- Sunrun (San Juan, PR)
- …while ensuring high levels of customer service quality and availability. The Service Desk Manager is also responsible for staffing capacity planning, ... framework working with other IT Managers and integrate within Service Desk function + Communicating to other managers when procedures are incomplete, or… more
- Marriott (San Juan, PR)
- …Help Desk environment with experience in supporting application or IT infrastructure customers. + Technical Certifications (Cisco, MCSE, etc.) + Strong ... consistency and client satisfaction and alignment with the industry + Works with service providers, IT teams, and business partners to implement continuous… more
- FirstBank PR (San Juan, PR)
- IT Security Support Specialist CORP. ACCESS MANAGEMENT Our Company At FirstBank PR, we strive to be a trusted advisor to our clients and our employees are the ones ... deliver on our promise of excellence in personalized customer service . Our more than 3,100 employees in Puerto Rico,...of policies, procedures, and program for all Regions. The IT Security Support Specialist will act as a dedicated… more
- Marriott (San Juan, PR)
- …and reliability of property-based systems. Y Provides educational direction to Marriott Service Providers, Service Desk , and Field Services organizations ... Technology Services to the organization. Y Provides educational direction to Marriott Service Providers, Service Desk , and Field Services organizations… more
- SHI (San Juan, PR)
- …with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of ... engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on...of this role. This role will report to the Manager of ASG Engineering role in the ASG Product… more
- Cayuse Holdings (San Juan, PR)
- …skills + Incident response experience in a high energy IT environment working closely with IT Service Desk , and IT Operations support + Ability to ... Support and respond to incidents working with the the Service Desk and Desktop support teams +...and undertake an immediate effort to restore a failed IT application + Assist with managing critical events, which… more
- SHI (San Juan, PR)
- …with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of ... engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on...of this role. This role will report to the Manager of ASG Engineering role in the ASG Product… more
- Marriott (San Juan, PR)
- …and reliability of property-based systems, Y Provides educational direction to Marriott Service Providers, Service Desk and Field Services organizations ... teams * 4+ years hands-on management level experience in IT customer service with a track record...up. * Performs other reasonable duties as assigned by manager . **California Applicants Only** : The salary range for… more
- Marriott (San Juan, PR)
- …relations teams + Ensures early warning to the leadership regarding degraded or missed service levels ** IT Governance:** + Follows all defined IR standards and ... to resolving complex issues and providing input for decisions on complex, non-routine service requests. This role will be called upon to make contributions into… more
- SHI (San Juan, PR)
- …with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of ... engineer will collaborate with internal and external customers, lead IT projects, monitor performance, optimize environments, stay updated on...of this role. This role will report to the Manager of ASG Engineering role in the ASG Product… more
- Cengage Group (San Juan, PR)
- …solving issues discovered in data, through both contacting stakeholders as well as through desk research + Partner with IT team to evolve current toolsets used ... territory crediting. Working at the direction of the **Insights Manager , Revenue Operations** , this person will be accountable...in US higher ed. Setting a new standard of service for our customers, we deliver quality, easy-to-use course… more