of conference attendance, participation in sales calls, collaboration with Customer Relationship Manager (CRM) partners, and other tasks as needed. ... to customer personnel. 4. Review requirements with application and service providers as necessary to achieve information security and compliance objectives. 5.… more
- Siemens (Canton, MA)
- …it's about creating perfect places that improve people's lives. The Building Automation Service Sales Manager is committed to promoting Siemens strong market ... top talent, develop employees, and promote long-term retention. As a Building Automation Service Sales Manager you will: + Promote team selling and expansion… more
- Camping World (Berkley, MA)
- … Center. You will s** **upport and manage the Service Manager (s) while driving profitability and ensuring customer satisfaction.** **What you'll do:** ... will be responsible for** **delivering the highest level of customer satisfaction and profitability at our growing Service...**Support and Manage the Service Manager (s) as part of the Fixed… more
- CVS Health (Providence, RI)
- …Comprehensive understanding of the ServiceNow platform, including its various modules such as IT Service Management (ITSM), IT Operations Management (ITOM), ... with relevant policies, regulations, and standards related to demand management, IT governance, and service delivery. + Cross-Functional Collaboration:… more
- Marriott (Providence, RI)
- …of customer /stakeholder needs and actions consistent with the company's service standards. * Global Mindset - Supports employees and business partners with ... team on the world-class Marriott Bonvoy apps. As Mobile Production Support Manager , you will be responsible for the monitoring, communication, tracking and… more
- GovCIO (Providence, RI)
- **Overview** GovCIO is looking for a Healthcare IT Technical SME/Architect SME/Technical Project Manager to join our Health PMO team. The candidate should have ... should have experience leading architecture and engineering of solutions for healthcare IT systems such as (VistA, HealthShare, VDIF, JHIE, etc.). The candidate… more
- Ryder System (Providence, RI)
- …with third party service providers. **ESSENTIAL FUNCTIONS** + The IT CSS Application Development Manager provides operational leadership, guidance and ... with strong time management skills. + Demonstrated commitment to quality execution and customer service as evidenced by previous experience and performance track… more
- PPL Corporation (Providence, RI)
- …when the company needs to restore power or respond to other issues affecting customer service . This role may necessitate the need to work after-hours, outside ... Office is seeking a Business Intelligence (BI) and Analytics Manager to be an integral part of the Digital...to restore power or respond to other issues affecting customer service . This role may necessitate the… more
- GovCIO (Providence, RI)
- **Overview** GovCIO is looking for a Technical Product Manager to join our Health PMO team. The candidate should have experience with a civil agency, preferably ... other iterative development approaches + Gathers, manages, and prioritizes customer requirements. Acts as the customer advocate...satisfaction goals are met + As the Agile product manager , the goal is to work with customers and… more
- VF Corporation (Providence, RI)
- **Store Manager ** As the Store Manager , you...and results against key targets + Promote excellence in customer service by modeling brand specific ... store. + Provide coaching and training programs to the store team in customer service , engagement, brand identity, product knowledge and operations while also… more
- J&J Family of Companies (Providence, RI)
- …The Senior Manager of Business Operations role works with the Service Provider/s as well as internal resources on providing global oversight, management, and ... Senior Manager Business Operations - 2406164957W **Description** Johnson &...Responsibilities** + Serve as the primary coordination point between IT Finance, corporate accounting functions, Managed Service … more
- J&J Family of Companies (Providence, RI)
- …role requires a combination of finance business process and technology expertise. As Senior Manager , you will collaborate with Business Unit IT partners to lead ... Technology Services - Senior Manager , SAP Finance - 2406187002W **Description** Johnson &...service performance to leadership and customers. * Captures customer insights to improve SAP projects throughout design &… more
- Citizens (Johnston, RI)
- …to problem-solve an issue - they'll want to tell friends or family about the service they received as a customer . As a Contact Center Specialist you will: ... and more. What you'll do (responsibilities): Our best colleagues have a customer -first mentality when answering inquiries by phone. As part of our dedicated… more
- CVS Health (Woonsocket, RI)
- …Your job will involve collaborating with various teams, such as store operations, IT , marketing, and customer service , to ensure seamless integration ... solutions, optimizing front store operations, and delivering an enhanced and seamless customer experience. As a Manager of Front Store Systems Modernization,… more
- Marriott (Providence, RI)
- …to assess the effectiveness & drive continuous improvement of the team. + Supports IT Service Layer & Platform Teams where necessary; Product Development Sprint ... flow of questions and directs questions. + Collaborate with IT Service Layer & Platform Teams where...customer /stakeholder needs and actions consistent with the company's service standards. + **Global Mindset** - Supports employees and… more