- Torchy's Tacos (Odessa, TX)
- …items, record production numbers for items, and portion servings correctly Utilizing Mystery Shop and the Damn Good Restaurant Assessment results to develop action ... plans to provide over the top operations and food quality Communicating the "why's and hows" to Team Members when giving them direction Motivating and leading all Team Members in a way that supports our Torchys Values Running Damn Good shifts and supporting… more
- Pizza Hut (Katy, TX)
- …management teams to create specific and measurable action plans to improve HQSC and mystery call scores. *go over HQSC standards and deviations with crew *go over ... mystery call expectations with crew Provides feedback and follows...management teams, and HE regarding the execution of the mystery call. Clearly communicates issues to maximize the HQSC… more
- LVMH Perfumes & Cosmetics (New York, NY)
- …group-wide digital advancements Pioneer multi-Maison initiatives like NPS benchmarking, mystery shopper programs and clienteling programs to enhance overall customer ... satisfaction Keep abreast with contact-center-as-a-service technologies such as Generative AI advisor assistance, automations for prompt treatment and omnichannel harmonization to elevate customer interaction thru smooth and efficient resolution ENSURE… more
- The Marcus Corporation (Pittsburgh, PA)
- …other fellow employees. Meet or exceed levels of service required by the Mystery Shopper Survey. Maintain all operational supplies, make sure expenses and labor ... costs are meeting budgeted requirements. Ensure all employees follow cash and credit handling procedures. Accountable for the "guest ledger" and its proper daily maintenance. What do you bring to the role? 2 years + of supervisory and manager on duty… more
- VIMO INC (Dallas, TX)
- …be a part of delivering an amazing customer experience and help unveil the mystery of finding and enrolling in health insurance. GetInsured currently has the largest ... state-based marketplace footprint, and our consumer-friendly interface and decision support tools empower millions of consumers across the country to make better health plan decisions. GetInsured builds and operates award-winning cloud-based enrollment tools… more
- Planet Fitness (Moreno Valley, CA)
- …a club has no manager. *Handle all incoming email complaints and mystery shops from district location. District Manager Schedule *District manager schedules are ... approved by the Regional Manager monthly. *The expectation is that 70% of the District Managers time is spent in the clubs. *When not traveling or doing office work, District Managers should be working the standard Club Manager schedule in the clubs. Essential… more
- Sage Hospitality (Estes Park, CO)
- …retreat, The Stanley offers guests an unforgettable blend of grandeur and mystery . We're looking for someone who can bring creativity, operational excellence, and ... a passion for storytelling through food and service. Estes Park is more than a scenic getaway-it's the gateway to Rocky Mountain National Park, offering year-round outdoor adventure, wildlife encounters, and a vibrant arts and culture scene. Working at The… more
- Pratum Companies (Baltimore, MD)
- …calls and conduct property tours following the guidelines outlined in the mystery shop forms. *Develop and implement sales and marketing strategies to increase ... property traffic, maintain closing ratios and work to achieve and exceed budgeted revenues. *Maintain thorough product knowledge of the property and that of major competition. *Accurately prepare and have a thorough knowledge of all lease-related paperwork.… more
- Grace Management, Inc. (Phoenix, AZ)
- …to modeling and shadowing lead calls and visits as well as utilization of Mystery Shops as a coaching tool. Guide communities on timely completion of Semi-Annual ... Strategic Plans as well as Competitive Marketing Analysis. Monitor to ensure implementation of all strategies, analyze effectiveness of strategies, and adjust as warranted. Work proactively with community Sales Directors and Executive Directors in anticipating… more
- Rocky's Ace Hardware (Dayton, OH)
- …receives amazing service which follows the Helpful Customer Service behaviors and mystery shop standards Greet customers as they enter the store Answer phone ... calls Maintain awareness of all promotions and advertisements Accurately and efficiently ring on registers and maintain all cash at registers Maintain orderly appearance of register area and supplies stocked Solicit customers to open an Ace Rewards card… more
- Thrive Communities (Tower, MN)
- …and tasks. Pro-active problem solver with the ability to follow company policies, mystery shop guidelines, and fair housing laws. Driven team player looking to bring ... positive energy to the team. Interacts with co-workers, supervisors, guests and the public in a professional and pleasant manner. Strong time management, organizational and prioritization skills. Strong attention sales and marketing. Proficient in Microsoft… more
- Leslie's (Fort Lauderdale, FL)
- …exceed APC goal. Drive customer count increase over last year. Meet or exceed Mystery Shop goal of 95%. Essential Competencies: Ability to hire "A Players - Sources, ... selects, and sells "A Players" to join the company. Efficiency - Able to produce significant output with minimal wasted effort or supervision. Organization & Planning - Plans and organizes in an efficient manner. Industry knowledge - Highly knowledgeable of… more
- The Guitar Center Company (Pineville, NC)
- …sales targets like a Rockstar. Problem Solver : When there's a musical mystery , you're the detective! Your ability to solve problems leaves customers singing your ... praises. Team Player: You know that the best performances happen when the whole band is in sync. Collaboration is your middle name. Your Jam as a Retail Sales Associate: Customer Engagement: Greet customers like VIPs, understand their musical dreams, and… more
- Planet Fitness (Malden, MA)
- …during shift. More Benefits Eligible for: Bi-Weekly Team Bonus , Monthly Mystery Shop Bonuses and Monthly Trainer Production Bonus FREE Black Card membership ... after 30 days of employment Eligible for 50% Company paid benefits after 90 days of employment Medical Dental Vision Paid Personal Time (after 6 months) Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ (the… more
- PAJCO, Inc. (Wappapello, MO)
- …Focus : Maintain an average score of at least 90% on Quest-for-the-Best mystery shops and respond promptly and professionally to any guest feedback. Give appropriate ... participation in any promotional activities. Use of guest name when recognized or when they use check or credit card. Product Knowledge : Maintain an awareness of all product information, merchandise promotions, test merchandise and advertisements Work Ethic :… more
- Dash In (Newark, DE)
- …levels are optimal and the store is always ready for special guests or mystery shoppers. Lead Food Safety and Operations: Manage our food operations like a seasoned ... pro. Ensure all team members are ServSafe certified and protect food margins through consistent PAR execution. What We're Looking For: Authorization to work in the United States and be 18 years or older. Education: High school diploma or equivalent (2-year… more
- Detroit Red Wings (Detroit, MI)
- …with non-signature fundraising events at Little Caesars Arena and other venues ( mystery puck draw, online auction, annual clearance sale, etc.)* Represent the Red ... Wings and the Detroit Red Wings Foundation in a positive manner as brand ambassadors, while providing world class service to our fans* Understand the mission of the Detroit Red Wings Foundation and effectively communicate and deliver information regarding the… more
- Planet Fitness (Malden, MA)
- …toxic chemicals during shift. Benefits Eligible For: Bi-Weekly Team Bonus, Monthly Mystery Shop Bonuses and Monthly Assistant Manager Bonus FREE Black Card ... membership after 30 days of employment Eligible for 50% Company paid benefits after 90 days of employment Medical Dental Vision Paid Personal Time (after 6 months) Employees at a franchise location are employed by the Franchisee and are not employees of PFHQ… more
- Ace Hardware (Carrollton, TX)
- …and concerns are resolved quickly. *Review all customer service measurement reports (eg, Mystery Shop, Customer Engagement Survey, etc.), and work with the team to ... identify opportunities in an effort to sustain or improve overall service levels. *Document at least one (1) Observation per associate monthly and provide coaching in order to ensure consistency of service to all customers. INVENTORY: *Maintain accurate… more
- Ace Hardware (Lewisville, TX)
- …customer receives outstanding service which follows the SALES process and by mystery shop standards. *Promote and assistant in paint department hands on workshops ... and experiences. *Maintain awareness of all promotions and advertisements. *Execute the daily operational, day-to-day goals and priorities assigned by store management. *Assist in the training and development of peers. *Uphold merchandising and store… more
