- Amazon (Seattle, WA)
- …seeking a dynamic, organized, and experienced Sr. Program Manager to manage our Voice of Customer Mechanism. You collaborate with business and technical teams ... and concisely to both business and technical audiences. As a Voice of Customer (VoC) Sr. Program Manager overseeing the VoC mechanism design, implementation,… more
- Merck & Co. (Rahway, NJ)
- …and/or participate in critical non-pipeline activities. - Participate in Interactive Voice Response (IVR) System d evelopment and User Acceptance Testing (UAT) ... strong knowledge of the principles of project management and clinical customer relationship management. - Technical Proficiency: familiarity with supply chain… more
- Nexthink (Salt Lake City, UT)
- …leadership on the customer journey focused on required outcomes. Act as the voice of the customer and provide feedback to Nexthink Product Management, R&D, ... Job Description This role is to support growth and customer retention in North America and will be responsible...process, and technology by driving adoption throughout the entire customer lifecycle. Key Pillars to the Customer … more
- Revenue Analytics (Atlanta, GA)
- … issues, and fostering strong client relationships. Additionally, you will serve as the voice of the customer , providing valuable feedback to our Product and ... and success initiatives for your assigned accounts. *Act as the voice of the customer by gathering and synthesizing feedback to inform product improvements and… more
- Lilt (Indianapolis, IN)
- …engagement metrics, proactively addressing any issues or concerns and driving initiatives to improve customer satisfaction and retention Act as the voice of the ... Intel Capital , Sequoia Capital , and Redpoint . The Customer Success Team at LILT The Customer Success team at LILT is dedicated to ensuring the success… more
- Heidi Health (New York, NY)
- …product engagement. Customer advocacy: Build executive-level relationships and become the voice of the customer internally, advocating for their needs and ... supercharge our ambitious growth, and we need multiple exceptional Customer Success Managers to help us get there. What...help us get there. What you'll do: As a Customer Success Manager at Heidi, you'll own the end… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …group creates and delivers human-centered experiences, where innovation meets customer -centricity, driving the ultimate experience for our patients. Our focus ... our strategies are rooted in a deep understanding of customer needs and behaviors. Our 'test and learn' mindset...Decision Support o Provide one unified NNI and global voice and point of voice to leadership… more
- Halo Industries, Inc. (Santa Clara, CA)
- …expanding our team to accelerate our journey towards volume manufacturing and strategic customer partnerships. Roles and Responsibilities: Be the voice of the ... clear communication and managing expectations with customers and internal stakeholders. Ensure customer needs are met effectively and they have a positive experience… more
- Wendy's (Kuna, ID)
- … experience and coaching crew members based on findings. Running and analyzing Voice of the Customer reports to diagnose Speed and Friendliness opportunities. ... with crew members to improve performance and celebrate wins. Navigating the Voice of the Customer dashboard and checking, resolving and closing the loop on … more
- Credit Genie (Plymouth Meeting, PA)
- …with Product, Engineering, Design, Data Science, Compliance, and Marketing to ensure the customer voice is represented in strategic decisions. Lead Voice ... Customer Experience & Journey Ownership Own the end-to-end customer operations function-including voice , chat, and email-designing and implementing… more
- Pizza Hut (Philadelphia, PA)
- …hours are available. Responsibilities: Answer the telephone with a smile in your voice Take customer menu order, explain special offers, suggestive sell ... Customer Service Representatives 4501 CASTOR AVE, Philadelphia, PA...Requirements: Enthusiasm and a willingness to learn Commitment to customer satisfaction Team Player Strong work ethic Friendly when… more
- BuildOps (Los Angeles, CA)
- …Collaborate with our support team to submit support tickets and provide guidance to resolve customer escalations swiftly. Be the voice of our customer for ... environments. Could you be our next hire? As our Customer Success Manager, you will join a well-funded, fast-growing...be responsible for executing success plans that focus on customer retention and expansion via improving product adoption and… more
- Pizza Hut (Liberty, MO)
- …hours are available. Responsibilities: *Answer the telephone with a smile in your voice *Take customer menu order, explain special offers, suggestive sell ... as needed Requirements: *Enthusiasm and a willingness to learn *Commitment to customer satisfaction *Team Player *Strong work ethic *Friendly when interacting with… more
- Pizza Hut (Cincinnati, OH)
- …hours are available. Responsibilities: *Answer the telephone with a smile in your voice *Take customer menu order, explain special offers, suggestive sell ... as needed Requirements: *Enthusiasm and a willingness to learn *Commitment to customer satisfaction *Team Player *Strong work ethic *Friendly when interacting with… more
- Pizza Hut (Gardner, KS)
- …hours are available. Responsibilities: Answer the telephone with a smile in your voice Take customer menu order, explain special offers, suggestive sell ... Customer Service Representatives Gather round the good stuff...Requirements: Enthusiasm and a willingness to learn Commitment to customer satisfaction Team Player Strong work ethic Friendly when… more
- Merck & Co. (Rahway, NJ)
- …sites, drug product partners, and Technical Product Leaders, regulatory and quality.Provide Voice of Manufacturing input to early development teams to ensure needs ... by integrating inputs and perspectives from various sources to meet customer and stakeholder needs.Build strategic partnerships with manufacturing sites and partner… more
- Amazon (Bellevue, WA)
- …*Develop and manage mechanisms that ensure high quality at speed and scale. *Represent the voice of customer through external and internal research and map to ... passionate about building bar-raising experiences that will personalize Generative AI into customer 's daily lives? Do you thrive in tackling innovative new problem… more
- Plaskolite (Columbus, OH)
- …feedback (surveys, etc.), net promoter scores, order metrics, CRM, and other voice -of- customer techniques to identify areas for enhancement, shorten response ... JOB TITLE: Director Of Customer Experience DEPARTMENT: Sales REPORTS TO: Chief Commercial...HOURS: Full-time, Variable ABOUT THE POSITION: The Director of Customer Experience is a newly created position on the… more
- Enterpret (New York, NY)
- …companies like Notion, Canva, Strava, Hinge, Nextdoor, Vimeo , and more to redefine the Voice of Customer (VoC) category. Read more about our team, core values, ... our category, and propel our global presence as the undisputed leader in Voice -of-the- Customer intelligence. Reporting directly to our CEO, Varun Sharma, you'll… more
- Thoughtful (Austin, TX)
- …Thoughtful's solutions as pivotal to their operation, acting as the feedback loop and voice of the customer to Product and Engineering teams. Drive Revenue: ... equity, or high-growth SaaS environments. Experience managing a distinguished customer portfolio, serving as the voice of...a distinguished customer portfolio, serving as the voice of the customer , and uncovering expansion… more
