- Three Saints Bay (Denver, CO)
- ** Call Center Manager (3684)**...+ Electronic file review for all dispatch personnel - quality assurance program. + Radio/Phone and Alarm ... and a Federal Government Contractor industry leader, is seeking a 911 / Emergency Call Center Manager . **Position Responsibilities:** + Ensure that proper… more
- Transdev (New Carrollton, MD)
- Call Center Operations Manager Transdev in the greater Washington DC area at our WMATA contract is hiring for a Call Center Operations Manager . ... As the Call Center Operations Manager , you will directly oversee call ...performance through performance monitoring, problem resolution, system audits and quality assurance measures. + Aid human resources… more
- Bank OZK (Little Rock, AR)
- Job Purpose & Scope The Quality Assurance ( QA ) Manager is...three (3) years of work experience quality assurance within a call center ... refining quality monitoring programs in our Bank's call center locations to ensure our customer...highest industry standards. Leads a team of Risk and Quality Assurance Specialists whose duties include analyzing… more
- TEKsystems (Schaumburg, IL)
- Job Title: Call Center Quality Assurance Supervisor...Supervisor to lead and enhance the performance of our Call Center QA team. This ... customer experience. + Provide direct supervision and mentorship to Call Center Quality Assurance...navigating ambiguity and building new processes. + Experience leading QA teams in a call center… more
- Three Saints Bay (Martinsburg, WV)
- ** Call Center Quality Manager (4764)** Location **Martinsburg, WV** Job Code **4764** \# of Openings **1** Apply Now ... a Federal Government Contractor industry leader, is seeking a ** Call Center Quality Manager... Manager .** **POSITION RESPONSIBILITIES:** + Oversees the quality assurance and performance monitoring functions for… more
- Mass Markets (Killeen, TX)
- …as a trusted partner in the industry. We are seeking a highly skilled and motivated Call Center Customer Service Manager to lead a team of supervisors and ... activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager...effectively to supervisors + Collaborate with departments such as Quality Assurance , Training, IT, and Recruiting +… more
- CHS (Clearwater, FL)
- …audit findings with appropriate leadership, with accuracy, and work with the MPS Call Center Manager /Supervisor/Team Lead and analyze the data for ... **Overview** ** ** **Claims and Call Auditor ( Call Center ...equivalent is required + Experience in medical customer service, quality assurance , or insurance training is strongly… more
- UGI Corporation (Denver, PA)
- …on that basis. Nearest Major Market:Lancaster Job Segment: Sustainability, Program Manager , Marketing Manager , Call Center Manager , Call ... includes the direct solicitation of customers, marketing initiatives, company events, working with Call Center , EE&C, and Customer Outreach staff as required to… more
- Mass Markets (Wichita, KS)
- …organization. TheCall Center Sales Manageroversees all aspects of our call center team. As a sales manager , you will ensure an exceptional customer ... activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager... + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual… more
- Leidos (Indianapolis, IN)
- …contact center environment + Relevant industry certifications such as Certified Call Center Manager (CCCM), Certified Customer Experience Professional ... do business. Leidos is seeking a highly skilled **Contact Center Manager ** to lead our federal-agency omnichannel...with service standards + Establish and maintain a robust quality assurance framework to monitor and improve… more
- Mass Markets (Las Cruces, NM)
- …for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible ... partner in the industry. We're seeking dynamic and experienced call center leaders to support both commercial...clearly and effectively. + Collaborate with departments such as Quality Assurance , Training, IT, and Recruiting. +… more
- Mass Markets (Killeen, TX)
- …a trusted partner in the industry. We are seeking a detail-oriented and strategic Quality Assurance Manager to lead the QA function in our BPO contact ... Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO,… more
- Capital One (Mclean, VA)
- Quality Assurance Manager , Security Operations Center (Sentry) At Capital One, we dare to dream, disrupt and deliver a better way. Our goal is ... to add a Security Operations Center (SOC) Quality Assurance Manager . The Sentry...our service delivery, with a specific focus on our call queue, incident handling, and overall operational efficiency. This… more
- Cedars-Sinai (Los Angeles, CA)
- …working in a call /contact center is strongly preferred. + Prior quality assurance or call monitoring experience within healthcare, customer service, ... + Evaluates individual and team performance and assists the manager and supervisor by providing feedback regarding counseling and...Title** : Admissions Team Lead - Patient Access Contact Center - Quality Assurance Team… more
- ICF (Reston, VA)
- Description The Bilingual Quality Assurance ( QA ) Specialist, reporting to the Call Center Quality Assurance ( QA ) Supervisor, will monitor ... with performance based contracts primarily focused on the productivity, quality and delivery of service for ICF contracts supporting...any calls that require immediate corrective action to the QA Supervisor as well as the appropriate Manager… more
- Mass Markets (Wichita, KS)
- …fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. ... adherence to SLAs and KPIs. + Collaborate with operations, QA , and training teams to resolve issues. + Identify...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- TD Bank (Wilmington, DE)
- …Business Management, Strategy & Support **Job Description:** The Control Remediation and Quality Assurance (CRQA) function was established to provide guidance on ... the formal review, challenge, and approval process. The Control Remediation Quality Assurance Practice/Methodology & Testing Business Management Specialist… more
- TTEC (Oklahoma City, OK)
- …are being met, and finding similarities between associate scripts. You'll report to the Quality Assurance Manager . You'll contribute to the success of the ... place here with TTEC's award-winning employment experience. As a Quality Assurance Specialist working hybrid as needed...+ 6 months or more of customer service and call center experience + Understanding, interpreting, and… more
- AssistRx (Phoenix, AZ)
- …associated with the company's copay assistance programs. Within this role, the Quality Assurance Specialist serves customers by identifying, analyzing, and ... quality , client relationships, and customer service. The Quality Assurance Specialist regularly provides support to...records to ensure program metrics are met + Preparing call center reports and tracking service trends… more
- Cayuse Holdings (Austin, TX)
- …project execution in hybrid work environments. **Responsibilities** + Performs software quality assurance , testing, and support for TIERS, YourTexasBenefits.com, ... Web Services, Enterprise Document Services, Enterprise Content Management, Document Center , Call Center Inquiry, and...and new test plans and scenarios for performing software quality assurance of the various web-based J2EE/Portal… more