- Rocket Software (Austin, TX)
- …broader communication. **Required Qualifications:** + Three (3) to five (5) years of Service Desk Leadership experience with a demonstrated pattern of increasing ... in what they're doing!** **Job Description Summary:** As the Manager of IT End User Experience (EUX)...Certification - ITIL Foundation required. + Extensive knowledge of Service Desk Management tools, eg, Jira … more
- CAI (Austin, TX)
- …Description** We are seeking a highly skilled and experienced ** Service Delivery Manager ** to join our IT team. This position will be **full-time, Hybrid, ... issues are resolved quickly and effectively, and that the service desk operates efficiently. **What You'll Do**...other tech products + Experience with ticketing systems and IT service management software + Ability to… more
- Amazon (Austin, TX)
- …platform. Collaborating closely with key stakeholders in Infrastructure Operations, Engineering, and Service Desk , you will identify pain points in existing ... of ITSM and ITIL methodologies as they relate to Service Desk and Service Operations....Performance Analytics (PA) Essentials. - ServiceNow Certified Implementation Specialist- IT Service Management. - Proficiency with ServiceNow… more
- SHI (Austin, TX)
- …and AWS Cloud environments + Cloud engineering experience in Azure and AWS + Cloud service desk or other related technical support experience in Azure and AWS + ... **Job Summary** The Technical Account Manager on the Managed Services team serves as...as a subject matter expert on the customer's managed IT environment. The TAM conducts regular business reviews with… more
- SHI (Austin, TX)
- …with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of ... engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on...of this role. This role will report to the Manager of ASG Engineering role in the ASG Product… more
- SHI (Austin, TX)
- …offices or yours. **Responsibilities** _Include, but not limited to:_ + Serve on Pre-Sales Service Desk , acting as front line support for incoming service ... opportunities. This position will report to the ASG Services Manager in the ASG Services department. This position is...**Qualifications** + 3+ years working experience on a Help Desk , Managing and Deploying IT solutions or… more
- Marriott (Austin, TX)
- …(SRE) organization design + Knowledge of AI/ML solutions and their application within a Service Desk or IT support organization + Experience leading global ... as well as related product teams, suppliers, and managed service providers. You are expected to drive a culture...Director, ServiceNow platform, ensures the efficient delivery of overall IT services, focusing on ITIL and business processes, CMDB,… more
- Centre Technologies (Austin, TX)
- …we guide our clients through the process of selecting, deploying, and managing IT solutions tailored to their specific business needs. Centre Company Benefits: + ... environment with opportunities to grow professionally Position Summary Responsible for service delivery with public and private cloud environments. The position will… more
- H&R Block (Austin, TX)
- …of H&R Block + Execute and hold all tax office associates accountable to Service Standards execution and client service experience, with escalation to the ... Multi-Unit Team Leader and District General Manager as necessary + Serve as point of contact...Serve as point of contact for onsite escalated client service concerns + Ensure clients are scheduled properly and… more
- Cayuse Holdings (Austin, TX)
- …mainframe applications, and hardware. Handles problems that the first tier help desk support is unable to resolve. May interact with network services, software ... systems engineering, and/or applications development to restore service and/or identify and correct core problem. Simulates or...to coordinate and get cooperation from multiple areas within IT to accomplish assignments. + Ability to work well… more