- Bank OZK (Ozark, AR)
- …practices. + Organizes and plans implementation of strategic initiatives provided by senior call center management . + Resolves complex and/or highly ... Job Purpose & Scope The Call Center Manager is responsible for...job functions, duties, skills, and standards may be added. Management reserves the right to add or change the… more
- Luxury Bath Technologies (Wichita Falls, TX)
- …team and help us continue our growth. What We're Looking For: + 3-5 years of Call Center Management experience + Strong computer and communication skills + ... Join Our Growing Team as a Call Center Manager At Luxury Bath...with a focus on team success + Exceptional time management , organizational, and problem-solving skills + Ability to handle… more
- Bank OZK (Little Rock, AR)
- …issues and improvement opportunities and makes initial recommendations for agent supervisor or call center management review. + Performs quality related ... coaching and feedback discussions with call center staff. + Delivers feedback and/or...attention to detail. + Ability to demonstrate effective time management skills. + Skill in using computer and Microsoft… more
- Insight Global (Richmond, VA)
- …operation. The ideal candidate must be confident, emotionally intelligent, and well versed in call center management with expertise in modern telephony and ... Job Description Our client is seeking a call center manager to support a team of five supervisors. Customer Service Manager, Senior to provide direction and… more
- Atlantic Health System (Morristown, NJ)
- … Center Team is seeking a full-time intern to work alongside our internal call center management team. The interns' responsibilities will include but not ... + Excellent analytical and communication skills to clearly present findings to management team. EEO STATEMENT Atlantic Health System, Inc. is an equal employment… more
- Mass Markets (Savannah, GA)
- …+ Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity + Directs sales forecasting activities and sets ... and development of supervisors and all other operational management associated with day-to-day contact center operations....sales through the actions of others + Understanding of call center tools and technology used to… more
- FirstBank PR (San Juan, PR)
- …values, culture and philosophy. . Bank-Wide products knowledge . Team work orientation . Call Center management knowledge . Client service . Sales skills ... CUSTOMER SERVICE & SALES REPRESENTATIVE FIRSTLINE CALL CENTER FIRSTBANK PR Our Company At FirstBank PR, we strive to be a trusted advisor to our clients and our… more
- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- Position Information Functional TitleQuality Management Specialist ( Call Center ) Recruitment Category TypeStandard Functional CategoryCustomer Service ... Monitors, evaluates and certifies staff on the quality of call handling and other channel/functions based on established standards,...pressure with tact and poise + Knowledge of contact center quality management and training in a… more
- Mass Markets (Las Cruces, NM)
- …enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical ... in the industry. Our team is looking for experienced call center leaders to support commercial and...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Mass Markets (Mesilla, NM)
- …enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical ... industry. Our team is looking for a highly skilled call center customer service manager who can...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Bath Planet (St. Charles, MO)
- …performance targets. What We're Looking For: + Minimum 2 years of experience in a call center , with management experience a big plus. + Outstanding customer ... Assistant Call Center Manager - Join America's...Assistant Call Center Manager - Join America's Fastest-Growing Bath Remodeling...support this exciting growth! We're looking for an Assistant Call Center Manager to join our team… more
- Choctaw Nation of Oklahoma (Durant, OK)
- **Job Purpose or Objective(s):** As the Call Center Manager, you will oversee all phone operators to ensure calls are handled in a professional and courteous ... 1. Ensure effective support, coaching, evaluation, and mentorship of Call Center staff. 2. Supervision to include...to assist in the decision-making process. 7. Audit the call management system to ensure processes are… more
- Ivyhill Technologies LLC (Bethesda, MD)
- …the requirements of the contract. Will provide consultation to the customer on the Call Center and Referral Management care coordination strategies and ... Project Manager (PM) is responsible for leading and overseeing all program components Call Center environment and distributing work and managing and supervising… more
- St. Bernard's Medical Center (Jonesboro, AR)
- …order received at 7:00 PM. When on duty, if you must leave the Call Center , another staff member or management team member must be present to handle incoming ... up to 10 lbs. + JOB SUMMARY + The Call Center staff is responsible for handling...answers menu questions, reports process and quality issues to management , and reports potential patient nutrition concerns to a… more
- Penn Medicine (Philadelphia, PA)
- … experience preferably in health care setting with emphasis in Patient Access / Call Center Management (Required); Relevant experience will be considered in ... 3+ years preferably in health care setting with emphasis in Patient Access / Call Center Management (Preferred) We believe that the best care for our… more
- Mass Markets (Tampa, FL)
- …of Training and Experience + Proven experience in debt collection, call center operations, or financial services management , with a minimum of 4 years ... will be responsible for overseeing and managing the collections operations within the call center environment. Your role involves leading a team of collections… more
- Centene Corporation (Austin, TX)
- …to exceed quality audit goals and successful and timely problem resolution. + Mentor call center leadership towards optimal management practice and skill ... and evaluation of organizational goals and strategies within the call center environment. Manage the daily operations...daily operations of 24 hour, seven days a week call centers. Mentor subordinate site management in… more
- Mass Markets (Tampa, FL)
- …relevant certifications preferred. + Proven experience in debt collection, call center operations, or financial services management , with a minimum of 6-10 ... the industry. We are seeking a dynamic and experienced Call Center Collections Director to join our...services portfolios, including but not limited to Automated Contact Center Solutions (ACCS), customer contact management , IT… more
- Ivyhill Technologies LLC (Bethesda, MD)
- …(IRMAC), the National Capital Regions' premier coordinating authority for appointing and referral management . Call Center Agents will be responsible for ... Ivyhill is currently seeking to hire Call Center Agents to support its...Correct demographic data as needed. + Collaborate with Referral Management Reviewers to ensure proper scheduling of referrals. +… more
- Amazon (Arlington, VA)
- …in a high-volume, high-intensity environment such as a security operations center , call center , or crisis management /emergency response center . * ... bright, and driven people. The Amazon Corporate Security (ACS) Business Assurance Center (BAC) provides accurate, actionable information to the right people at the… more
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