- Cayuse Holdings (Washington, DC)
- …and accelerated time to market. **Primary Focus** The ITSM Incident Response Analyst will have strong Service Now skills in administration, report ... to incidents working with the the Service Desk and Desktop support teams + Oversee incident... Now administration, reporting and sand user skills + Incident response experience in a high energy… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …monitoring activities. + Participate in training, testing, and exercises related to incident response and contingency planning. Required Qualifications + Active ... up on all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk Standard… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance: Active DOD... by the third ring. + Create a customer incident in Remedy, the call tracking software for every ... via telephone. + Coordinate with team to ensure rapid response times and follow-up with customers. + Ensure that...Network+, or Security+ CE, or higher + Superior customer service skills a must. Strong desire to provide the… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- …Functional/Business Analyst - Help Desk -Top Secret Clearance Required** **Category:** Service Desk / End User Services **Main location:** United States, ... line of support, the team works directly with the client on incident intake, issue resolution, training support, knowledge management, functional testing, and… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …activities. + Participate in training, testing, and exercises related to incident response and contingency planning. **Required Qualifications** + Active ... service in daily responsibilities. **Responsibilities** + Update Help Desk Standard Operations Procedures (SOPs); Tactics, Techniques, and Procedures (TTPs); and… more
- Red River (Chantilly, VA)
- …the organization's reputation with existing clients by providing exceptional customer service . Ideal candidates should exhibit enthusiasm, focus, and a keen ... of the role demands dedication, persistence, resourceful utilization, and a level of customer service akin to that of a superhero in a blockbuster movie. You will be… more
- Koniag Government Services (Washington, DC)
- …+ Knowledge of ITIL framework for incident management + Experience with service desk ticketing systems. + Familiarity with cloud-based service management ... a Koniag Government Services company, is seeking an Operations Support Lead to oversee incident response teams and manage SLA requirements for trouble tickets in… more
- CACI International (Washington, DC)
- …Applications and Platforms Operations Center (APOC) Manager who will lead NASA's Tier 1 Enterprise Service Desk (ESD) and Ops Centers. The APOC Manager will be a ... and Platforms Security Operations Center (APSOC), which centralizes our security incident response process, provides spillage management and sanitization… more
- Leidos (Ashburn, VA)
- …technical detection, analysis, containment, eradication, and remediation as a member of the Incident Response team + Guide and mentor peers and subordinates to ... Application Security + Protocol Analysis + Firewall Management + Incident Response + Encryption + Web-Filtering +...and cybersecurity design, engineering and operations + Experience with Service Desk support and operations + Experience… more
- CACI International (Arlington, VA)
- … Delivery Analyst you will be responsible for ensuring the quality of service desk and deskside support services. Candidates will manage multiple tickets ... resolution. + Ensures SLA compliance for proactive monitoring and Incident response are met through quality assurance...to Problem Management Team. + Misroute/re-route out-of-scope tickets to service desk or appropriate assignment queue to… more
- Export-Import Bank of the United States (Washington, DC)
- …monitoring and diagnostics, situation awareness and threat assessment, vulnerability management, incident response operations and management. In addition to the ... ticketing, problem resolution, and asset tracking systems in support of help desk operations. Oversees the contractor's work and their day-to-day activities which… more
- SHI (Washington, DC)
- …with leadership and organization initiatives. + Mentor/Train lower tier engineering employees and service desk employees. + Involvement in a wide range of ... implementing and managing comprehensive cybersecurity measures, including advanced threat detection, incident response , and security frameworks. + Mobile Device… more
- Bell Partners (Alexandria, VA)
- …identify root causes, and implement solutions to minimize downtime and disruptions. + Incident and Service Request Management: Log and manage all incidents and ... various IT-related issues for our internal users, ensuring all incidents and service requests are efficiently and professionally addressed. The ideal candidate will… more
- Chenega Corporation (Fort Belvoir, VA)
- …to ensure customer satisfaction. + Assign tickets that are out of scope to the Service Desk /Other Teams. + Assign tickets to technicians at dedicated sites. + ... Belvoir, VA C-CHR-24-049 TheRemedy Queue Manager willmonitor the performance of AITP Service Level Agreements (SLAs) and ensure incidents and service requests… more
- AECOM (Fairfax, VA)
- …operate an ATMS software platform and/or web-based applications. + Knowledge of incident management response techniques and municipality and area traffic ... software to monitor Department roadways and manage events/incidents; dispatching incident management personnel through 2-way radios and communicating, coordinating,… more
- ManTech (Mclean, VA)
- …Officer (EITSO) to serve on a team of IT support professionals responsible for incident response , deskside service , and project management. Teams are ... of one of several teams. They include Geographic Location Support Centers, Centralized Service Desk Operations, or Mission Component Teams. Regardless of the… more
- Export-Import Bank of the United States (Washington, DC)
- …diagnostics, situation awareness and threat assessment, vulnerability assessment and management, incident response operations and management. In addition to the ... Ensuring compliance with procurement terms, license agreements, warranties, security, and service level agreements, it is essential for this role to maintain… more
- System One (Washington, DC)
- …and resolve faults, incidents, problems, service requests and change requests from the Service Desk in a professional manner to agreed service levels. + ... systems stability and performance, to resolves any impact to service , ensure key performance indicators and service ‐level...incidents by performing necessary operations as determined by the Incident Response team. + Provision new servers… more
- ManTech (Chantilly, VA)
- …our Nation, Ignite your Future** + Provides technical support and customer service to the organization's users of computer applications and hardware (eg, PCs, ... software systems engineering and/or application development in order to restore service and/or identify problems. + Maintains a troubleshooting tracking log ensuring… more
- ManTech (Vienna, VA)
- …your Future** **Responsibilities include, but are not limited to:** _Incident Response :_ + Using ITIL-based processes to streamline the receipt, triage, ... services, software systems engineering and/or application development to restore service and/or identify problems. + Special non-commercial systems administrator… more