- Inizio Partners (Jersey City, NJ)
- …teams to steer the project delivery and relationship Strong expertise in CCaaS solutions like NICE, Genesys , AWS Certification in Google/AWS Cloud or LEX/POLLY ... About the job Engagement Lead - CX (Sr. AVP) Role: Engagement ...8 years hands-on experience in leading and selling CX solutions on an enterprise level or large-scale deployments Experience… more
- EmblemHealth (New York, NY)
- Summary of Position * Lead the enterprise definition, communication, implementation and maintenance of stakeholder experiences and journeys (focused on Member and ... and deliver integration with programs including Neighborhood Care, EmblemHealth Solutions at ACPNY/ACPNY Express and Patient Advocate Program (HUB). Principal… more
- HTC Global Services Inc (Madison, WI)
- … who's ready to make an impact by designing and delivering scalable, cutting-edge solutions across industries. What You'll Do: + Architect Scalable Solutions ... perks. Join Us as a Salesforce CX Cloud Technical Architect - Shape the Future of Customer Experience Are...of Customer Experience Are you passionate about crafting innovative solutions on the Salesforce platform? Do you enjoy solving… more
- Robert Half Technology (West Des Moines, IA)
- … Lead development and deployment of omnichannel (IVR, Chat, Chatbot, email) flows within Genesys Cloud Architect . Lead deployment of other Genesys ... experience; or equivalent combination of education and/or experience. Hands-on experience leveraging Genesys Cloud CX Architect for IVR development and AI… more
- Cognizant (Teaneck, NJ)
- …wellbeing programs. **Responsibilities** . Design and implement scalable and robust architecture solutions using Genesys Cloud to meet business needs. . ... assessments to ensure system performance reliability and security. . Lead efforts to troubleshoot and resolve complex technical issues...(SMS, Email, Chat, Voice Bot etc.) applications solutioning using Genesys Cloud CX Architect Bot Flows. .… more
- CTG (Phoenix, AZ)
- …+ Design and implement cloud-based data architecture for contact center ecosystems including Genesys and Five9 platforms + Lead the development of data ... or contact center technology + 3+ years of hands-on experience with Genesys platform components and cloud-based contact center solutions + Demonstrated… more
- Cognizant (Irving, TX)
- **Google CES 2.0 Lead - Customer Engagement Suite Solutions Architect ** **Job Summary:** We are looking for a highly skilled **Google CES 2.0 Lead / ... 2.0)** across enterprise contact center environments. In this role, you will lead initiatives to modernize customer service using Google Cloud's AI-powered tools-… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- ** Lead Application Architect ** **Category:** Architecture **Main location:** United States, Virginia, Fairfax **Alternate Location(s):** United States, Maryland, ... . **Position Description:** CGI Federal is seeking an experienced Lead Application Architect to help lead … more
- Cognizant (Phoenix, AZ)
- **About the role** As a Lead Architect - Technology, you will make an impact by assessing the current Genesys architecture (InfoMart UCS GAAP SpeechMiner WFM ... vendor evaluations and selection process for CCaaS and AI solutions + Assess the current Genesys architecture InfoMart UCS GAAP SpeechMiner WFM Routing etc. and… more
- Humana (Tallahassee, FL)
- …**Use your skills to make an impact** **Required Responsibilities:** + **Experience as a Lead solutions Architect involving large scale cloud contact center ... and help us put health first** The Senior Application Architect designs and develops IT applications architecture solutions...experience solutions implementation on Genesys cloud platform** + Partner with product managers and… more
- …about our culture here: The Sprinklr Way. **Job Description** Sprinklr is looking for a Lead Solutions Architect who will partner with our sales organization ... ensure ethical and responsible use of AI in technology solutions . + Lead presales activities that include...Genesys , Amazon Connect, NICE, Five9) and cloud-based martech solutions . + **Strong knowledge of AI, automation, and ML… more
- Northrop Grumman (Melbourne, FL)
- …Northrop Grumman Aeronautics Systems has an opening for a **Staff Engineer Systems Architect ** to join our team of qualified, diverse individuals within our Systems ... This role is located in Melbourne, FL. The Staff Engineer Systems Architect will report to Strike's Capability Verification Manager to help drive streamlined… more
- CGI Technologies and Solutions, Inc. (Baltimore, MD)
- …Siebel CRM. * Oversee the development and integration of IVR platforms (Nuance, Genesys , Microsoft) and cloud-based contact center solutions (AWS Connect, Google ... **Development Lead ** **Category:** Software Development/ Engineering **Main location:** United...cloud-native technologies. * Experience with Oracle Siebel, Nuance IVR, Genesys Cloud Architect , AWS Connect, and Google… more
- CGI Technologies and Solutions, Inc. (Fairfax, VA)
- …GCP, and cloud-native technologies. * Experience with Oracle Siebel CRM, Nuance IVR, Genesys Cloud Architect , AWS Connect, and Google CcaaS. * Familiarity with ... **Modernization Lead ** **Category:** Analytics and Emerging Digital Technologies **Main...including implementation of the overall strategy and chosen CRM solutions . The Centers for Medicare & Medicaid Services (CMS)… more
- AIG (Jersey City, NJ)
- …contact center platform. Responsibilities: + Design, planning and support of contact center solutions and migrations ( Genesys Cloud). + Develops high and low ... processes, leading technical deployments and owning the API design between platforms. They will also lead the vulnerability management and security processes of the… more
