- Mass Markets (Savannah, GA)
- …enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical ... the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for… more
- Mass Markets (Savannah, GA)
- …enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical ... the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for… more
- Philadelphia Gas Works (Philadelphia, PA)
- …Gas Delivery Company in the region. Become part of the PGW Team! **Supverisor, Call Center Operations ** The Customer Affairs Supervisor manages a small ... visiting a Customer Service Center or contacting the Customer Call Center regarding PGW services. The incumbent is responsible for providing guidance and… more
- Centene Corporation (Austin, TX)
- …maintenance and evaluation of organizational goals and strategies within the call center environment. Manage the daily operations of 24 hour, seven days a ... quality audit goals and successful and timely problem resolution. + Mentor call center leadership towards optimal management practice and skill development… more
- Mass Markets (Savannah, GA)
- …of supervisors and all other operational management associated with day-to-day contact center operations . Operations Management is responsible for the ... + Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity + Directs sales forecasting activities and sets… more
- Martin's Point Health Care (WA)
- …will oversee the design, implementation, and continuous improvement of training programs for call center staff, ensuring they are equipped to deliver exceptional ... objectives and operational needs, directly supporting the overall performance of the call center . + Process Improvement: Identifies and implements process… more
- Molina Healthcare (Columbus, OH)
- …their contractual goals for service and compliance. This role will support contact center operations for all LOB's & is comprised of inbound/outbound. Ideal ... underserved. * Directs and coordinates all aspects of Member and Provider Contact Center operations through partnerships with other teams and departments, as… more
- ThermoFisher Scientific (Morrisville, NC)
- …Review and/or Quality Training experience required + Medical Information or Healthcare call center experience preferred In some cases an equivalency, consisting ... of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. **Knowledge, Skills and Abilities:** + Strong leadership skills + Strong attention to… more
- Three Saints Bay (Denver, CO)
- …+ Ensure that proper training be provided pursuant to the requirements of the Call Center operations as outlined in the contract and certified ... all training requests (on or off site) based on needs for effective Call Center operations to include travel costs, accommodations, training fees, and any… more
- Transdev (Englewood, CO)
- …+ Assists client with various projects and requests. + Maintains and improves call center operations through innovation, developing staff, and addressing ... Call Center Project Manager Transdev in...employee issues with professionalism and confidentiality + Works with Operations , Dispatch and Grievance department to address service issues… more
- Citigroup (Irving, TX)
- …complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects ... + Understand the needs of the engineers and technical operations teams who have to build, maintain, and operate...objectives. + Continuously assess development processes, test plans, and operations . + Work with teams to improve concurrent project… more
- Actalent (Durham, NC)
- …This position is onsite, ensuring close collaboration with team members and direct oversight of call center operations . Pay and Benefits The pay range for ... and supervise the daily operations of the patient recruitment call center , including managing staffing, training, and performance evaluation of call … more
- ICF (Orange, CA)
- …strategic planning through data analysis and reporting. . Oversees and improves daily call center operations by monitoring system performance, identifying ... skills. . Skilled in developing and executing strategic plans to optimize call center operations and support organizational goals. . Ability to work… more
- Atlantis Casino Resort Spa (Reno, NV)
- …join Team Atlantis! The Senior Call Center Manager is responsible for Call Center operations , including, but not limited to, Atlantis Casino Resort ... our Forbes and AAA Diamond status. In addition to day-to-day operations , the Senior Call Center Manager will be accountable for onboarding, training,… more
- ABM Industries (Chicago, IL)
- …service to our customers. The ideal candidate will have a strong background in call center operations , excellent communication skills, and a commitment to ... experience, skills, abilities, geographic location, and alignment with market data.** ** Call Center Operations :** + **Respond to all service requests via,… more
- Mass Markets (AL)
- …will have strong leadership skills, excellent problem-solving abilities, and a deep understanding of call center operations . To be considered for this role, ... as AHT, CSAT, and First Call Resolution (FCR). + In-depth knowledge of call center operations , processes, and best practices. + Proficiency in call … more
- Mass Markets (Tampa, FL)
- …Combination of Training and Experience + Proven experience in debt collection, customer service, or call center operations role, with a minimum of 2-3 years ... the daily operations of the collections team within the call center . Your role involves leading a team of collections agents, monitoring performance… more
- Savers | Value Village (El Paso, TX)
- …directing 5-15 Customer Service Representatives supporting the day-to-day operations of call center operations in the areas of outbound, inbound, ... ** Call Center Supervisor** **Candidates** **must be located in El Paso, TX** **Who we are:** As one of the largest for-profit thrift operators in the United… more
- Mass Markets (Tampa, FL)
- …or Equivalent Combination of Training and Experience + Proven experience in debt collection, call center operations , or financial services management, with a ... Manager who will be responsible for overseeing and managing the collections operations within the call center environment. Your role involves leading a team… more
- Republic Finance, LLC (Ponchatoula, LA)
- …Republic Finance is looking to hire a team of Collection Associates at our Call Center Operations department in Ponchatoula, LA! Are you looking ... give you all of the tools that you need to succeed and grow within our Call Center Operations department! As a Collections Associate, you get to go through a… more
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