- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …+ High School Diploma or GED. + 2-5 years or related experience in Customer Service or public relations. **Other Job Specific Skills** + Excellent customer service ... Responsible for intermediate level inbound call, outbound call, email and web chat services, as well as back-office services. Applies skills and experience to show a focus on customer satisfaction and adherence to established Service Level Agreements (SLAs). +… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …to support the Customer Service department or programs. + Supports customer to submit and process origination and disbursement transactions or creates and submits on ... behalf of customer. + Assists customer with award origination and disbursement processing and identifying and resolving processing issues. + Supports inbound calling, outbound calling, email, web chat and outreach to customer to assist in resolving batch edits… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …Looking for highly motivated Site Reliability Engineer (SRE). Resource will provide integration and operational support for production and lower environment cloud and ... web based applications with JBoss, MQ, Apache, VMWare, F5 Load balancer and other network and cloud components. Resource will join a team of Cloud Engineers and O&M technicians who work collaboratively with infrastructure engineers, project managers, and end… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …* 1 -3 years of experience in information technology with middleware systems * Beginner knowledge with installation of JBoss and Apache installations * Beginner ... Own integrity and governance of a system/software solution, including best practices for delivering services. Develop, deploy and support infrastructures, applications, software solutions and technology initiatives from an architectural and operational… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …include:** * Provide oversight and expertise in installing, supporting, integrating, and maintaining Red Hat JBoss EAP Application /Apache web servers/AWS Cloud ... Looking for highly motivated Application Implementation/Infrastructure Support Engineers. Resource will provide integration and operational support for production and lower environment cloud and web based applications with JBoss, MQ, Apache, VMWare, F5 Load… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …+ Associates Degree or equivalent relevant experience; Bachelor's Degree in Information Technology, Computer Science or a related field preferred. + 2-5 years of ... experience in information technology, systems administration or other IT related field. **Other Job Specific Skills** + Strong knowledge of Microsoft Operating Systems and products that include Microsoft Windows, Windows Servers, Microsoft Office365 and… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …* Performs a variety of basic user-problem analyses for the help desk; assists with monitoring the network management systems and ensures a prompt and appropriate ... response to customer requests and issues. * Collects screenshots and other data for use in troubleshooting, then acts as a liaison between the client and program developers. * Performs initial problem analysis and triages problem to technical staff when… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …to support the Customer Service department or programs. **Job Responsibilities** + Supports customer to submit and process PTIN applications or creates and submits on ... Responsible for basic inbound call, outbound call, email, and web chat services, as well as back-office services. Performs services focused on customer satisfaction and adherence to established Service Level Agreements (SLAs). Completes daily routine tasks and… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …+ Associate's degree in a related field or equivalent work experience + 5-8 years of related experience in a network services environment with a focus on order intake ... Responsible for seamless order intake, validation, and processing to enable successful provisioning and billing orders to complete customer orders as a unit of work. This role requires a high level of attention to detail, the ability to work under tight… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …+ Bachelor's Degree or equivalent relevant work experience. + CSP Associate level cloud certification/s in either AWS, Microsoft Azure, OCI, Google Cloud. + ... Professional level certification a plus. + 8-15 years of IT experience with a combination of: + 3-4 years of cloud engineering experience, working with one or more vendor platforms. + 4+ years experience debugging Microsoft Windows or Linux based operating… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …+ Associate's Degree in Information Technology, Computer Science, other relevant field, or equivalent relevant experience; Bachelor's Degree preferred. + 0-2 years of ... experience in Systems Engineering/Analysis. **Other Job Specific Skills** + RHEL and AWS experience a plus + Experience with microsoft applications + Attention to detail, and a commitment to quality work + Ability to elicit, analyze, document, and validate the… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …+ Bachelor's Degree in Information Technology, Computer Science or a related field or equivalent relevant experience. + 0-3 years of experience in information ... Carries out information systems and/or information technology tasks within more than one discipline, such as application support, database administration, software quality assurance/quality control, software engineering, and network telecommunications. Follows… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …+ Bachelor's Degree in Computer Science, Information Systems, a related field or equivalent relevant experience. + 2-5 years of experience developing reports and ... using business intelligence tools. **Other Job Specific Skills** + Advanced skillset proficiency with MS Excel (including pivot tables/charts, conditional formatting, data management, advanced functions, charting). + Working proficiency with various business… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …+ **Network Leadership & Management:** + Oversee the network team's daily operations, ensuring all projects and tasks align with organizational goals + Lead, mentor, ... and develop junior engineers, fostering a culture of continuous learning and improvement + Provide strategic direction for network infrastructure development and ensure alignment with business objectives + Collaborate with cross-functional teams to address and… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …+ Bachelor's Degree in a related field of study or equivalent relevant experience. + Certified Tester -- Advanced Level (TTA, TA, and/or TM) desired + 2-5 years of ... Information Technology experience; requirements development, programming, software testing, technical writing, customer call support (Help Desk). **Other Job Specific Skills** + Knowledge of CMMI Level II/III, IEEE or other software development standards, SDLC… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …+ High School Diploma or GED + 1-2 years of related experience in a network services environment with a focus on order intake and management and/or experience with ... Responsible for seamless order intake, validation, and processing to enable successful provisioning and billing orders to complete customer orders as a unit of work. This role requires a high level of attention to detail, the ability to work under tight… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …* Design, implement, and maintain core network infrastructure. Designs and manage LANs, WANs, SD-WAN, network segments, Internet, and intranet systems. Configure and ... Responsible for the design, implementation, maintenance, and optimization of core network infrastructure. Manages and troubleshoots network devices including Cisco switches, Nexus, Palo alto and FortiGate devices. Configures and optimizes BGP routing, both… more