- TekSynap (Arlington, VA)
- …in related field + Clearance: Must possess a Top Secret/SCI clearance **Overview** We are seeking a Tier 2 Helpdesk Lead CAB Manager for Tech Control to ... the highest levels of management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. + Must have… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …environment. Competitive Range Solutions requires the expertise of a talented and experienced Tier II Helpdesk Lead /Central Area Business (CAB) Manager for ... effective integration with a government multi-contractor team. The skilled Tier II Helpdesk Lead /Central Area...management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk … more
- CGI Technologies and Solutions, Inc. (Lebanon, VA)
- ** Tier 1 Helpdesk Lead ...implement process improvements. * Communicate effectively with the Momentum Tier 2 team, ensuring smooth handoffs of ... issues from Tier 1 to Tier 2 . * Act as a member...from Tier 1 to Tier 2 . * Act as a member of the ...Desk, providing end-user support. * Anticipated split between the helpdesk lead role and providing end-user support… more
- System One (Alexandria, VA)
- …between Watchstanders and the NOC Manager and/or level 3 technical staff. + Provide Tier 2 application software support such as IBM Maximo. QUALIFICATIONS: + A ... Helpdesk Support Specialist (Server) Secret Clearance Required Location:...software support if highly desirable. Experience with IBM Maximo Tier 2 support is a plus. +… more
- Kansas Judicial Branch (Topeka, KS)
- …Support Center (TSC) that includes the central IT help desk, Senior IT Support Team ( Tier 2 IT Support) and Courtroom Support Team. The manager will ensure ... A core function of this role is managing a helpdesk ticketing system to ensure swift issue resolution, proactive...execution and post-implementation review. Leadership & Team Development + Lead , mentor, and develop IT support staff, fostering a… more
- Serco (Norfolk, VA)
- …effectively interact with customers, including technical personnel from internal and external stakeholders. + Tier 1 and 2 Helpdesk Experience. + Ability to ... day-to-day operations for a 24/7 basis NOSC watch-standing and Tier Level 1 Helpdesk functions. The NOSC... security incidents to Cybersecurity Branch Network Defense (CND) lead . + Provide help desk support for all JS… more
- M. C. Dean (Annapolis Junction, MD)
- …position provides Tier 1 helpdesk support and support to Tier 2 (Escalation) problem identification, diagnosis and resolution of problems and supports ... for the better. We are seeking a **System Administrator 2 ** to join our **Security and Electronic Systems (SES)**...of agility, expertise, and trust. + An opportunity to lead and build a business with the support of… more
- Insight Global (Kansas City, MO)
- …across the firm. Support Oversight & Escalations * Oversee Tier 1& 2 IT support functions, including helpdesk , local support, and video conferencing. ... operations: ticket intake, triage, metrics, and first-contact resolution. * Tier 2 escalation handling: troubleshooting, coordination w/ engineering, and… more
- Competitive Range Solutions, LLC (Arlington, VA)
- …with the highest level of management. + Must have knowledge of operating and maintaining Tier 2 Tech Control Helpdesk . + Ability to provide technical ... of a talented and experienced Primary Technical Control Facility Lead to assist in directing and managing the program's...and ensure compliance with security standards. + Oversee 24x7x365 Tier I and II maintenance support on all TCF… more
- TekSynap (Arlington, VA)
- …with the highest levels of management. + Must have knowledge in operating and maintaining Tier 2 Tech Control Helpdesk functions and DISAC 310-175-9. + ... a Top Secret/SCI clearance **Overview** We are seeking a Primary Technical Control Facility Lead to join our team supporting DISA JSP ETM in Arlington, VA. TekSynap… more
- ReSource Pro (Dallas, TX)
- …will provide additional and advanced support on all helpdesk issues and will serve as Tier 2 , escalated support for issues that cannot be handled by Tier ... tasks, and other activities currently being performed by the helpdesk , server, and network teams offshore + Support and...related to the Technology department goals and initiatives + Lead short-term and Tier 2 … more
- TEKsystems (Chandler, AZ)
- …clients and team members. S/he must also be able to provide top tier /white-glove service for C-Level executives and VIPs. Responsibilities: 1. Assist in planning, ... schedule for the enterprise, working with Project Manager and EUS leadership. 2 . Coordinate, diagnose and troubleshoot incoming issues related to Win 11 migration.… more
- Arena Technical Resources, LLC (Rockville, MD)
- …experienced and technically proficient Senior IT Infrastructure & Systems Engineer to lead the management and maintenance of our company's IT infrastructure. This ... - Ensure secure and reliable connectivity across all systems. Helpdesk Oversight - Serve as the primary liaison and...tickets to ensure timely and effective resolution. - Provide Tier 3 support for complex or unresolved issues escalated… more
- Chenega Corporation (Albuquerque, NM)
- …practices for Data Centers. + Perform Help Desk activities such as answering helpdesk phones/email/fax after-hours from the regular scheduled helpdesk support. + ... + Associate's degree or combination of education and experience. + 2 + years of related technical experience in supporting Information Technology environment… more
- Alaant (Glens Falls, NY)
- …are seeking an individual to lead and manage a team for their Tier 1 and Tier 2 helpdesk . Great benefits and work/life balance!** **Hours and ... handle user account administration in Active Directory. + **Team Leadership** **:** + Lead and mentor the IT support team, ensuring needed resources are available,… more
- Epsilon, Inc (Quantico, VA)
- …needs. + Support high level events to include venue rehearsals and coordination. Provide tier 3 support for all AV/VTC systems in the MCU environment. + Code, ... switching devices, VTC, camera, audio and video. + Provide tier 3 support for auditorium production equipment such as...the MCU network. + Coordinate with the IA Task Lead to incorporate required IA controls into network and… more
- Walmart (Bentonville, AR)
- …Help support location leadership for the AEDT organization and set bast practices for IT helpdesk . + Lead a team of senior engineering leaders and architects to ... toward common goals. + Demonstrated success in hiring, mentoring, and growing top- tier engineering talent creating high-performance, high-impact teams. + BS or MS… more
- TEKsystems (Flint, MI)
- …that do not have access to the website. This call center serves as the tier 1 helpdesk for the new MIBridges Portal. They answer questions about navigating ... department and documents the call in the appropriate systems. 2 . Educates beneficiaries on managed care or other DCH...of concern and/or problems to the attention of the Lead Client Service Representative, Supervisor, or Call Center Manager.… more