- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should… more
- Red River (Chantilly, VA)
- …who is primarily responsible for working on a team at the Service Desk . The Tier 1 Technician is primarily responsible for working on a team at the ... Service Desk . This position will handle technical...Accept customer calls, alerts, and escalations from the Level 1 operations team within specified timeframes. + Follow trouble… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance:...of previous Help Desk experience. + At least 1 + years of previous Customer Service experience or ... Status: Non-Exempt Responsibilities: + Answer calls coming into the Tier 1 Help Desk by...Network+, or Security+ CE, or higher + Superior customer service skills a must. Strong desire to provide the… more
- Koniag Government Services (Vienna, VA)
- …directly with client regarding troubleshooting and resolving international partners' issues. + Coordinate with Tier 1 ( Service Desk ) and developers if a ... related experience + Bachelor's degree in related field + Excellent customer service skills, proactive in resolving issues and ability to learn complex applications… more
- Insight Global (Fairfax, VA)
- Job Description We have an exciting opportunity with the government to provide Tier 2 Service Desk support for their IT Operations Support division. Duties ... desk lead to coordinate the training of level 1 and level 2 Service desk...or Equivalent Experience * 2+ Years experience as a Tier 2 Service desk engineer… more
- ManTech (Herndon, VA)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Journeyman** ** Tier 3 Service Desk Engineer** to join our team ... in the Herndon, VA. This position supports a 24/7/365 service center. You will have the option of three...technical guidance and knowledge base articles / content to Tier 1 and Tier 2… more
- General Dynamics Information Technology (Quantico, VA)
- …the world's most complex technical challenges. The Navy **NCIS** team is searching for **Help Desk Analyst - Tier I** to join their program in **Quantico, VA** . ... Obtain:** Top Secret/SCI **Public Trust/Other Required:** None **Job Family:** Help Desk **Skills:** End User Support,ITSM,Remedy Help Desk **Certifications:**… more
- SMX (Quantico, VA)
- …documentation, guidance and instruction to the Tier 1 and Tier II service desk for handling standard Messaging related incidents, work orders and ... in the management, maintenance, and problem resolution + Resolve Tier III messaging tickets + Configure Antivirus products and...inputs into the knowledge management system repository to the service desk for handling standard Message related… more
- General Dynamics Information Technology (Fort Belvoir, VA)
- …of related experience **US Citizenship Required:** Yes **Job Description:** **Help Desk Support Service Specialist - Intermediate** **- TS/SCI** **required** ... Transform technology into opportunity as a **Help Desk Support Service Specialist - Intermediate** with...mainframe applications and hardware. + Handles problem that the first- tier of help desk support is unable… more
- Leidos (Ashburn, VA)
- **Description** Leidos is seeking a Cyber Tier 1 Shift Lead to join our team on a highly visible cyber security single-award IDIQ vehicle that provides Network ... in network and cybersecurity design, engineering and operations + Experience with Service Desk support and operations + Experience with NIST SP 800 series or… more
- Tesla Laboratories. Inc. (Vienna, VA)
- …will not be accepted). Work as part of the Application Support team responsible for Tier 1 through Tier 2 support leveraging Salesforce and Amazon Connect ... strong skills in leveraging chat functionality, providing exceptional customer service with excellent typing speed, and quality oral and...the technical support team by providing valuable guidance for Tier 1 and Tier 2… more
- GovCIO (Arlington, VA)
- **Overview** GovCIO is currently hiring for a Senior Service Desk Analyst to provide Tier 3 Help Desk operations for a government enterprise application. ... USD $95,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/4237/ service - desk -analyst/job?mode=apply&apply=yes&in\_iframe= 1 &hashed=-1834385473) **Location** _US-VA-Arlington_ **ID** _2024-4237_… more
- General Dynamics Information Technology (Arlington, VA)
- …Science, Information Sciences, or related IT discipline. + **Required Technical Skills:** Help Desk Tier 1 operations. + **Location:** Onsite in Arlington, ... life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. POSITION...the problem to ensure a timely resolution. + Provides second- tier support to end users for either PC, server,… more
- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... software applications such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy. This individual should… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …customer onboarding and offboarding. + Provide account management support. + Provide 24/7 Tier 1 support for all environments and networks supporting end users. ... all incidents. Combines demonstrated technical qualities with exceptional customer service in daily responsibilities. + Update Help Desk...category with at least 2 years' experience in providing Tier 1 support of a TS/SCI system.… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- …for managing daily operations of the Help Desk , guaranteeing timely and effective customer service . * Oversees Tier 2 and Tier 3 support for the START ... **Help Desk Manager** **Category:** Service Desk...**Help Desk Manager** **Category:** Service Desk / End User Services...You are invited to be an owner from day 1 as we work together to bring our Dream… more
- System One (Vienna, VA)
- …VA OR PENSACOLA, FL Must be flexible to work any hours/days Job Title: Service Desk Location: Winchester, VA or Pensacola, FL Hybrid schedule working onsite ... W2 options Position Type: Multiyear Contract Job Description: The Service Desk is a fast-paced environment that...and in a team environment * 3+ years of Tier 1 support and capabilities or similar… more
- ASM Research, An Accenture Federal Services Company (Alexandria, VA)
- …account management support. + Process all IT SM tickets to completion. + Provide 24/7 Tier 1 support for all environments and networks supporting end users. + ... in an area related to the labor category with at least 5 years' experience providing Tier 1 support for a TS/SCI system. Experience may be substituted for a… more
- M. C. Dean (Arlington, VA)
- …system issues for physical security systems and networks. + Triage customer support calls, providing Tier 1 help desk support and Tier 2 escalation. ... **System Administrator 1 - Secret Clearance Required** ID **11547** Location...to: + Manage physical security system support to meet service level agreements. + Analyze physical security system performance… more
- KeenLogic (Alexandria, VA)
- …Windows OS applications and MS Office applications + 3+ years of customer service experience + 1 + years of Requirements Definition/Analysis Desired Skills: + ... escalated. Communicate with employees and contractors; displaying strong customer service skills, using professionalism, tact and diplomacy at all...information that can be handed off to the agency Tier III team. + Perform help desk … more