- GovCIO (Kiln, MS)
- **Overview** GovCIO is currently hiring for a Service Desk Technician tier 1.0 to provide onsite support for our federal customer. This position will be ... located in Kiln, MS and will be an onsite position. **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working directly with the … more
- Red River (Chantilly, VA)
- … Tier 1 Technician who is primarily responsible for working on a team at the Service Desk . The Tier 1 Technician is primarily responsible for working on a ... team at the Service Desk . This position will handle technical...+ Responsibilities aligned with managing area of your team tier alignment + Provide after hours on call support… more
- ManTech (Washington, DC)
- …for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented **Senior** ** Service Desk Specialist - Cleared Tier 2** to join ... of the ordinary issues for users. If unable to diagnose problem, will work with service desk management or Tier 3 to diagnose and resolve problem. + Responds… more
- ManTech (Glen Burnie, MD)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Service Desk Specialist, Senior- Tier 1** to join ... knowledge base articles. + Providing phone, email, chat, and Service - Desk support for end users that are...call or ticket to the appropriate queue/group for resolution ( Tier 2, Account Administration, Mobile Support, Asset Management, Training… more
- GovCIO (Kiln, MS)
- …Jr Service Desk Technician in Hancock County, Mississippi. **Responsibilities** The Service Desk Tech shall perform Tier 1 services by working ... directly with the Service Desk and staff to ensure that service ...and monitors problems to ensure timely resolution. + Provides first- tier support to end users for either PC, server… more
- Leidos (Norfolk, VA)
- …for end-users of the organization's products and services. Primary Responsibilities: As a Service Desk RDM Technician, you will: + Use automated information ... work in our Norfolk, VA office. This team provides Tier I and II technical software, hardware and network...Minimum of 6 months of tenure with the NMCI Service Desk + Individuals on a Performance… more
- ManTech (Herndon, VA)
- …opportunities for advancement. Currently, ManTech is seeking a motivated, career and customer-oriented ** Tier 3 Service Desk Journeyman Engineer** to join ... the **Herndon, VA** . This position supports a 24/7/365 service center. You will have the option of three...If unable to diagnose problem, will work with Help Desk Management to diagnose and resolve problem. + Responds… more
- Insight Global (Highland Park, IL)
- …to Work and Crains Best Places to Work in Chicago. They are looking for a Service Desk Specialist to join their team and support approximately 700 users across ... the organization including VIP users and C-level executives. The Service Desk Specialist will be expected to... Specialist will be expected to provide excellent customer service while effectively troubleshooting a variety of Tier… more
- MUFG (Tampa, FL)
- …of our recruitment team will provide more details. **Job Summary** In this role, the Service Desk Tier 1 Technician will serve as the primary ... each individual incident/request, providing thorough reporting as needed for escalation. The Service Desk Tier 1 Technician will also provide first contact… more
- TEKsystems (Phoenix, AZ)
- Description: A major client in Phoenix is looking at add a Service Desk Analyst ( Tier 2) as an important member of the IT Support/Infrastructure team. This ... the phone!** What You'll Be Doing: + Intermediate-level & Tier 2 Help desk + Needs at...Needs at least 3+ of hands-on experience in Help Desk / Service Desk /Customer Support. + Experience… more
- General Dynamics Information Technology (Washington, DC)
- …+ Provide program support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1.5. + Responsible for the daily operation ... Job Description Seize your opportunity to make a personal impact as a Service Desk Deputy Program Manager. GDIT is your place to make meaningful contributions to… more
- General Dynamics Information Technology (Washington, DC)
- …+ Provide program support as a Service Desk Supervisor + Supervise 45 Service Desk Technicians Tier 1 and 1.5. + Responsible for the daily operation ... **Job Description:** Seize your opportunity to make a personal impact as a Service Desk Program Manager. GDIT is your place to make meaningful contributions to… more
- Robert Half Technology (Lacey, WA)
- Description Robert Half is searching for a Service Desk Administrator - Tier 1 to support a local credit union based in the Pacific Northwest. This candidate ... Requirements + At least 1 year of relevant experience in a Service desk or related role + Proven Ticketing/Troubleshooting experience + Proficiency in Microsoft… more
- V2X (Springfield, VA)
- …and maintain a Counterintelligence (CI) Polygraph. Responsibilities + What You'll Do + The Senior Service Desk Specialists are the Tier 2 team members of an ... integrity, respect, responsibility, and professionalism. We are hiring a Senior Service Desk Specialist - Top Secret clearance to support our government customer… more
- Competitive Range Solutions, LLC (Fort Meade, MD)
- …Tier -II work center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier -III support as required for ... Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to… more
- State of Colorado (CO)
- …these skills while providing critical, targeted Tier I and II desktop support. Our new Service Desk Analyst will provide Tier I and Tier II support ... Service Desk Analyst (Remote From Anywhere... Service Desk Analyst (Remote From Anywhere In Colorado) Print...Tier II support for a wide range of service offerings, products, and applications including mainframe, voice, and… more
- MISO Energy (Carmel, IN)
- …tools like ServiceNow. + Strong understanding of ITIL framework and service desk operations. + Knowledge of Tier I technical support fundamentals and ... **Description** As MISO's **IT Operations Manager ( Service Desk Manager)** , you will:...efficient and smooth performance. + Supervise and develop the Tier I technical support team, focusing on first-contact resolution.… more
- TEKsystems (Providence, RI)
- Description: Job Description Service Desk Analyst responsibilities * Serve as the first contact with customers who need technical assistance via the phone or ... customer reported issues * Escalate issues to the next Tier with next level of difficulty * Install, make...with customers to ensure issues are resolved Skills: Help desk , Service desk , Windows 10,… more
- RightDirection Technology Solutions LLC (Washington, DC)
- …onsite in DC). Requirements GTM Help Desk Specialist - Dept of State The Help Desk Specialist shall provide full- service , Tier I help desk support ... Help Desk Tier I Specialist - Cleared Washington,...+ Log all request into the Government tracking system ( Service Now). + Add new users to the network and… more
- C4 Planning Solutions, LLC (Camp Pendleton North, CA)
- …for being the first contact for initial point of entry for support requests within the 24/7 Tier 1 service desk at the Support Center. Tier 1 Analysts ... Position Title: Tier I Help Desk Location: Camp...preferred Preferred Skills: + Experience in working in a service desk dealing with incidents and requests,… more