- Hackensack Meridian Health (Edison, NJ)
- …to transform healthcare and serve as a leader of positive change. As a **Workforce Management ( WFM ) Real Time Analyst ** , you will utilize workforce ... within the Patient Access Center (PAC) environment. Responsible for real time monitoring of service levels and...in a Workforce Management role as a RTA or Analyst . + Proven experience with CISCO Calabrio / UCIC… more
- UGI Corporation (Rocklin, CA)
- WFM Real Time Specialist Location: Rocklin, CA, US, 95765 Workplace Environment: Hybrid Company: AmeriGas Propane, Inc. Requisition Number: 26557 When you ... the United States. Applications for this position will be accepted until . Posting WFM Real Time Specialist Location:Rocklin, CA; Charlotte, NC or Cleveland,… more
- Teleperformance USA (Warren, MI)
- …ensure adherence to schedule and compliance with** **in** **established parameters during real time situations. This will require constant communication with ... database and analytical skills required, skilled in internet query, and experience in real time monitoring** + **Ability to quickly learn and use various… more
- Teleperformance USA (Warren, MI)
- …ensure adherence to schedule and compliance with** **in** **established parameters during real time situations. This will require constant communication with ... internet and other online data repository systems for specific data, experience in real time monitoring and workforce call center tools** + **Needs to be an… more
- AssistRx (Overland Park, KS)
- … serves customers by identifying, analyzing, and developing enhancements in real time visibility, reporting, productivity, efficiency, internal team ... algorithms existing within the solution), creation of leadership dashboards, reports and real - time call activity. + Subject Matter Expert of workforce management… more
- Mount Sinai Health System (New York, NY)
- **Job Description** The Workforce Analyst will analyze historical and real time data to understand trends to determine demand needed and schedule teams ... people are in the right place at the right time . Workforce Analyst will also identify gaps...of Data Analysis + Knowledge of Access Center software; WFM (Genesys and/or Verint) preferred + Skilled in dashboard/report… more
- Interstate Waste Services, Inc. (Teaneck, NJ)
- …using reporting platforms to distill and communicate business insights. + Support real - time service level performance, adjusting resources to meet objectives, ... + Manage and route contact volume using ACD systems, ensuring alignment with workforce management ( WFM ) tools. + Extract targeted datasets from multiple databases… more
- Chewy (Plantation, FL)
- …in tandem with other peers and partners. **What You'll Do:** + Analyzes and coordinates real time daily WFM activities and response to events/incidents such ... **Our Opportunity:** Chewy is looking for a **Telehealth Operations Analyst II** to join our Healthcare Team full- time ! You will be responsible for analyzing and… more
- Camping World (Greenville, NC)
- …Planning for assigned departments + Manage and ensure delivery of the executions of real time plans, ensuring the onsite, remote and cross-functional team(s) is ... **Job Summary:** The Workforce Management Analyst is a key member of the Workforce...the business + Drive process improvement requirements and ad-hoc WFM projects + Create optimized plans for cross-functional teams… more
- Disabled Veteran Solutions (Erie, PA)
- 2323 W 38th St, Erie, PA 16506, USA | Salary | Full Time Job Title: Workforce Management Analyst - Call Center Support Location: Erie, PA Job Type: Full- Time ... agent schedules to ensure coverage across all shifts and channels. + Monitor real - time adherence and intraday performance, making adjustments as needed. +… more
- AbbVie (North Chicago, IL)
- …forecasted call volumes and available staffing. + Creates, maintains, and distributes real - time , historical, and custom reports on a daily/weekly/monthly basis. ... center. + Oversees contact center agent profiles in the WFM database to ensure optimum productivity and operational results...faith it will pay for this role at the time ofthis posting based on the job grade for… more
- Mastercard (O'Fallon, MO)
- …of appropriate WFM tools by the team. * Responsible for Coaching and Training of the Real Time Analyst team * Responsible for Scheduling the Real ... and the entry and maintenance of schedule exception activity in the WFM platform. * Ensures Real time and Historical Performance accuracy of the supported… more
- Duquesne Light Company (Pittsburgh, PA)
- …Workforce Through Automation:** Identify opportunities to automate scheduling, forecasting, and real - time adherence using advanced WFM features and ... Time Performance Oversight:** Monitor agent adherence and contact center performance in real time , making adjustments to maintain service levels. + **Channel… more