- NuAxis Innovations (Washington, DC)
- …+ Cisco AnyConnect + Citrix XenDesktop + Junos Pulse + NetScreen VPN + BMC Remedy 7.5 or 8.1 employing Incident Management (IM), Knowledge Repository (KR), ... Service Request (SR), Problem Management (PM), and Service Level (SL) modules **Experience:** At least 2 years of current experience in participating in a desk-side support environment **Does this opportunity sound like a fit for you? If so, join our talent… more
- Xcelerate Solutions (Fort Belvoir, VA)
- …processes and workflows for government agencies. + Experience with an existing CMDB tool: BMC Remedy , Service Now, IT Discovery & Dependency Map, System Center ... Center Configuration Manager (SCCM) + Experience with use and operation of BMC Remedy or Service Now change request and workflow automation. + Experience… more
- Insight Global (Chicago, IL)
- …the Release Manager tool and shepherding releases through the change process using BMC Remedy .Communication with the technical change review boards and adherence ... ability to drive processes across organization. 3. Proficient in JIRA, Confluence and BMC Remedy knowledge 4. Familiar with ITSM Remedy 5. Scrum, Kanban, and… more
- TekSynap (Dahlgren, VA)
- …network-related issues. + Manage and prioritize tickets using help desk tools such as BMC Remedy or ServiceNow, ensuring service levels and response times are ... or DoD Help Desk Operations using an enterprise tool such as BMC Remedy or ServiceNow + **Clearance requirement** : Secret (T3 Investigation) **COMPETENCIES** +… more
- ASM Research, An Accenture Federal Services Company (Ashburn, VA)
- …timelines, supports change activities, and records incidents in to the ITSM platform BMC Remedy . * Create, update and maintain Standard Operating Procedures, ... Manager * 3 years of experience using incident management tools such as BMC Remedy * 3 years of operational experience within a large-scale, complex Manager of… more
- TEKsystems (Charlotte, NC)
- …to advanced experience with Production "record of change" tools such as ITSM BMC Remedy or ServiceNow (Tasks, Configuration Item management, Relationships, etc.) ... for the completion of the above job duties (eg Remedy , Cutover, MS Project, Jira, ReleaseManager Tool) * Identifying...a plus * Jira experience a plus * ITSM Remedy experience a plus Pay and Benefits The pay… more
- Paulo Products (Willoughby, OH)
- …Directory, DNS, DHCP, SSO, MFA, password-less authentication, and Azure AD. + Experienced with BMC Remedy Force or other ticketing systems. + Knowledge of Remote ... Monitoring and Management (RMM) tools such as BMC Client Management and SolarWinds ARM for system oversight, automation, and support. + Experienced in applying ITIL… more
- General Dynamics Information Technology (China Lake, CA)
- …**Public Trust/Other Required:** None **Job Family:** Technical Support Services **Skills:** BMC Remedy Ticketing System,Help Desk Support,IT Service Desk ... and office automation software via telephone, as appropriate. + Experience with Remedy /Help Desk Management Systems. + Progressive experience in the management of a… more
- Trace Systems Inc (Portsmouth, VA)
- …to resolve technical issues. + Operating and managing ticketing systems (eg, ServiceNow, BMC Remedy , Jira) for incident tracking, resolution, and escalation. + ... resets, and user data updates through government provided tools. (eg, UTAM and Remedy ) + Manage permissions, file shares, and account deactivation as part of… more
- The City of Houston (Houston, TX)
- …+ Familiarity with ITSM platforms like: + ServiceNow + Jira Service Desk + Zendesk + BMC Remedy + Remote Support Tools + Knowledge of tools like: + TeamViewer + ... AnyDesk + Remote Desktop Connection (RDP) + Beyond Trust (old Bomgar) + LogMeIn + Microsoft Quick Assist GENERAL INFORMATION SELECTION / SKILLS TESTS REQUIRED The selection process will involve application review and/or interview. Department may administer… more
- 7-Eleven (Irving, TX)
- …around application architecture to cross-functional groups and senior levels. Resolve incidents in BMC Remedy & ServiceNow. Work on Atlassian Jira and create ... issues based on the user experiences. Create and maintain documentation using Atlassian Confluence. REQUIREMENTS: Bachelor's degree or foreign equivalent in Computer Science, Computer Engineering, Information Systems Security or a related field, and 5 years of… more
- CACI International (Sterling, VA)
- …+ TS/SCI with Poly required + Experience with major ITSM platforms (eg, ServiceNow, BMC Remedy ) + ITIL certification in Problem Management + Strong knowledge of ... network technologies and protocols + Experience with quality assurance methodologies and auditing processes + Excellent analytical and problem-solving skills + Strong leadership and team collaboration abilities + Outstanding communication and reporting skills… more
- CACI International (Sterling, VA)
- …workflows and ITSM processes + Experience with major ITSM platforms (eg, ServiceNow, BMC Remedy ) + Knowledge of network technologies and protocols + Experience ... with quality assurance methodologies and auditing processes + Excellent analytical and problem-solving skills + Strong leadership and team collaboration abilities + Outstanding communication and reporting skills + Proficiency in ITSM tools and data analysis… more
- CACI International (Sterling, VA)
- …concepts and technologies + Experience with ITSM tools and platforms (eg, ServiceNow, BMC Remedy ) + Strong analytical and problem-solving skills + Excellent ... attention to detail and ability to manage multiple priorities + Outstanding communication and interpersonal skills + ITIL 4 certification _Desired:_ + Additional quality management certifications (eg, Six Sigma) preferred + Experience in data analysis and… more
- Alaka'ina Foundation Family of Companies (Newport News, VA)
- …such as: JUNOS Space, Cisco Prime, Flying Squirrel, MeerCat-FS, ArcSight EMS, EMS & BMC Remedy , Wireshark, Notepad++, Joint Management Network (JMN) tool set ie ... Putty, Riverbed, Chimera, Microsoft Visio, to manage and monitor the various data and video Networks. + Provide and implement recommendations on system changes and operational procedures needed to increase efficiency. Must be experienced in TLA designs, Common… more
- CACI International (Sterling, VA)
- …best practices + Extensive experience with configuration management tools (eg, ServiceNow, BMC Remedy , Ansible) + Proven track record of successfully ... implementing and improving configuration management processes + Excellent leadership and team management skills + Strong analytical and problem-solving abilities + Outstanding communication and interpersonal skills + Experience with change management and… more
- Three Saints Bay (Washington, DC)
- …(DPAS) as well as the application for Information Technology Service Management (ITSM) ( BMC Remedy ). + Perform independent verification of the Asset Compliance ... Program for DPAS custodial accounts to ensure alignment with higher echelon Asset Compliance Programs. + Review, update and execute quarterly audit checklists and provide a report of all findings and a plan to resolve/mitigate deficiencies. + Analyze and… more
- Capgemini (Atlanta, GA)
- …modules of ServiceNow Platform Familiarity of other Service Management Tools (such as BMC Remedy , Kinetic Data) Experience in Service Request Management and ... Fulfillment, Service Catalogue is a plus Experience in implementation of non-core ServiceNow modules (ie Service Portfolio, Service Offerings, etc.) Experience in implementation of non-ITSM ServiceNow modules (ie HR, Shared Services, Security, etc.) Experience… more
- ASM Research, An Accenture Federal Services Company (San Antonio, TX)
- …Azure, or Google Cloud. + Proficiency in using ITSM tools (eg, ServiceNow, BMC Remedy , Jira Service Management). + Excellent analytical and problem-solving ... skills. + Strong communication and interpersonal skills. + Ability to work collaboratively in a team-oriented environment. **Compensation Ranges** Compensation ranges for ASM Research positions vary depending on multiple factors; including but not limited to,… more
- Three Saints Bay (Washington, DC)
- …to track warehouse assets. + Receive, review, update, and process ITSM work orders, currently BMC Remedy , and attach a signed bill of lading or receipt to the ... ITSM work orders for vendor payment. + Review daily the pending deliveries, notify the government of any shipment overdue and request new estimated delivery date(s) from resource management procurement officers. + Notify the Government of missing equipment or… more
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