- General Dynamics Information Technology (Fairfax, VA)
- …and play a meaningful part in improving how agencies operate. The **Navy Enterprise Service Desk (NESD)** program is seeking a mid-level **Remedy / Helix ... None **Job Family:** Software Engineering **Skills:** BMC Helix, BMC Remedy, BMC Remedy IT Service ...Software Engineering **Skills:** BMC Helix, BMC Remedy, BMC Remedy IT Service Management (ITSM),Software Development… more
- General Dynamics Information Technology (Fairfax, VA)
- …you'll do at GDIT will be impactful to the mission of the **Navy Enterprise Service Desk (NESD)** Helix Engineering team. + Work onboarding projects to bring on ... Secret **Public Trust/Other Required:** None **Job Family:** Software Engineering **Skills:** BMC Helix, BMC Remedy IT Service Management (ITSM), BMC … more
- General Dynamics Information Technology (Fairfax, VA)
- …and play a meaningful part in improving how agencies operate. The **Navy Enterprise Service Desk (NESD)** program is seeking a mid-level **Remedy / Helix ... **Public Trust/Other Required:** None **Job Family:** Software Engineering **Skills:** BMC Helix, BMC Remedy,ITSM **Certifications:** Security+ CE - CompTIA… more
- General Dynamics Information Technology (Fairfax, VA)
- …and play a meaningful part in improving how agencies operate. The **Navy Enterprise Service Desk (NESD)** program is seeking an associate level **Remedy / Helix ... **Public Trust/Other Required:** None **Job Family:** Software Engineering **Skills:** BMC Helix, BMC Remedy,Information Technology Infrastructure Library (ITIL)… more
- KeenLogic (Quantico, VA)
- Service Desk Lead Location: Quantico, VA Contract Duration: one year contract starting March 2026 (with potential extension through March 2031) Summary: ... KeenLogic is seeking a Service Desk Lead to join one of...and account services through phone, chat, email, walk-ins, and BMC Remedy. Success depends on maintaining strong first-contact resolution… more
- TekSynap (Washington, DC)
- …of IT systems, networks, and software, with familiarity in common help desk tools and ticketing systems. + Leadership and Communication Skills:Demonstrates strong ... leadership abilities to manage a team of help desk technicians and effectively communicates with end-users, stakeholders, and IT staff. + Customer Service … more
- Trace Systems Inc (Portsmouth, VA)
- Job Overview Job Title: IT Service Desk Support Location: Portsmouth, VA Job Responsibilities Trace Systems is seeking an IT Service Desk Support ... email support, and assistance to walk-in customers at the Service Desk . Enter problem reports into the...issues. + Operating and managing ticketing systems (eg, ServiceNow, BMC Remedy, Jira) for incident tracking, resolution, and escalation.… more
- NuAxis Innovations (Washington, DC)
- …**Help Desk Specialist II** for a Full-Time position. **Job Summary:** The Service Desk Specialist must possess and apply expertise on multiple complex work ... and innovation in determining how to accomplish tasks. The Service Desk Specialist is required to meet...Citrix XenDesktop + Junos Pulse + NetScreen VPN + BMC Remedy 7.5 or 8.1 employing Incident Management (IM),… more
- NuAxis Innovations (Washington, DC)
- …Resource application support experience preferred **Experience:** Two (2) + years of customer service experience. Service desk or call center experience ... **Call Center Analyst - HR Desk ** Location **Washington, DC** \# of openings **2**...effective communication strategies + Enterprise ticketing application experience - BMC Remedy Service Management experience preferred +… more
- Leader Communications Inc. (Portsmouth, VA)
- …but is not limited to the following: + Providing desktop support and service desk operations, including troubleshooting hardware and software issues across ... technical issues. + Operating and managing ticketing systems (eg, ServiceNow, BMC Remedy, Jira) for incident tracking, resolution, and escalation. + Performing… more
- CACI International (Chantilly, VA)
- …work closely with various IT teams, including infrastructure, applications, security, and service desk , to establish and enforce data governance policies, ... in support of the Enterprise Information Technology as a Service (EITaaS) contract with the Department of the Air...administration. + Proven experience with CMDB tools (eg, ServiceNow, BMC Helix, Micro Focus Universal CMDB). The program uses… more
- Percepta (Dearborn, MI)
- …Salesforce). * Experience working with IT incidents and problem management tools, such as JIRA, BMC or Service Now. * Experience in a remote work environment is ... **Description** At Percepta, we bring first-class service across each market we support. As an...preferably in a customer-facing role. * Experience with help desk software, remote support tools, and CRM systems (eg,… more
- Percepta (Dearborn, MI)
- …assistance for escalated customer issues, ensuring timely resolution within defined service -level agreements (SLAs). + Diagnose and resolve complex hardware and ... address potential issues before they affect customers, contributing to improvements in service quality and reliability. + Analyze support trends and recurring issues… more
- KeenLogic (Quantico, VA)
- …project execution across all Network Support Services (NSS) functions - including Service Desk , Integrated Network Support (INS), Enterprise Directory & ... Implement and execute a comprehensive management framework for consistent service delivery, enterprise-wide planning, execution, and reporting. + Staffing &… more
- Leidos (Fort Belvoir, VA)
- …+ Provide application support to various DTRA offices as designated in Service Level Agreements (SLA) with those offices. + Creating incident tickets, reports ... ( BMC Smart Reporting), tasks, and work orders. **Additional Responsibilities:**...Technology (IT) Services. + Provide great and prompt customer service to DTRA personnel by assisting them with IT-related… more
- TekSynap (Washington, DC)
- …assurance surveillance plans, performing inspections during various stages of service delivery, and documenting results using appropriate reports. + Stakeholder ... experience with Incident, Change, or Knowledge Management systems (ie BMC Helix (Remedy) + Strong knowledge of IT help... Helix (Remedy) + Strong knowledge of IT help desk processes, tools, and best practices. + Experience with… more
- Baystate Health (Springfield, MA)
- …and babies, equipment/supply/blood bank retrieval, room set up and other ancillary ( desk ) duties. Daily activities are coordinated by the Registered Nurse (RN). The ... Obtains and documents weights/heights, abdominal girths, and head circumference (Pediatric Service ) as per physician/nurse order 100% of the time as indicated… more
- NANA Regional Corporation (Aberdeen Proving Ground, MD)
- …Assist in developing, maintaining and updating IT documents for use by help desk personnel to expedite problem resolution. + Provide Wireless Device support to ... devices. + Experience in generating reports using Trouble Ticket automated software. (eg, BMC Track-IT). + Performing backup and restore of software and data on… more