- Merck & Co. (Chicago, IL)
- …a reliable presence with those SLs to ensure they have a medical contact within the company.Addresses scientific questions and directs SL inquiries on issues outside ... for your specific therapeutic area. Research Upon Request from Global Center for Scientific Affairs (GCSA)Initiates discussions with SLs and/or potential… more
- Wells Fargo (Salt Lake City, UT)
- …on matters with financial impact and risk. **Required Qualifications:** + 2+ years of Contact Center Workforce Management experience or equivalent ... this role:** Wells Fargo is seeking a Contact Center Securities Operations Specialist within the Workforce Management team to lead scheduling for a… more
- Lincoln Financial (St. Paul, MN)
- …- Minimum Required + 0 - 1+ Years of experience in a contact center and/or workforce management environment directly aligned to the specific duties of ... to ensure optimal service delivery in a dynamic, fast-paced contact center environment. This role is foundational...center environment. This role is foundational within the Workforce Management team, serving as a key… more
- Chewy (Plantation, FL)
- …sophisticated, high-demand customer-first environment. + Deep understanding of contact center operations, workforce management tools (eg, Kronos/UKG, ... developing scalable programs, and improving operational efficiency through strategic workforce management . As a leader, you will...system enhancements align with and support the success of contact center operations. + **Reporting and Data… more
- Chewy (Plantation, FL)
- …experience in lieu of degree). + 2-3 years of multi-channel contact center management experience ( Workforce Management strongly preferred), with ... leader who excels in improving operational efficiency through advanced workforce management approaches. As a key team...+ Ability to make agile judgment decisions in ambiguous contact center performance conditions. + Proven analytical… more
- Chewy (Dallas, TX)
- …experience in lieu of degree) + 2-3 years of multi-channel contact center management experience in ( Workforce Management strongly preferred), ... **Our Opportunity:** Chewy is looking for a **Team** **Manager, Workforce Management ** to join the best customer...Ability to make agile judgement decisions in ambiguous situations contact center performance conditions. + Proven analytical… more
- TEKsystems (San Antonio, TX)
- …well as assist in the rollout of such measures. Uses WFM tools to supports contact center workforce management performance (ex. daily staff requirements, ... skill sets align with MSR role / peer group supporting contact center strategy. Skills workforce management software, call center Top Skills Details … more
- Capgemini (El Paso, TX)
- …in the Contact Center space: to include, Contact Center Operations, Workforce Management (WFM), Content and Knowledge Management ... operating Contact Centers. + Experience in crafting Contact Center solutions closely with leads and...on technical solution architecture and design, including telephony, CRM/KM, workforce management , staffing model development, etc. +… more
- Mass Markets (FL)
- …KPIs, and leading enterprise-level initiatives + Advanced understanding of contact center technologies, workforce management tools, CRM systems, and ... products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT… more
- The Walt Disney Company (San Antonio, TX)
- …related disciplines is a plus. + 8+ years minimum experience in contact center operations, workforce management , or software administration + 5+ years ... configure the IEX WFM software platform used by the contact center . This involves configuring system settings,...and adherence. + Collaborate with the Operations and BPO management teams to align the configuration of the WFM… more
- Enterprise Mobility (St. Louis, MO)
- …**Responsibilities** + Analyze, interpret, and validate data using internal workforce management and contact center applications to create short-term and ... Services Division for Enterprise Mobility currently has an exciting opportunity** **for Workforce Management Analyst!** **ABOUT THE ROLE** The Workforce … more
- Meta (Providence, RI)
- …Vendor 26. 6. Forecast development and implementation 27. 7. Workforce management and contact center tooling **Public Compensation:** $180,543/year to ... enhancements. 12. Provide technical support for existing reports, dashboards, or internal workforce management tools. 13. Identify and analyze industry or… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... center operation to include three years in a workforce management analyst role + Experience with...planning tools) + Previous blended (voice, email, and chat) Contact Center quality quantification experience preferred +… more
- WSP USA (Costa Mesa, CA)
- …degree (GED) + Some college classes preferred + Two (2) years' workforce management experience in contact center environment required + One (1) year ... WSP is currently initiating a search for a full time ** Workforce Management Analyst - Call Center ** for our **Costa Mesa, CA** office! **_This is an in… more
- Central Maine Medical Center (Lewiston, ME)
- …for the strategic implementation and management of a Patient Service Contact Center throughout the Central Maine Healthcare system. The Supervisor works ... Healthcare is seeking a supervisor to join our Patient Contact Center team! This is a Full...lieu of degree. + Five years of progressively responsible management level experience in a similar size and scope… more
- Sprinklr (FL)
- …Bots, and business APIs. + Deep hands-on experience with contact center channels (inbound, outbound, workforce management , digital channels). + ... verticals. You should have a strong understanding of technology such as CCaaS, Contact Center , Telephony, Voice, CPaaS, CRM systems, Social Media Service Clouds,… more
- V2X (Springfield, VA)
- …located in the National Capital Region (NCR). Support includes program management , workforce and security support services, logistics, environmental and ... Responsibilities V2X is seeking a fully qualified and experienced Workforce Support Center Manager (WSCM) to support...WSCM shall serve as the Government's first point of contact for all workforce support services requirements.… more
- Capgemini (New York, NY)
- …€22.5 billion. **Job:** **Organization:** _INVENT PEOPLE S&T_ **Title:** _Capgemini Invent - Contact Center - Management Consultant_ **Location:** _NY-New ... **ROLE TITLE:** **_Managing Consultant - Contact Center (_** _NYC, ATL, CHI,...target state operating models, spanning channel strategy, interaction design, workforce transformation, performance management , and technology enablement.… more
- Liberty Latin America (PR)
- …members of management regarding staffing issues, performance measures, and contact center interactions statistics. + Prepare daily, weekly & monthly ... for problem resolution and management notification. + Coordinate meetings with contact center leadership immediately whenever service level is impacted in… more
- Mass Markets (Mesilla, NM)
- …products and services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT Services (IT ... ourselves as a trusted partner in the industry. We are looking for a results-driven Contact Center Operations Supervisor to lead a team of agents in a dynamic… more
