- Percepta (Mahwah, NJ)
- …at the JLR client site in Mahwah, NJ. This role will be the site lead for all JLR CRC Executive Liaison Percepta employees' concerns/issues, be the conduit between ... clients and build trust*Facilitate strategic discussions with clients to align on CX initiatives identify growth and business development of the account, and relay… more
- Stantec (Chicago, IL)
- Senior Cx Project Manager - (...is shaped by the meaningful and responsive places we design . From iconic designs to monumental groundbreakings, join us ... passion to propel communities into the future-join us! **Your Opportunity** The Senior Project Manager is directly responsible for the overall successful execution… more
- Mathematica (Columbus, OH)
- …deliver a consistently positive experience working with Mathematica. * Work with the CX lead and business unit leadership to resolve escalated client issues, ... Position Description: Mathematica is searching for a Client Experience ( CX ) Senior Analyst/ Sr. Manager! The Client...customer experience. * Core Responsibilities:* * Partner with the lead of Client Experience ( CX ) and other… more
- Amazon (New York, NY)
- …well for the long-term. As a Senior Manager, Product Management - Tech, Ad CX , you will lead the charge in defining, inventing and launching ad solutions ... a team of Product Managers owning the user experience, design , and technology required to deliver an advertising experience...responsibilities - Set a global product vision for Ad CX - Lead a team of Product… more
- Wolters Kluwer (Waltham, MA)
- ** Senior CX /UX Researcher - Hybrid PA/MN/IL/WI/FL R0043585** **Job Description** **About the Team** Wolters Kluwer's Digital Experience Group (DXG) creates ... customers love, while also working for our business. **About the Role** The Senior CX /UX Researcher is responsible for enhancing our customer-facing products and… more
- CVS Health (Wellesley, MA)
- …in a supportive, collaborative and agile environment. **Position Summary** The Senior Manager of Retail Customer Experience will have primary responsibility for ... for CVS Health's 9000+ retail stores. You will report to the Lead Director of Customer Experience, Enterprise Insights. The role supports Customer Experience… more
- Iron Mountain (Albany, NY)
- …research and translating insights into programs that improve customer experience and lead to expanded relationships with customers? If yes, Iron Mountain is looking ... This position is a key member of the Global CX Center of Excellence, creating CX strategies...to facilitate customer improvements using root cause analysis and design thinking methods. Develop customer journey maps for critical… more
- Amazon (Arlington, VA)
- …roadmap. This Senior UX Researcher will own the roadmap and lead human-centered/user experience (UX) research for the AWS Systems Manager products and consoles. ... Description We are hiring a Senior User Researcher to join our growing UX...behavior, and interaction with systems and products. Ability to design and lead participatory design … more
- Amazon (Seattle, WA)
- …roadmap. This Senior UX Researcher will own the roadmap and lead human-centered/user experience (UX) research for the AWS IIoT products and consoles. This ... predictive quality and maintenance analytics. AWS is seeking a Senior User Experience Researcher for Industrial IoT (IIoT) to...behavior, and interaction with systems and products. Ability to design and lead participatory design … more
- Intuit (Mountain View, CA)
- …offerings through innovation and deep customer empathy. This role reports to the GBSG CX Center of Excellence Senior Manager. This role can be based out ... journey moments + Knowledge across a variety of survey design and research methods, especially for CX ...considered; Masters Degree is a plus How you will lead + Conducts data backed story-telling: connect data points… more
- M&T Bank (Buffalo, NY)
- …in person collaboration the other three days._ We are looking for seasoned Senior Contact Center Developer with hands on working knowledge of Genesys PureCloud ... architect flow familiar with best practices, design , and configuration experience. It is important that you...or processes to benefit the organization and improve deficiencies. Lead or participate in technical evaluations of vendor software.Follow… more
- Amazon (Arlington, VA)
- …overall architecture, design , and implementation of products and platform services, lead creation, delivery, and evolution of the products that delivers on the ... is looking for an outstanding Software Development Manager to lead the team that builds technology to manage user...teams experience - 3+ years of designing or architecting ( design patterns, reliability and scaling) of new and existing… more
- Amazon (Arlington, VA)
- …experience on Amazon. The Vehicle Sales UX team is seeking a customer-obsessed Senior Manager, Product Design to join our team leading end-to-end experiences ... and business partners to develop a shared vision and lead a process to define and design ...Preferred Qualifications - Experience presenting to and effectively advising senior leaders outside of design - Experience… more
- Amazon (Culver City, CA)
- …world. And we're just getting started. The Prime Video UX team is seeking a customer-obsessed Senior Manager of UX Design to join our Growth Design team ... and business partners to develop a shared vision and lead a process to define and design ...Preferred Qualifications - Experience presenting to and effectively advising senior leaders outside of design - Experience… more
- Amazon (Seattle, WA)
- …make confident buying decisions and delighting them along the way. We are seeking a Senior UX Designer to conceive of, plan, lead , and execute new shopping ... on this journey. Who we are The Amazon Fashion Design and Research team is dedicated to being the...around corners to create a cohesive vision and unified CX across fashion customer journeys. You'll set and communicate… more
- Wells Fargo (Shoreview, MN)
- **About this role:** Wells Fargo is seeking a Senior Lead Product Designer to define and drive the future of the Home Lending experience for internal operators ... expert advisor to Product Design leadership + Design leadership + Lead design ...innovation. + Frame and regularly communicate the value of design to senior leadership **Required Qualifications:** +… more
- M&T Bank (Bridgeport, CT)
- **Overview:** As a Lead Experience Strategist within the Customer Experience Organization, you will be part of a team of designers dedicated to solving the highest ... the problem. + Complete, and at times oversee, complex research, analysis, design , engineering and development efforts throughout the process of problem framing,… more
- Insight Global (Fairfax, VA)
- …to play a pivotal role in our capture and proposal efforts. This role will lead the design and development of technical solutions for federal RFPs, RFIs, and ... Customer Experience ( CX ) is highly desirable. In addition to leading solution design , the Senior Capture Solutions Architect will work closely with delivery… more
- Bristol Myers Squibb (Princeton, NJ)
- …and skills needed to perform their roles effectively and compliantly. The Senior Director, International FME will be a strategic partner to the International ... help tailor the global Field Medical Customer Experience (FM CX ) strategy to the needs of the US markets...global FME vision and strategy + Collaborates with the Senior Director, WW FM Customer Experience, International Medical Heads… more
- Novo Nordisk (Plainsboro, NJ)
- …excited about exploring the unknown? Does the idea of driving value through human-centered design pull you in? Are you ready to experiment with us? The Position The ... purpose of the Omnichannel Orchestration Lead is to develop and implement a comprehensive strategy...brands, MAPA and CMR. Essential Functions + Customer Engagement Design & Optimization: Develop customer experience activation plans across… more
