- Merck & Co. (Rahway, NJ)
- …& support corporate desktop Windows configurations Understand Microsoft Configuration Manager Operating System Deployment (OSD) using Task Sequences Design Windows ... facing format Create and maintain all SDLC documentation Microsoft Configuration Manager Deep understanding of SCCM infrastructure roles Cloud Management Gateway… more
- CUNY (New York, NY)
- Director of ITSM & ServiceNow (IT Computer Systems Manager 6) - Provisional **GENERAL DUTIES** IT Computer Systems Managers manage and direct an Information ... our web site at http://www.cuny.edu/about/administration/offices/ohrm/hros/classification/ccsjobs.html **CONTRACT TITLE** Computer Systems Manager **FLSA** Exempt **CAMPUS SPECIFIC INFORMATION** The Office of… more
- Travelers Insurance Company (St. Paul, MN)
- …**Target Openings** 1 **What Is the Opportunity?** We are seeking a highly skilled ITSM Process SME with expertise in Incident, Problem , and Change Management, ... data analysis. The ideal candidate will enhance production engineering practices by supporting Problem and Change Management and analyzing ITSM process data. In… more
- Trinity Health (Livonia, MI)
- …the lifecycle Management of all Software IT assets/CI's contained within the ITSM eCMS and Software Asset Management databases. Responsible for Application Portfolio ... responsibilities including annual evaluations, hiring, coaching and mentoring. + Participates in ITSM Change Advisory Board (CAB) as needed. + Maintains a working… more
- TEKsystems (Chicago, IL)
- …and anomalies to inform process improvements and reduce service disruptions. Partner with Change Manager and Problem Manager to analyze metrics (eg, success ... or equivalent experience is required. 3+ years of hands-on experience in ITSM operations. Strong understanding of ITIL practices; ITIL Foundation or Intermediate… more
- Guardian Life (Holmdel, NJ)
- Overview: Guardian Life is looking for a dynamic Manager of Major Incident, Problem , and Change & Release Management to join our team! **You Are:** + Seasoned ... ITSM professional dedicated to maintaining seamless technology operations and...resolution, and implementing effective change management practices + Dynamic Manager of Major Incident, Problem , and Change… more
- HCA Healthcare (Nashville, TN)
- …each individual is recognized. Submit your application for the opportunity below: Manager Expanse IT Operations Center HCA Healthcare **Benefits** HCA Healthcare ... **_Note: Eligibility for benefits may vary by location._** We are seeking a Manager Expanse IT Operations Center for our team to ensure that we continue… more
- Carnival Cruise Line (Seattle, WA)
- …of what Holland America Line is looking for in its IT Service Delivery Manager . Is this you? **Responsibilities** + ** ITSM Standards & Process Optimization:** ... Enforce ITSM standards across request, incident, change, problem , knowledge, configuration, and SLA management. Continuously analyze service metrics and SLAs to… more
- ServiceNow, Inc. (Santa Clara, CA)
- …better for everyone. This is a unique opportunity to serve as a highest tier ITSM product expert and lead our strategic customers on the path of adopting our newest ... value from our products. As a member of the ITSM Product Excellence team, you will work directly with...how to integrate AI into work processes, decision-making, or problem -solving. This may include using AI-powered tools, automating workflows,… more
- Leidos (San Antonio, TX)
- …enterprise service desk suite of tools specifically, ServiceNow. The Service Operations Manager will oversee the Service Desk multi-tiered team along with ServiceNow ... area and able to report on-site. **** **Service Operations Manager Primary Responsibilities:** + Operational Oversight: Manage the daily operations ensuring… more
- Georgia Systems Operations (Tucker, GA)
- …is primarily responsible for the execution and management of ITIL and ITSM processes within Shared Services IT, such as incident management, change management, ... managers on a day-to-day basis, serving as a change manager , incident manager , or asset manager...Duties: + Process Management: Execute and oversee ITIL and ITSM processes, including incident management, change management, asset management,… more
- Entergy (New Orleans, LA)
- …+ Utilize ITSM tools to track and manage incidents and problem tickets effectively. + Contribute to continuous improvement initiatives in IT service management. ... a highly motivated and analytically driven individual with experience in IT Problem Management, IT Incident Management and Human Performance analysis. The ideal… more
- Guthrie (Sayre, PA)
- …improving service delivery processes to enhance efficiency and customer satisfaction. The Manager provides leadership of the TGC ITSM processes (change ... all enterprise-wide business critical systems. + Develop and implement a modern ITSM framework, including processes for incident management, problem management,… more
- Insight Global (Plano, TX)
- …Requirements - 5+ years of experience as an incident manager - Strong ITSM experience (incident, change, and problem management) - Proven ability to provide ... Job Description The Incident Manager plays a key role in maintaining the...in maintaining the overall health of IT Service Management ( ITSM ) processes by actively supporting change, problem ,… more
- Red River (Lexington, MA)
- …those around you successful. **We are seeking a seasoned** **Service Desk Delivery Manager ** **to lead the delivery of managed services for a high-profile client. ... is a dynamic leader with deep expertise in IT Service Management ( ITSM ), ITIL best practices, and hands-on experience with ServiceNow.** **Key Responsibilities** 1.… more
- Southern Company (Atlanta, GA)
- …best practices in all vendor oversight activities. Ensure vendors adhere to ITSM processes (such as incident, problem , and change management procedures) ... and performance to ensure high-quality delivery. Reporting to the Service Excellence Manager , this role will build and oversee SLAs and KPIs, ensuring vendors… more
- City of Long Beach (Long Beach, CA)
- MANAGER OF INFRASTRUCTURE OPERATIONS Print (https://www.governmentjobs.com/careers/longbeach/jobs/newprint/4864426) Apply MANAGER OF INFRASTRUCTURE OPERATIONS ... + Benefits + Questions DESCRIPTION THE PORT OF LONG BEACH IS SEEKING A MANAGER OF INFRASTRUCTURE OPERATIONS (This is an at-will position) Salary Range: $158,700.08 -… more
- Kansas Judicial Branch (Topeka, KS)
- …frameworks such as Information Technology Infrastructure Library (ITIL) and IT Service Management ( ITSM ). Additionally, the IT Support Manager serves as a key ... Kansas Judicial Center, Topeka, KS Position Title and Salary : IT Support Manager , grade 50, $ 84,350.45 annually $86,385.34 with six months of successful… more
- Capgemini (Orlando, FL)
- **Job Title** : Sr. Manager - Network Monitoring Tool SME **Location** : Orlando, FL - Onsite **Travel** : 25% **Job description:** Looking for a seasoned Senior ... Service Delivery Manager to join a well-rounded team to support an...to network events and potential security threats using best ITSM practices and net-dev-ops culture Collaboration, Reporting & Communication:… more
- Zions Bancorporation (Midvale, UT)
- …our workforce of the future, today. We are seeking an **Engineering Manager ** to join Zions Bancorporation. Zions Bancorporation has an opportunity for anEngineering ... Manager , with emphasis on software development and high-quality delivery...at the organization which provides the organization with incident, problem , request, change, vulnerability, configuration, identity asset and knowledge… more
