- Amazon (Seattle, WA)
- …with Large Language Models (LLMs) to revolutionize how customers interact with Amazon Customer service . You will work directly with our science team to ... the organization. The mission of the CET team within Customer Service is to create earth's best...Influence senior leaders across Amazon and communicate Amazon AI's vision, strategy, goals, status, and customer… more
- Amazon (Seattle, WA)
- …developing and implementing advanced threat detection mechanisms that safeguard Amazon 's customer service operations. You'll work at the intersection of ... on the Threat Discovery and Detection (TD2) team within Customer Service Security, you'll be instrumental in...Service Security organization. Our mission is to protect Amazon customer data and ensure operational integrity… more
- Amazon (Santa Clara, CA)
- …deploy LLM-based Conversational AI systems to enhance Amazon 's customer service experience and effectiveness. We work on innovative solutions that help ... engineers, and product managers, to integrate LLM-based solutions into Amazon 's customer service platforms. -...by location, the number of regularly scheduled hours you work , length of employment, and job status such as… more
- Amazon (Seattle, WA)
- …from vast amounts of data, driving business impact and transforming Amazon 's customer service experience. You will work closely with senior leaders ... - Design and develop robust, semantically rich, and extensible data models for Amazon Customer Service , enabling seamless machine ingestion and inference.… more
- Amazon (Arlington, VA)
- …team of human resources professionals who collectively support the Worldwide Amazon Customer Service organization. Here, you'll work with global leaders ... as part of the HRP centralization effort About the team When you join the Customer Service People eXperience and Technology (CS PXT) team, you'll be part of an… more
- Amazon (Seattle, WA)
- …deploy LLM-based Conversational AI systems to enhance Amazon 's customer service experience and effectiveness. We work on innovative solutions that help ... Processing (NLP) within the Customer Engagement Technology, Self- Service , and Automation team will work on...engineers, and product managers, to integrate LLM-based solutions into Amazon 's customer service platforms. -… more
- Amazon (Seattle, WA)
- …is an essential part of that mission. Amazon CS is one of the largest customer service organizations in the world. Our tens of thousands of Customer ... Product & Technology organization powers CS by developing elegant Customer and Customer Service Associate...work on features that directly impact millions of Amazon customers, have the opportunity to provide direction to… more
- Amazon (Arlington, VA)
- …We are seeking a leader to join our Global Outsourcing (GO) team within Amazon 's Customer Service (CS) organization. As a Vendor Operations Manager ... programs with external BPO partners and collaborate with internal Amazon teams to enhance the customer experience....contract negotiation - 7+ years of relevant experience in customer service operations required ( service … more
- Amazon (Seattle, WA)
- Description Amazon Customer Service (CS) is a large and global organization, obsessed with taking care of our customers and delivering reliably fast, ... time. We are seeking an experienced Principal Product Manager-Technical to transform how Amazon delivers world-class customer service experiences for orders… more
- Amazon (Seattle, WA)
- …then we're looking for you! Amazon 's World-Wide Defect Elimination (WWDE) team within Amazon Customer Service (CS) is looking for an experienced and ... customers to return items or not return to Amazon . Andon Cord empowers our front-line customer service agents to pull a product off the Amazon website if… more
- Amazon (Seattle, WA)
- …Time Off (PTO) 4. 401(k) Plan About the team WWDE is an organization within Amazon Customer Service (CS) that innovates with technology to remove friction ... Service Worldwide Defect Elimination (WWDE) organization provides excellent customer experiences for Amazon by remediating issues in real-time, reducing… more
- Amazon (Seattle, WA)
- Description Are you excited by the idea of being part of the world's #1 Amazon Customer Service (CS) team? Do you want to innovate using engineering, massive ... easily, and in their preferred way of interacting with Amazon . Customer Service Technology systems...for other verticals to build within our framework. Our work scales to support service in 52… more
- Amazon (Jessup, MD)
- …success of Amazon Web Services (AWS) as a leading technology platform? AWS Customer Service provides global support to a wide range of commercial and ... AWS services such as Amazon EC2 and Amazon S3. As an AWS Customer Success...A+ or Network+ or Security- 1+ year experience in Customer Service and/or Account Management working with… more
- Amazon (Austin, TX)
- …of Amazon 's products using Artificial Intelligence? Then we're looking for you! The Amazon Customer Service (CS) Knowledge team is seeking an experienced ... interactions. As the Tech Product Owner, you will work closely with engineering, UX, data science, and operations...short- and long-term goals. - Ensure seamless integration with Amazon 's Customer Service ecosystem. -… more
- Amazon (Seattle, WA)
- Description The Shipping & Delivery Support (SDS) Tech team within the Amazon Customer Service org is looking for a motivated individual with strong ... develop, and deploy reliable distributed solutions that operate at Amazon scale. You will work with a...member develop into a better-rounded contributor. As Earth's most Customer Centric Company, Amazon 's CS organization builds… more
- Amazon (Arlington, VA)
- …candidate that is interested in building an innovative service that leverages Amazon Global Customer Service 's (CS) capability and technology platforms ... business line customers. These customers include Cross border shopping, Customer Service by Amazon for...global sites. This candidate will lead the program management, work with account managers, product managers, multiple technical teams,… more
- Amazon (Seattle, WA)
- …to return items or not return to Amazon . Andon Cord empowers our front-line customer service associates to pull a product off the Amazon website if ... biggest advantage. Amazon uses the Andon Cord as a core customer obsession mechanism. We seek to identify and eliminate unsatisfactory purchasing experiences… more
- Amazon (Seattle, WA)
- Description The Worldwide Defect Elimination (WWDE) Team within Amazon Customer Service is seeking a highly skilled economist to estimate the customer ... Service action. Your analysis will assist teams across Amazon to prioritize defect elimination efforts and optimize how...findings to users via systems and dashboards that guide Customer Service planning and policies. Key job… more
- Amazon (Seattle, WA)
- …to: * Consumer Technology: Build new generation features and products for amazon .com, constantly improving the Customer and Seller experience for billions ... build the future as a Software Development Engineer at Amazon , where you will be inspired working along best-in-class...on the ever-evolving needs of our customers, and your work will impact millions of people around the world.… more
- Amazon (Seattle, WA)
- Description The Amazon Customer Service (CS) Worldwide Defect Elimination (WWDE) organization drives Amazon by providing excellent customer ... Amazon groups that allow us to rapidly remediate customer issues in real-time and post contact identify defects...making strategic product decisions grounded in data. You will work closely with business teams, leaders, engineering teams, and… more