- Merck & Co. (Millsboro, DE)
- …cross-functional teamsParticipate in Kata's and Kaizen's for our continuous improvement program.Lead Tier 1 communication meetings and provide input into Tier ... effective solutions to projects with a high level of technical difficulties and internal constraintsScheduling and planning for department requirementsCoordinate… more
- Merck & Co. (Durham, NC)
- …an effective "hand shake" during the Operations Shift Change Tiers and Maintenance Tier 1 .Properly distribute the shift maintenance work load among other shift ... and embraces an empowered team culture including significant interaction with Production, Technical Operations, Quality and other support groups.This is a day shift… more
- TEKsystems (Overland Park, KS)
- …shift-owning SLA timelines, conference bridges, and stakeholder comms. * * Follow Tier 2-authored runbooks for remediation steps. Service Request Fulfillment * * ... matrix for critical issues. * * Provide clear, concise hand-offs to Tier 2/SRE/engineering teams. Communication * * Send real-time outage notifications, progress… more
- NuAxis Innovations (Washington, DC)
- **Senior Technical Lead - Tier 1 ** Location **Washington, DC** \# of openings ** 1 ** Salary Range (Min-Max) **00** **We are a federal IT company on a ... our team NOW! We are currently seeking a talented and motivated **Senior Technical Lead - Tier 1 ** for a Full-Time position. **Overview:** The Senior … more
- Robert Half Technology (Nashville, TN)
- …where on-site support is not required. Requirements Qualifications: + Prior experience in a Tier 1 helpdesk or technical support role is beneficial but ... Description Robert Half is seeking a Contract Tier 1 Helpdesk Analyst to join...be the first point of contact for end-users seeking technical assistance, providing essential support and ensuring a seamless… more
- TekSynap (St. Louis, MO)
- …Technology Enterprise III (SITE III).TheTier 2 Help Desk System Administrator provides Tier 1 and 2 technical software,hardwareand network problem ... users through step-by-step solutions or may provideexpertiseto solve first and second tier technical support issues for end-users of the organization's products… more
- Quality Technology Services, LLC (Suwanee, GA)
- …**Responsibilities:** + Answer phones and respond to customer/employee requests + Provide tier 1 technical support to troubleshoot customer/employee issues ... The Operations Service Center Network Analyst ( Technical Customer Service Rep or TCSR) will be...PM, days vary + Second Shift: 4 PM - 1 AM, days vary + Third Shift: Midnight -… more
- Actalent (Oconomowoc, WI)
- …to support customer satisfaction. + Utilize problem-solving skills and make decisions for Tier 1 Technical Service Representatives on product concerns ... Job Title: Technical Service RepresentativeJob Description This position involves providing...Electrical knowledge. + Ability to read, analyze, and interpret technical procedures and business correspondence. + Proficiency in MS… more
- Galileo Financial Technologies, LLC (Salt Lake County, UT)
- …and why we work here at https://www.galileo-ft.com/working-at-galileo . The role As a Client Technical Support Tier 1 Support Specialist you will provide B2B ... goal of contributing to operational success What you'll need: + 1 -2 years general customer service experience + Financial-services-specific customer service… more
- Amentum (Hanover, MD)
- …either resolve or escalate to the appropriate team. + Act as an escalation point to Tier 1 technical staff. + Create, Modify, Disable and troubleshoot Active ... across the Company and Customers. **Responsibilities:** + Provide first in line technical support to internal and external personnel using computer systems on highly… more
- Insight Global (Davidson, NC)
- …. Skills and Requirements Minimum of 1 -2 years experience in a tier 1 technical support position providing break/fix and desktop support ... Desk to ensure the team is ready to offer second and third level technical support. * Consults with MSC departments, associates, and business partners to ensure… more
- Robert Half Technology (Portland, OR)
- …+ Proficiency in VB.NET, especially in scripting and automation. + Proven experience providing Tier 1 technical support to end users. + Strong ... Support & Automation Specialist with a strong foundation in Tier 1 IT support and hands-on proficiency...Portland, Oregon Key Responsibilities: + Provide Tier 1 IT support and respond to technical … more
- Trace Systems Inc (Shaw AFB, SC)
- …for more complex end-user client/server database issues,which cannot be resolved by the Tier 1 technical support staff; Plan, analyze, design, develop, ... "glue-ware" to support operational client applications and security patches; Provide Tier 2 technical support; Install, configure, operate, manage, troubleshoot,… more
- Black Bear Technology Solutions, LLC (Aberdeen Proving Ground, MD)
- …Proving Grounds Position Overview: The Service Desk Technician - Intermediate provides Tier 1 and Tier 2 technical support to end users. This role ... issues efficiently while escalating complex cases as needed. Key Responsibilities: + Deliver Tier 1 & 2 technical support to end users for PCs, servers,… more
- Robert Half Technology (Broomfield, CO)
- …while contributing to a collaborative and dynamic work environment. Responsibilities: * Deliver Tier 1 technical support to approximately 100 users, ... quality. Requirements * Minimum of 1 year of experience in a Tier 1 technical support role. * Proficiency in troubleshooting Windows 11 and Microsoft… more
- Globus Medical, Inc. (Audubon, PA)
- …written and verbal communication skills + **Problem-Solving** : Ability to set priorities, solve tier 1 technical issues, and escalate when needed + ... to support the location. **Essential Functions** **:** + Provide tier II technical support, diagnosing and resolving issues for computers, mobile devices,… more
- Belcan (Cincinnati, OH)
- …for providing quality customer service and strong communication skills. This role will provide Tier 1 technical assistance and support for incoming queries ... assistance via phone, e-mail, or in person. - Diagnose, research and resolve tier 1 technical hardware and software issues. - Effectively advise and assist… more
- Trace Systems Inc (Shaw AFB, SC)
- …AFB, SC. The job responsibilities include, but are not limited to: Provide Tier 1 technical support (performing initial trouble ticket/call prioritization, ... resolution of basic client hardware and software issues); Provide Tier 1 hands-on support to users on...requirements, US Citizenship is required. DoDM 8140 Information Assurance Technical (IAT) Level 2 or higher. GENERAL EXPERIENCE: Responding… more
- Trace Systems Inc (Shaw AFB, SC)
- …and resolution for more complex network, client and end-user connectivity issues escalated by Tier 1 technical support staff); Add and remove client devices ... and securing COMSEC material IAW AFMAN 17-1302-O, Communications Security Operations. Provide Tier 2 technical support (diagnosis, analysis and troubleshooting… more
- TEKsystems (Akron, OH)
- …and security best practices Responsibilities * The IT Specialist is responsible for providing tier 1 technical support to their corporate users * This ... science, information technology, or a related field preferred * 1 + years of experience in a technical support role or internship * Strong knowledge of computer… more
