- NuAxis Innovations (Washington, DC)
- …**Help Desk Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex work ... and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet...Citrix XenDesktop + Junos Pulse + NetScreen VPN + BMC Remedy 7.5 or 8.1 employing Incident Management (IM),… more
- Carle Health (Normal, IL)
- …management including co-pay collections. Understands computer applications common to the desk areas. Receives all incoming telephone calls. Demonstrates customer ... service excellence in accordance to Carle policy. Adheres to...incoming telephone calls. Understands computer applications common to the desk areas. About Us **Find it here.** Discover the… more
- Ensono (Raleigh, NC)
- …Service Desk or ServiceNOW Configuration Management Database, Inventory asset management, HP Service Desk , BMC for iSeries, Halcyon and Unicenter + CL ... reshape how our world runs. As an expert technology adviser and managed service provider with cross-platform certifications, Ensono empowers our clients to keep up… more
- The City of Houston (Houston, TX)
- …troubleshooting + Ticketing Systems + Familiarity with ITSM platforms like: + ServiceNow + Jira Service Desk + Zendesk + BMC Remedy + Remote Support Tools ... and staff, this position ensures that the operations of the IT Service Desk support Houston Airport System business strategy and priorities at their location… more
- Trace Systems Inc (Portsmouth, VA)
- Job Overview Job Title: IT Service Desk Support- Tier III Location: Portsmouth, VA Job Responsibilities Trace Systems is seeking an IT Service Desk ... email support, and assistance to walk-in customers at the Service Desk . Enter problem reports into the...issues. + Operating and managing ticketing systems (eg, ServiceNow, BMC Remedy, Jira) for incident tracking, resolution, and escalation.… more
- General Dynamics Information Technology (China Lake, CA)
- …Family:** Technical Support Services **Skills:** BMC Remedy Ticketing System,Help Desk Support,IT Service Desk **Certifications:** CompTIA Security+ CE ... management of a technical support team. + Experience developing and providing Service Level Agreements and Help Desk deliverables. + **Required Certifications:**… more
- CACI International (Chantilly, VA)
- …work closely with various IT teams, including infrastructure, applications, security, and service desk , to establish and enforce data governance policies, ... in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air...administration. + Proven experience with CMDB tools (eg, ServiceNow, BMC Helix, Micro Focus Universal CMDB). The program uses… more
- Skookum Contract Services (Colorado Springs, CO)
- …status to customers via phone, email, or in person. + Provide professional and courteous service at the order desk and over the phone. + Support supervisors and ... Program (EAP), and an engaging wellness program + Public Service Loan Forgiveness eligibility for full-time employees Tessera is...Tessera is hiring a Production Control Technician to support BMC at USAFA. You'll manage work orders in Maximo,… more
- Percepta (Dearborn, MI)
- …assistance for escalated customer issues, ensuring timely resolution within defined service -level agreements (SLAs). + Diagnose and resolve complex hardware and ... address potential issues before they affect customers, contributing to improvements in service quality and reliability. + Analyze support trends and recurring issues… more
- ManpowerGroup (Boston, MA)
- …hardware and systems software. + Record, track, and evaluate staff requests using the Service Desk application. + Apply patches and upgrades to host system ... File Server Administration, Barracuda Email Filter Software, and ServiceDesk application BMC Track-It. + Contribute to assigned IT projects as directed.… more
- TekSynap (Washington, DC)
- …assurance surveillance plans, performing inspections during various stages of service delivery, and documenting results using appropriate reports. + Stakeholder ... experience with Incident, Change, or Knowledge Management systems (ie BMC Helix (Remedy) + Strong knowledge of IT help... Helix (Remedy) + Strong knowledge of IT help desk processes, tools, and best practices. + Experience with… more
- NANA Regional Corporation (Aberdeen Proving Ground, MD)
- …Assist in developing, maintaining and updating IT documents for use by help desk personnel to expedite problem resolution. + Provide Wireless Device support to ... devices. + Experience in generating reports using Trouble Ticket automated software. (eg, BMC Track-IT). + Performing backup and restore of software and data on… more
