- Mindbank Consulting Group, LLC (Arlington, VA)
- Sr. Help Desk Technician ( Tier 3 ) Responsibilities: . Performs in-depth analysis, diagnosis and resolution of desktop and workstations. . Serves as the point ... technician with experience working in both areas. Sr. Help Desk Technician ( Tier 3 ) Qualifications:...initiatives. . Demonstrate the ability to communicate orally and in writing and must have a positive customer service … more
- Mindbank Consulting Group, LLC (Arlington, VA)
- …our client s location in Arlington, VA , and is a long-term contract. This service desk welcomes technically skilled candidates who are team-oriented and have a ... Mindbank Consulting Group has an immediate need for a Tier III Help Desk Technician with an...desk environment. 4. Demonstrated ability to communicate orally and in writing; must have a positive customer service … more
- Computer World Services (CWS)Corporation (Washington, DC)
- …IT operations. The role will work with engineering, application, security operations, Service Desk and, enterprise/solution architects to develop and implement ... from Splunk to Cribl, on-boarding new feeds, and providing Tier 3 support. Working with vendors on...SLAs and SLOs using private locations. * Configuration of service -related monitors based on metrics, logs, live processes, … more
- Dunhill Professional Search (Washington, DC)
- …analyst responsible for supporting information gathering, interviews and compiling the assessment of Service Management / Service Desk support required to ... work scope and workflow in support of these normal service desk support.Help in defining the operational...metrics used to track and report delivery of servicesUnderstand Tier 1, 2 and 3 areas of… more
- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to ... the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three...Provide mentorship and technical guidance and training to junior Tier 3 staff. + Manage, troubleshoot, and… more
- BRMi (Bethesda, MD)
- …escalating unresolved problems to Tier 3 , as needed. The IT Service Desk Tier 2 analyst will also be responsible for creating and maintaining ... **Overview** We are seeking a customer-focused IT Service Desk Tier 2...requirements, emergency response plans, etc. **Qualifications** + Minimum of 3 years of experience working in a technical support… more
- ManTech (Herndon, VA)
- …ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds ... for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 2 Service Desk Senior Analyst** to join our team in the… more
- Leidos (Bethesda, MD)
- …career path. The Leidos has an exciting opening for you as our next Tier 3 Service Desk / Systems Administrator supporting the OSINT Integration Center ... of Atlassian software suite tools such as JIRA, JIRA Service Desk , Confluence, etc. + Experience with...this job requisition will remain open for at least 3 days with an anticipated close date of no… more
- Xcelerate Solutions (Bethesda, MD)
- System Administrator- TS/SCI Xcelerate Solutions is currently seeking a Tier 3 Service Desk / Systems Administrator supporting the OSINT Integration ... + Knowledge of Atlassian software suite tools such as JIRA, JIRA Service Desk , Confluence, etc. + Experience with data engineering tools such as… more
- BRMi (Bethesda, MD)
- **Overview** We are seeking a customer-focused IT Service Desk Tier 1 analyst to join our team. The ideal candidate will have strong communications skills, a ... and the customer user community. **Responsibilities** **Responsibilities** The IT Service Desk Tier 1 analyst...or have been a permanent resident for more than 3 years. **Preferred Certifications** + Microsoft 365 Certifications **Job… more
- ERP International (Washington, DC)
- **Overview** **ERP International, LLC** ( www.erpinternational.com ) is currently seeking a Full Time ** Tier 1 Service Desk Analyst** to support our DFC ... Tasks:** + Support and respond to tickets for ongoing Tier 1 Service Desk activities...and troubleshooting **Job Locations** _US-DC_ **Posted Date** _5 months ago_ _(1/8/2024 3 :32 PM)_ **_Job ID_** _2024-4374_ **_Category_** _Information… more
- RightDirection Technology Solutions LLC (Washington, DC)
- Help Desk Tier II Desktop Specialist - Cleared Washington, DC (http://maps.google.com/maps?q=Washington+DC) Description The Help Desk Tier II Desktop ... This role is also responsible for providing excellent customer service to VIP staff within the Human Resources bureau....property, assisting with office moves, and other related help desk duties. + Occasionally assist Tier I… more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team ... responsible for assisting customers when they call or walk into the customer service center, remotely, or at the customer's location. The candidate shall be prepared… more
- Leidos (Reston, VA)
- **Description** This role provides customer service representative support for customer Service Desk operations. This role requires an individual that is ... such as web browsing and client software, and IT Service Management software such as JIRA, ServiceNow, or Remedy....this job requisition will remain open for at least 3 days with an anticipated close date of no… more
- General Dynamics Information Technology (Arlington, VA)
- …our differentiator. We are seeking a customer service centered Service Desk Specialist to provide timely and professional Tier I-II support to users. To ... Desk Specialist will make an impact:** + Provide Tier 2 IT operations control support using ITSM ticketing...: 3 + years of related experience on Service Desk + **Required Technical Skills** :… more
- CAI (Alexandria, VA)
- …Analyst ready to take us to the next level! If you have multifunction device and service desk experience, and are looking for your next career move, apply now. ... **Job Description** We are looking for a **Senior** ** Service Desk Analyst** to be responsible for...when problems cannot be resolved remotely + The Support Technician/ Tier 2 also provides standard Enterprise application and/or customized… more
- General Dynamics Information Technology (Arlington, VA)
- …5 years of directly related experience supporting help desk Tier 1, Tier 2 and/or Tier 3 operations, preferably supporting a large-scale government ... life cycle management, operations & maintenance, enterprise data management, service desk support and IT training. **HOW...the problem to ensure a timely resolution. + Provides second- tier support to end users for either PC, server,… more
- Vectrus (Springfield, VA)
- …and maintain a Counterintelligence (CI) Polygraph. Responsibilities + What You'll Do + The Senior Service Desk Specialists are the Tier 2 team members of an ... and enhance readiness. Aligned around a shared purpose, our $ 3 .9B company and 16,000 people work alongside our clients,...respect, responsibility, and professionalism. We are hiring a Senior Service Desk Specialist - Top Secret clearance… more
- Tesla Laboratories. Inc. (Vienna, VA)
- Active Secret Clearance Required Hybrid Schedule - 3 days on site in Vienna VA (Tysons Corner) Tesla Laboratories is actively seeking Application Support Analyst to ... strong skills in leveraging chat functionality, providing exceptional customer service with excellent typing speed, and quality oral and...as part of the Application Support team responsible for Tier 1 through Tier 2 support leveraging… more
- CACI International (Arlington, VA)
- …enable mission critical processes to be completed by system users. + Improve current service desk processes and procedures and champion continuous service ... deployed!" The CACI Team is looking for a Senior Tier 2 Help Desk Analyst to fill...may require shift work in support of a 12x7 service level agreement, excluding federal holidays, and on-call critical… more
