- Mass Markets (Dallas, TX)
- POSITION OVERVIEW BANK CUSTOMER SERVICE AGENT SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS We are looking for Customer Service Representatives ... RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service for bank customers. This role requires you to interact… more
- Columbia Bank (Denver, CO)
- …and services offered by bank . Advanced knowledge in specialtyarea. + Excellent customer service skills and ability to work effectively with the public. The ... **About the Role:** The Customer Care Agent I answers questions...face of the company at the frontlines of the customer service experience. Provides superior customer… more
- Columbia Bank (Irvine, CA)
- …+ High School Diploma, GED, Vocational Training, or equivalent. + 1-3 years of bank customer service experience, and ability to sell banking products ... products and services to existing customers and cross-sells other bank services such as Visa Credit Cards. + May...and services. + Excellent customer service skills and ability to work… more
- First Horizon Bank (Knoxville, TN)
- …with the customer until final resolution is determined + Raises awareness of customer issues that may exceed service level + Update submitters / regulators ... we are on a mission to deliver a seamless customer experience. We are passionate about doing things right...**Job Qualifications:** + 2 to 3 years' experience in bank product service /operations. + BA, BS degree… more
- Mass Markets (Las Cruces, NM)
- …POSITION RESPONSIBILITIES WHAT DOES SOMEONE IN THIS ROLE ACTUALLY DO? This position supports customer service for bank customers. This role requires you to ... of a globally expanding, industry-leading organization. We are actively seeking experienced Customer Service Representatives to support both inbound and outbound… more
- Tompkins Community Bank (Ithaca, NY)
- … demand Qualifications + A minimum of one (1) year banking or related customer service experience + Proficient reading, writing, grammar and mathematics skills; ... calls in a care center with the goal of customer satisfaction, and customer retention. Takes care...managing inbound calls in a timely manner in a multi- bank environment + Receive and process telephone service… more
- NBT Bank (Utica, NY)
- …+ High School Diploma or GED required + Associates Degree preferred + Customer service experience preferred Skills and Abilities: + Strong Communication skills, ... Pay Range: $18.50 - $22.58 The Contact Center Agent I is responsible for researching, troubleshooting, and...information needed to resolve customer inquiries. Provide customer with account, product or service information.… more
- M&T Bank (Buffalo, NY)
- …math skills + Excellent reading skills + Superior communication skills + Superior customer service Skills + Ability to multi-task and re-prioritize as needed, ... and participating banks. **Primary Responsibilities:** + Review work received from customer , lead bank or business line. Use independent judgement to outline and… more
- TD Bank (Mount Laurel, NJ)
- …of Business:** Technology Solutions **Job Description:** Solution Architect to support customer channels architecture, specifically the US Customer Platform. ... and data driven design. * Familiarity with Azure & GCP AI/ML services, LLM, Agent /Agentic architecture, Azure AI Services, Azure AI Foundry, GCP Vertex AI, GCP … more
- BMO Financial Group (Eden Prairie, MN)
- …objectives. Identifies and makes referrals to other business groups. Supports sales and customer service activities to meet strategic customer experience and ... branch customers and prospects within the market. + Resolves customer related issues using knowledge of bank ...Communicates goals, plans, and assignments to achieve financial and customer service goals. + Leads the implementation… more
- US Bank (Minneapolis, MN)
- …achieve their financial goals-no matter what they need. From transaction processing to customer service , to driving innovation and launching new products, we're ... and each other. **Job Description** Product Managers at US Bank are customer obsessed in driving product...payment → fulfillment). * Define and deliver MVPs/pilots for agent driven checkout and payment methods, then scale to… more
- Solvay Bank (Syracuse, NY)
- …Branch Manager - North Syracuse Office Our retail staff has a passion for excellence in customer service and are focused in their goal of doing what is right for ... takes appropriate actions. The ideal candidate will have strong customer service and sales skills, as well...service , education, guidance and respect to all Solvay Bank customers and co-workers. + Thoroughly understands, embraces and… more
- Eastern Bank (Natick, MA)
- …and prospects, guides the sales efforts of the platform team, ensures superior customer service levels, and manages the daily operations. + Responsible for ... customer experience, actively promotes programs that solidify the customer relationship, and manages customer service...makes management decisions that are mutually beneficial to the bank and the customer . Incumbent seeks appropriate… more
- TD Bank (Hillsborough, NJ)
- … resolution or to make appointments to see an expert + Understands and supports the Bank 's customer service strategy + Considers the impact of decisions on ... refer them to the appropriate team member or internal Bank partner, while ensuring a positive customer ...the following: volunteering, education, military experience preferred + Demonstrated Customer Service skills preferred + Ability to… more
- Bank OZK (Alpharetta, GA)
- …with procedures. + Recommends improvements to the policies and procedures that affect customer service . + Maintains good punctuality and attendance to work. + ... + Participates in projects as assigned. + Represents the Bank to the customer in a courteous,...in a fast-paced environment. + Ability to demonstrate effective customer service skills. + Ability to demonstrate… more
- Bank OZK (Alpharetta, GA)
- …quality monitoring programs in our Bank 's call center locations to ensure our customer service aligns with the highest industry standards. Leads a team of ... leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to...insights to both leadership and agents, aiming to boost customer satisfaction and ensure compliance with Bank … more
- M&T Bank (Ellicott City, MD)
- …fraudulent activity. The position builds productive partnerships with appropriate areas of the Bank to ensure customer needs, service issues and employee ... + Exemplify and provide leadership in support of the Bank 's guidelines for delivering and coaching exceptional customer...minimum of 4 years' proven retail sales, call center, customer service and/or telesales experience or in… more
- Fifth Third Bank, NA (Chicago, IL)
- …manage the risk associated with this unique fiduciary role while providing best in class customer service to the disabled adult and/or minor child. + Review and ... . GENERAL FUNCTION + On behalf of Fifth Third Bank as Trustee, Guardian of the Estate, Agent...customer experience. + Actively participate with the Private Bank team to develop, interpret, communicate and facilitate complex… more
- Ballston Spa National Bank (Ballston Spa, NY)
- …other Senior Leaders and lines of business managers to ensure superior omnichannel customer experience for all bank customers. + Manage complex technical and ... bank operations. + Drive innovation and enhance the Bank 's fintech offerings to meet evolving customer ...of others; and the ability to function as an agent for change. + Demonstrated management ability in the… more
- Nelnet (Lincoln, NE)
- …control reviews of affiliate servicing activities. + Conduct call monitoring and evaluate customer service interactions for accuracy and quality. + Assist in ... company committed to enriching lives through the power of service as a student loan servicer, professional services company,...program credit configuration reviews and accuracy of agent and customer -facing materials. + Coordinate reviews… more
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