- Lockheed Martin (PR)
- …solution design\. \- Strong understanding of ITSM processes, including incident , problem, change, and service request management \. \- Excellent communication ... \- ServiceNow certifications \( ITSM , Administration, or Business Analyst \) \- Experience with Agile project management ...Business Analyst \) \- Experience with Agile project management methodologies \- Knowledge of ITSM industry… more
- Lockheed Martin (PR)
- …\- Design, configure, and implement ServiceNow ITSM modules, including Incident , Problem, Change, Service Request Management , and Knowledge Management ... for designing, implementing, and maintaining the ServiceNow IT Service Management \( ITSM \) platform\. This role requires a...ServiceNow and ITSM \- Partner with the ITSM Business Analyst to Develop and maintain… more
- AAA Cooper Transportation (Dothan, AL)
- …its stability, reliability, performance, and resiliency. + Create, maintain, and enhance Incident Management , Problem Management , Service Request ... Management , Service Catalog, Knowledge Management , Self-Service Portals, single sign on (SSO) capability, and...and Discovery best practices. + Configure and maintain ServiceNow ITSM modules ( Incident , Change, Problem), Service Catalog,… more
- CACI International (Sterling, VA)
- Network Incident Management Quality Assurance Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI ... Opportunity** : We are seeking a detail-oriented ITIL Network Incident Management Quality Assurance Analyst ...ITSM process teams to ensure proper integration of incident management with related processes. + Support… more
- Children's Mercy Kansas City (Kansas City, MO)
- …of children beyond the walls of our hospital. Overview The Service Management Analyst supports IT Service Management ( ITSM ) processes and services that ... Incident , Major Incident , or Knowledge Management . The Service Management Analyst ...the organization with guidance from supervisor. * Support Service Management ( ITSM ) testing efforts by conducting testing… more
- Invenergy (Chicago, IL)
- …or V4). + Demonstrated experience using and leveraging ServiceNow ITSM ( Incident , Problem, Change, and Request Management ) products. + A solid understanding ... 3-day posting window. Job Description Summary: As an Senior ITSM Analyst you will be responsible for...knowledgeable and experienced in all aspects of IT Service Management ( ITSM ) to join our team focusing… more
- Corning Incorporated (Charlotte, NC)
- …+ Proficiency with ITSM platforms like ServiceNow or Jira Service Management . + Understanding of ITIL practices ( incident , problem, change, and configuration ... data, maintaining IT systems performance, supporting IT security and service management ( ITSM ) processes, and identifying opportunities to enhance efficiency… more
- Element Materials Technology (Blue Ash, OH)
- …IT (Information Technology) teams (internal and external) follow the IT Global + Technology Incident and Major Incident Management Processes for every ... Element is looking to hire a **Senior IT Operations Analyst ** . As the Senior IT Operations Analyst...or escalates any alerting generated through monitoring tools or incident tickets in ServiceNow. + Identify and verify service… more
- CACI International (Sterling, VA)
- Performance Management Analyst Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: TS/SCI with Polygraph Employee ... an experienced and highly motivated Network Service Provider Performance Management analyst . This candidate should have 5...for the ecosystem. + Assist the lead in the management of requirements for the ITSM SLM… more
- ASM Research, An Accenture Federal Services Company (Atlanta, GA)
- …documentation as it relates to specialized field which may include Network Security, incident management , or similar technical related issues. + Performs initial ... As a Help Desk Analyst within the Defense Army Account's ITSM...do well in this role, familiarity with IT Service Management ( ITSM ) principles and a strong foundation… more
- Cisco (NC)
- …changing business and security demands. This is a blend of operations, incident coordination, process enablement, and light-touch project management , with the ... visibility and alerting, where applicable, to support service reliability and incident detection. **Collaborator Management :** Develop strong relationships with… more
- Leidos (Arlington, VA)
- **Description** We are currently seeking a Configuration Management Analyst to join the Compartmented Enterprise Services Office (CESO) effort. This program is ... translate highly technical matter to non-technical audience. + Working Knowledge of ITSM systems. + Facilitation of various Configuration Management Boards and… more
- Children's Mercy Kansas City (Kansas City, MO)
- …of children beyond the walls of our hospital. Overview The Service Management Analyst supports IT Service Management ( ITSM ) processes and services that ... Problem, Change, Incident , Major Incident , or Knowledge Management . The Service Management Analyst supports assigned Service Management services… more
- Eaton Corporation (Youngsville, NC)
- …Service Management ( ITSM ) processes of Asset Management , Change Management , Incident Management , Request Management , and Problem ... Eaton's Corporate Sector division is currently seeking a IT Analyst Intern. The hourly rate for this position is... Management - Asset Management , Change Management , Incident Management , Request … more
- Wawa, Inc. (IA)
- …in MS Office, advanced experience with MS Excel + Experience working in an ITSM tool for incident management and/or request fulfillment (ServiceNow ... tooling for day-to-day operations. Manage and fulfill user access requests, perform incident management related to complex account and access issues. Perform… more
- Entergy (New Orleans, LA)
- …that highlight various key performance indicators (KPIs) and IT Service Management ( ITSM ) fundamentals (eg, incident management , asset management , ... As a member of the Information Technology (IT) Performance Management team, this role supports the execution of our...datasets and identify trends + A strong understanding of ITSM processes Incident , Problem, Change, Request, etc.… more
- CACI International (Washington, DC)
- …Assurance Business Analyst to review Tier 1 tickets, Critical Customer Incident Reports (CCIRs), call data, procedures, and processes. The goal is to continually ... NOSC Infrastructure Quality Assurance Business Analyst Job Category: Information Technology Time Type: Full...years of relevant experience. * Experience with IT Service Management ( ITSM ) tools or ticketing systems, such… more
- 3M (IN)
- …work items + Resolve GVSM vulnerabilities + Create new CIs and decommission old CIs in ITSM Management + To use the Global 3M ITIL standards around Incident , ... your talent in bold ways that matter. Job Description: The Network Analyst /Engineer will provide support and monitoring/ management of global network technologies… more
- Link Solutions Inc (Adelphi, MD)
- …Information Technology Infrastructure Library (ITIL) v4 certification + Experience with incident management within the ServiceNow Information Technology Service ... and Development. Link Solutions is seeking a Technical Refresh Analyst to join our team at Adelphi, MD. +...Management ( ITSM ) platform. + Working knowledge of hardware configuration … more
- Caterpillar, Inc. (San Diego, CA)
- …and repair; (4) ITSM methodologies including release management , change management and incident management ; and (5) QA testing methods SCRUM/Agile ... living in it. Solar Turbines Inc. seeks Senior Business Analyst at its facility located at 9280 Sky Park...systems and/or processes with existing ones. Work with operations management to develop impact of process changes, provide assistance… more