- Mass Markets (Killeen, TX)
- …enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical ... the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for… more
- Mass Markets (Mesilla, NM)
- …enjoy working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical ... the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible for… more
- AssistRx (Overland Park, KS)
- …responsibilities, emphasizing excellence. Reports to Director, Pharmacy. + Maintains and improves call center operations by monitoring system performance, ... escalated calls, complaints, questions, and queries as necessary + Collaborates with call center management staff to execute programs to facilitate conversion,… more
- Philadelphia Gas Works (Philadelphia, PA)
- …Gas Delivery Company in the region. Become part of the PGW Team! **Supverisor, Call Center Operations ** The Customer Affairs Supervisor manages a small ... visiting a Customer Service Center or contacting the Customer Call Center regarding PGW services. The incumbent is responsible for providing guidance and… more
- Mass Markets (Savannah, GA)
- …of supervisors and all other operational management associated with day-to-day contact center operations . Operations Management is responsible for the ... + Manage metrics, performance criteria, policies and procedures to continuously improve call center productivity + Directs sales forecasting activities and sets… more
- Mass Markets (Garden City, GA)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... partner in the industry. We are seeking an Experienced Operations Supervisor to lead a team of agents in...experience in a supervisory role in a BPO contact center . + Strong leadership, communication, and problem-solving skills. +… more
- Three Saints Bay (Denver, CO)
- …+ Ensure that proper training be provided pursuant to the requirements of the Call Center operations as outlined in the contract and certified ... all training requests (on or off site) based on needs for effective Call Center operations to include travel costs, accommodations, training fees, and any… more
- Transdev (San Jose, CA)
- …asked to make suggestions for system and process improvement using your knowledge of daily Call Center Operations . Transdev is proud to offer: + Competitive ... strategies by evaluating team results and objectives. + Maintains and improves call center operations by monitoring system performance and identifying and… more
- Citigroup (Irving, TX)
- …complex deliverables. Provides advice and counsel related to the technology or operations of the business. Work impacts an entire area, which eventually affects ... + Understand the needs of the engineers and technical operations teams who have to build, maintain, and operate...objectives. + Continuously assess development processes, test plans, and operations . + Work with teams to improve concurrent project… more
- ABM Industries (Chicago, IL)
- …service to our customers. The ideal candidate will have a strong background in call center operations , excellent communication skills, and a commitment to ... achieving high levels of customer satisfaction** ** Call Center Operations :** + **Respond to all service requests via, ticket, phone, email, ping, or other… more
- University of Michigan (Ann Arbor, MI)
- …and motivated Call Center Manager to oversee our Room Service call center operations . This role is essential to ensuring high-quality service ... on your very first day + 2:1 Match on retirement savings **Responsibilities ** Call Center Operations :** + Manage all aspects of Room Service call… more
- Atlantis Casino Resort Spa (Reno, NV)
- …join Team Atlantis! The Senior Call Center Manager is responsible for Call Center operations , including, but not limited to, Atlantis Casino Resort ... our Forbes and AAA Diamond status. In addition to day-to-day operations , the Senior Call Center Manager will be accountable for onboarding, training,… more
- ICF (Orange, CA)
- …strategic planning through data analysis and reporting. . Oversees and improves daily call center operations by monitoring system performance, identifying ... skills. . Skilled in developing and executing strategic plans to optimize call center operations and support organizational goals. . Ability to work… more
- Mass Markets (VA)
- …will have strong leadership skills, excellent problem-solving abilities, and a deep understanding of call center operations . To be considered for this role, ... as AHT, CSAT, and First Call Resolution (FCR). + In-depth knowledge of call center operations , processes, and best practices. + Proficiency in call … more
- Savers | Value Village (El Paso, TX)
- …directing 5-15 Customer Service Representatives supporting the day-to-day operations of call center operations in the areas of outbound, inbound, ... ** Call Center Supervisor** **Candidates** **must be located in El Paso, TX** **Who we are:** As one of the largest for-profit thrift operators in the United… more
- Luxury Bath Technologies (Phoenix, AZ)
- …an experienced Call Center Manager to oversee and elevate our in-house call center operations . We are looking for a hands-on leader who thrives ... delivering an exceptional customer experience. Responsibilities: + Manage daily operations of the call center ...Responsibilities: + Manage daily operations of the call center team, including inbound/outbound appointment setting… more
- Bath Planet (St. Charles, MO)
- … Manager to join our team and play a key role in managing and supporting our call center operations . If you have strong leadership skills, thrive in a ... Assistant Call Center Manager - Join America's...Assistant Call Center Manager - Join America's Fastest-Growing Bath Remodeling...hear from you! What You'll Do: + Assist the Call Center Manager in recruiting, training, and… more
- Alaska Airlines (Seatac, WA)
- …an airline people love, we want to hear from you. **Role Summary** The Director, Call Center Operations & Technology oversees contact routing, contact ... in lieu of this degree. + In-depth experience in contact center and/or operations , technology and workforce planning. + Demonstrated project and change… more
- Camping World (Greenville, NC)
- …of individuals and nurture both to create well rounded employees * Participate in call center operations by taking phone calls or answering e-mails ... The Call Center Trainer is required to...Produce, modify, & present training materials pertaining to all operations of Good Sam Enterprises according to business needs… more
- ICF (Orange, CA)
- …enhancements. . Stay current with industry best practices by tracking trends in call center operations , attending professional development events, reviewing ... skills. . Skilled in developing and executing strategic plans to optimize call center operations and support organizational goals. **Working at ICF** ICF… more
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