- Competitive Range Solutions, LLC (Fort Meade, MD)
- …center support, receiving and logging trouble calls from customers, DoD service desk . Coordinate with Tier - III support as required for advanced ... Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead/Central Area Business (CAB) Manager for Tech Control to… more
- Robert Half Technology (Nashville, TN)
- Description Robert Half is currently seeking a Contract Tier 3 Helpdesk Analyst to join our client's IT support team. As a Tier 3 Helpdesk Analyst, you will be ... + Technical Leadership: Provide expert guidance and mentorship to Tier 1 and Tier 2 support analysts,...+ Vendor Coordination: Work closely with third-party vendors and service providers to facilitate problem resolution and the procurement… more
- Dobson Fiber (Oklahoma City, OK)
- The NOC Engineer Tier III will be responsible for training the Network Operations Center and providing support as the escalation point internally for Tier 1 ... solve difficult, in dept troubleshooting issues. The NOC Engineer Tier III will act as the technical...resolving as required and escalating/dispatching for resolution. Process all service requests for new or modified services as they… more
- CACI International (Forest Heights, MD)
- …in a timely manner. + Handle incoming technical escalations from Service Desk , Network Operations Security Center, Tier II, and other support teams. + ... Network Engineer Tier III Job Category: Information Technology...rotation to respond to incident escalations + Experience using Service Now service management software (or similar… more
- Proven IT (Duluth, GA)
- Help Desk Tier 1 Engineer Duluth, GA...I will communicate and work as a team with Tier II and Tier III ... (http://maps.google.com/maps?q=3435+Breckinridge+Blvd+Duluth+GA+30096) Apply Job Type Full-time Description The Tier I Engineer is responsible for various managed IT… more
- CACI International (Rising City, NE)
- Senior Oracle EBS Techno-Functional - TIER III support Job Category: Information Technology Time Type: Full time Minimum Clearance Required to Start: None ... desired candidate will work as part of an Enterprise Service Desk - Service Improvement...troubleshoot, and correctly route Oracle application issues transferred to TIER III . + Create Change Requests as… more
- IntelliDyne (Falls Church, VA)
- Help Desk Technician - Tier 1 Clearance:...Qualifications: + DOD 8570 IAT Level I, II, or III certification required: A+, Network+, or Security+ CE, or ... Location: Onsite Responsibilities: + Answer calls coming into the Tier 1 Help Desk by the third...higher + Superior customer service skills a must. Strong desire to provide the… more
- Robert Half Technology (Lynn, MA)
- Description We are currently seeking a Tier III Help Desk Technician for an in-office position. The primary focus of this role is to deliver top- tier ... and optimal functionality of both internal and external systems. Collaborating closely with Tier I and Tier II technicians, this role involves providing… more
- Robert Half Technology (Jacksonville, FL)
- Description As a Help Desk III Specialist, you will be a senior member of the IT support team, responsible for providing expert-level technical assistance and ... + Process Improvement and Documentation: Identify opportunities to streamline help desk processes, improve efficiency, and enhance service quality. Develop… more
- UIC Government Services and the Bowhead Family of Companies (Barrow, AK)
- **Overview** Call Center/Help Desk Technician III (BWAK) We are currently searching for a qualified **On-Site** **Call Center/Help Desk Technician III ** ... software for device life cycle. + Monitor and update service requests and incidents within the IT Service...network solutions. + Act as an escalation point to Tier 1 and 2 groups regarding any application -… more
- Proven IT (Chicago, IL)
- …IL (http://maps.google.com/maps?q=151+N+Franklin+Chicago+IL+USA+60657) Apply Job Type Full-time Description The Tier III Project Team Engineer is responsible ... an expert level engineer for Managed IT Services. The Tier III Project Team Engineer has an...III field preferred + Strong knowledge of customer service + MCSE and CCNA certifications + Ability to… more
- CACI International (Forest Heights, MD)
- …events are handled in a timely manner. + Handle incoming technical escalations from Service Desk , Network Operations Security Center, and other support teams. + ... coordinate incidents in ServiceNow. + Escalate unresolved issues to Tier III . + Join troubleshooting bridge calls...with patch management software (eg, SCCM) + Experience using Service Now service management software (or similar… more
- Koniag Government Services (Huntsville, AL)
- …and Problems, maintains inventory stock rooms and asset tracking. Escalates tickets to tier III or interfaces with third party providers to resolves technical ... Solutions** , a Koniag Government Services company, is seeking an experienced ** Tier II Touch Labor Technician** with a **DISC Secret Clearance** to support… more
- City of New York (New York, NY)
- …City. The New York City Department of Environmental Protection's, Business Information Technology's, Service Desk Unit is a first level technical team dedicated ... Information Technology (BIT) seeks to hire one (1) IT Service Management Specialist to provide Tier I...remotely located. Escalates more complex and impactful issues to Tier II III support team. Troubleshoot to… more
- DCCA (Annapolis Junction, MD)
- …and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier I (Help Desk ) and Tier 2 (Escalation) problem ... Software Administrator III Location Annapolis Junction, MD Job Code 2195...implementation, troubleshooting and maintenance of IT systems . Provide Tier I (Help Desk ) problem identification, diagnosis… more
- Fair Haven Community Health Care (New Haven, CT)
- …to high-quality medical and dental care, regardless of ability to pay. Job purpose The Tier I IT Technician will be responsible for logging incidents and service ... achieved as well as meeting customer satisfaction and continuous service delivery demands. Duties and responsibilities The IT Technician...record, update and document requests using the IT Help Desk system. + Liaise closely with the end user… more
- Delmock Technologies, Inc (Atlanta, GA)
- …Troubleshoot and resolve issues related to software, hardware, and network systems. Collaborate with Tier III Ops Analysts and other IT staff to diagnose and ... About Our Company: Delmock Technologies, Inc. (DTI) is seeking a Tier II Operations Analyst to explore exciting career opportunities. DTI is a leading HUBZone… more
- Summit Technical Solutions (Colorado Springs, CO)
- …world class team? Summit Technical Solutions (STS) (http://sts-llc.com) is seeking a mid-level Help Desk Technician to provide Tier I, II and higher Level ... III ) contract at Peterson AFB, CO. The Help Desk Technician resolves technical problems in a help desk environment, uses expertise in customer service and… more
- Chenega Corporation (Alexandria, VA)
- …Desk Technician delivers services, staff, and expertise to operate and maintain service desk functions that provide a ticketing system, operational support, ... or remotely as required by Tier I, Tier II, and Tier III ...technicians. Duties and Responsibilities: + Maintain and update the service desk ticketing system where each request… more
- Spectrum Healthcare Partners (South Portland, ME)
- …software, hardware, and operational problems and appropriately know when to escalate to tier III support + Provide remote software installation and configuration ... systems. Also providing technical support to include issue triage, ticket assignment, tier I & 2 issue resolution, account management, and systems monitoring;… more