- KPMG (Boston, MA)
- **Business Title:** KPMG Software Lifecycle Console Manager & License Desk Service Delivery Manager **Requisition Number:** 112798 - 40 **Function:** ... team. KPMG is currently seeking a Manager , Software Lifecycle Console Manager & License Desk Service Delivery to join our Global Procurement team which… more
- State of Massachusetts (Everett, MA)
- …strives to improve the delivery of IT services, we seek an experienced*Senior IT Portfolio & Program Manager *to manage the full catalog of projects in their ... EOE strategic plans aligned with EOTSS's strategic plan./__/ . Coordinate with EOTSS help desk support to meet the operational service needs of the agency. .… more
- CREO (Boston, MA)
- POSITION OVERVIEW The IT Engagement Manager will lead a... Desk the single source of truth and service delivery channel for IT . + Oversee ... to several customers with a team of on and offshore resources. The IT Engagement Manager will directly manage staff performance, establish strategies and… more
- Beth Israel Lahey Health (Charlestown, MA)
- …infrastructure (eg servers, middleware, networking), desktop, business continuity, and service desk . -Creating detailed project plans, project scope ... making a difference in people's lives.** Under general direction of the IT Director, Project Management Team, provides project management leadership and direction… more
- Boston Architectural College (Boston, MA)
- …the areas of Help Desk Management, Information Technology Systems, and interdepartmental IT Coordination. The Manager of Support Services acts as the Help ... Desk Manager , and is responsible for providing day-to-day guidance to...to, distribution of tickets and assignments, assuring quality customer service , managing Help Desk schedules, and providing… more
- Marriott (Boston, MA)
- …High school diploma or GED; 4 years experience in the guest services, front desk , housekeeping, or related professional area. OR * 2-year degree from an accredited ... or related major; 2 years experience in the guest services, front desk , housekeeping, or related professional area. **CORE WORK ACTIVITIES** **Supporting Operations… more
- Boston University (Boston, MA)
- …in close collaboration with colleagues across Questrom and BU, from Questrom Events and IT to program faculty to those in our peer student services offices. Program ... Manager , Specialty MBA Programs and Curricular Initiatives, Community Engagement...* Supervises and trains Senior Program Coordinator - Front Desk , supporting the MBA Center in overall office management,… more
- Marriott (Boston, MA)
- …and reliability of property-based systems. Y Provides educational direction to Marriott Service Providers, Service Desk , and Field Services organizations ... Technology Services to the organization. Y Provides educational direction to Marriott Service Providers, Service Desk , and Field Services organizations… more
- SHI (Boston, MA)
- …with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of ... engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on...of this role. This role will report to the Manager of ASG Engineering role in the ASG Product… more
- Cayuse Holdings (Boston, MA)
- …skills + Incident response experience in a high energy IT environment working closely with IT Service Desk , and IT Operations support + Ability to ... Support and respond to incidents working with the the Service Desk and Desktop support teams +...and undertake an immediate effort to restore a failed IT application + Assist with managing critical events, which… more
- SHI (Boston, MA)
- …with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of ... engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on...of this role. This role will report to the Manager of ASG Engineering role in the ASG Product… more
- The Brattle Group (Boston, MA)
- …in documenting and maintaining IT procedures / guidelines + Assist Helpdesk Manager to acquire service level performance metrics for all desktop system and ... in office move related tasks and vendor management in coordination with Helpdesk Manager and Director of IT Infrastructure and Operations **THE CANDIDATE** +… more
- Marriott (Boston, MA)
- …relations teams + Ensures early warning to the leadership regarding degraded or missed service levels ** IT Governance:** + Follows all defined IR standards and ... to resolving complex issues and providing input for decisions on complex, non-routine service requests. This role will be called upon to make contributions into… more
- State of Massachusetts (Boston, MA)
- …by Technology department policies, process and procedure. * Provides backup support for the Service Desk as needed. * Provides tier 2 and 3 level support ... and Information Technology Infrastructure Library (ITIL) * Prior experience with service desk software. *PREFERRED QUALIFICATIONS* * Experience supporting macOS… more
- Ensono (Boston, MA)
- …all areas of responsibility + Familiarity with the following tools: Service Manager , CASD Service Desk or ServiceNOW Configuration Management Database, ... reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up… more
- SHI (Boston, MA)
- …with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of ... engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on...of this role. This role will report to the Manager of ASG Engineering role in the ASG Product… more
- Kelly Services (Boston, MA)
- …system. Provide timely and professional PC and peripheral support via phone, desk -side, or remote connection. Support includes hardware and software installation and ... network and computing infrastructure plans and work with the East Coast Infrastructure manager in small to medium sized projects according to budgets, schedules and… more
- H&R Block (Everett, MA)
- …associates accountable to Standard Operating Procedures (SOP) execution and client service experience, with escalation to the Multi-Unit Team Leader and District ... General Manager as necessary + Serve as point of contact for onsite escalated client service concerns + Ensure clients are scheduled properly and conflicts are… more
- Ford Motor Company (Boston, MA)
- …and the value those vehicles provide. **In this position ** The Revenue Operations Manager , NA needs to have a good understanding of data analytics to identify ... in scaling. This role will report to the Head of Global Revenue Operations Manager of Ford Pro Intelligence and Charging and Integrated Services Retail, located in… more
- CareWell Urgent Care (Lexington, MA)
- CareWell is seeking a dependable full-time front desk registration clerk for our urgent care facility in Lexington, MA. Our ideal candidate is friendly and has ... to provide outstanding patient care, increase quality, contain costs, and improve service (giving information to billing supervisor monthly) + Report any problems or… more