- Beth Israel Lahey Health (Charlestown, MA)
- …not just taking a job, you're making a difference in people's lives.** The Service Desk Analyst is responsible for delivering world-class support services ... (BILH) entities and its affiliates. Using the Information Technology Service Management suite provided, this Tier 1...and timely follow-up of service requests/incidents. The Service Desk Analyst interacts with… more
- GovCIO (Washington, DC)
- …Submit a referral to this job (https://careers-govcio.icims.com/jobs/5202/ tier -2- service - desk - analyst ... a clear and user-friendly manner. Provide mentorship and training to Tier 1 service desk resources. **Qualifications** Required: 3-5 years' experience.… more
- General Dynamics Information Technology (Quantico, VA)
- …**US Citizenship Required:** Yes **Job Description:** Transform technology into opportunity as a **Help Desk Analyst Tier I** with GDIT. A career in ... **Skills:** Help Desk Support,IT End User Support,IT Service Desk **Certifications:** CompTIA Security+ CE |...improving how agencies operate. Our work depends on **Help Desk Analyst Tier I** joining… more
- RKON (Chicago, IL)
- Analyst ( Tier 1), End User Engineering...customers. About the position: We are pursuing IT Help Desk ( Analyst , End User Engineering) professionals who ... experience with the latest bleeding edge technologies. Our Help Desk is viewed as a training program, we encourage...not contact. Responsibilities Include: + Provides world class customer service by acting as a customer advocate with a… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst , you ... + Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts,...+ Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst , ... to hardware, software, and network systems, serving as an escalation point for Tier 1 support. + Ticket Resolution: Handle escalated support tickets, ensuring that… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join our client's IT support team. As a Tier 1 Helpdesk Analyst , you will be the ... self-reliant. + Escalation: Escalate complex or unresolved issues to Tier 2 or Tier 3 support teams,...beneficial but not mandatory. + Strong communication and customer service skills. + Basic understanding of desktop operating systems… more
- MPR Associates (Alexandria, VA)
- …specialty engineering services and consulting firm, is actively seeking a capable and motivated Service Desk Analyst to join our IT team. If you ... an exceptional place to work. General Job Description The Service Desk Analyst will investigate...of incidents and requests. + Coordinates with users, the Service Desk Manager, and higher tier… more
- Herc Rentals (Bonita Springs, FL)
- Service Desk Analyst I Apply now " **Date:** Sep 22, 2025 **Location:** Bonita Springs, FL, US, 34134 **Company:** Herc Rentals If you are currently an ... as of June 30, 2025. **Job Purpose** As a Service Desk Analyst , you will...fast-paced environment to provide first-level technical support. + Provide top- tier customer support for all Herc users, including Senior… more
- GovCIO (Harrisburg, PA)
- **Overview** GovCIO is currently hiring for a Service Desk Analyst - Team Lead to provide first-line technical support to the organization's end-users to ... resolve issues related to IT hardware and software. The service desk analyst team lead...and end-users + Oversees training of service desk agent staff + Collaborate with tier … more
- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- ** Tier 1 Helpdesk Lead and Analyst ** **Category:** Service Desk / End User Services **Main location:** United States, Virginia, Lebanon **Position ID:** ... growing and dynamic program to lead a client-facing Momentum Tier 1 Help Desk as well as...to management team. * Ensure smooth coordination of help desk tickets in line with our Service … more
- KeenLogic (Alexandria, VA)
- KeenLogic is seeking a self-motivated and driven Tier II Help Desk Analyst with the ability to work in a challenging, consultative, and collaborative team ... responsible for assisting customers when they call or walk into the customer service center, remotely, or at the customer's location. The candidate shall be prepared… more
- Beth Israel Lahey Health (Charlestown, MA)
- …to find answers from documented solutions and research technical issues to resolution A Service Desk Analyst requires an attitude of constant learning, ... BILH entities and its affiliates. Using the Information Technology Service Management suite provided Tier 1 support...accurately identify when issues should be escalated to Senior Service Desk Analyst for incidents/requests… more
- Koniag Government Services (Vienna, VA)
- **Kadiak LLC,** a Koniag Government Services company, is seeking an experienced ** Service Desk Representative** with a **Top-Secret Clearance** to support ... holidays, three weeks paid time off, and more. The service desk representative is responsible for performing...IT-related questions. + Managing the customer's ticketing queue. + Tier 1-2 troubleshooting. + Solving issues such as password… more
- GovCIO (El Paso, TX)
- **Overview** GovCIO is hiring a Service Desk Analyst to support customers at ARPA-H. **Responsibilities** Provide program support as a Service Desk ... USD $59,000.00 /Yr. Submit a referral to this job (https://careers-govcio.icims.com/jobs/2852/ service - desk - analyst /job?mode=apply&apply=yes&in\_iframe=1&hashed=-1834385473) **Location** _US-TX-El Paso_ **ID**… more
- Robert Half Technology (Princeton, NJ)
- Description We are looking for a Tier 2 Help Desk Analyst to join our dynamic IT team in Princeton, New Jersey. In this role, you will tackle escalated ... 1 team members to foster skill development and service improvement. * Manage endpoint security and configuration using...of experience in IT support, with a focus on Tier 2 or advanced help desk responsibilities.… more
- TEKsystems (West Des Moines, IA)
- Help Desk Analyst 100% remote *must sit...Des Moines, IA Technical Skills + Troubleshooting + Customer Service + Phone, Email, Chat + Windows + Active ... Directory + ServiceNow + Tier 1.5 Description We are looking to bring on Help Desk Analysts to support internal employees for a Fortune 500 financial services… more
- CACI International (San Antonio, TX)
- …of experience using with Cerner Millenium/MHS Genesis + Demonstrated knowledge of Service Desk support methodology + Relevant technical certifications or ... Tier 2 Cerner Application Support Analyst ...Analyst who is responsible for providing second level service and support on supported MHS Applications to meet… more
- BAE Systems (Columbia, SC)
- …Other incentives may be available based on position level and/or job specifics. ** Service Center Senior Support Desk Analyst ** **116035BR** EEO Career ... of US Attorney's (EOUSA) Network Operations Services (NOS), the Service Center provides 24x7x365 Tier 2 Technical Helpdesk and Operations support to over 252… more
- Robert Half Technology (St. Louis, MO)
- …and software installations. Requirements + 1-3 years of IT support experience (eg, Help Desk , Service Desk , or Desktop Support roles). + Bilingual ... systems. The ideal candidate will be responsible for resolving Tier 1 and Tier 1.5 tickets, performing...needed. This position requires strong analytical abilities, excellent customer service skills, and the capacity to handle multiple demands… more