- Insmed Incorporated (Phoenix, AZ)
- …to leadership based on quality audits.Operational Oversight Reporting & Analysis:Analyze call center metrics ( call volume, average handle time, customer ... teams. This individual will be responsible for running daily call center operations and workflow management. The...to optimize program efficiency and productivity.Monitor call center activity to ensure alignment to quality … more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …and collaborations with external partners to drive global safety standards. Oversee Patient Safety Call Center Provide oversight for the patient safety call ... find better and more innovative ways to improve their quality of life. We're changing lives for a living....effective case intake and triage. Develop protocols to enhance call center operations and patient safety outcomes.… more
- Novo Nordisk Inc. (Plainsboro, NJ)
- …team of 3-4 individuals to ensure all deliverables are met Interfaces with cost center managers and Lines of Business (LoB) to make recommendation on SAP accesses ... and cost center hierarchy set up Technical accounting and Sarbanes Oxley...what it takes mindset and positive attitude Commitment to Quality - dedicated to providing the highest quality… more
- Three Saints Bay (Martinsburg, WV)
- ** Call Center Quality Manager (4764)** Location **Martinsburg, WV** Job Code **4764** \# of Openings **1** Apply Now ... LLC, and a Federal Government Contractor industry leader, is seeking a ** Call Center Quality Manager.** **POSITION RESPONSIBILITIES:** + Oversees the … more
- New York State Civil Service (Albany, NY)
- NY HELP Yes Agency Temporary and Disability Assistance, Office of Title Call Center Quality Assurance Specialist 1 (NYHELPS) Occupational Category Other ... or coordinating a quality assurance process in a customer call center . This experience must include directing and coordinating discrete projects and… more
- Bank OZK (Little Rock, AR)
- …opportunities and makes initial recommendations for agent supervisor or call center management review. + Performs quality related coaching and feedback ... Job Purpose & Scope Prepares, coordinates, and conducts quality reviews and needs assessments to ensure ...discussions with call center staff. + Delivers feedback and/or training that supports… more
- LA Care Health Plan (Los Angeles, CA)
- …Auditor (QA) II is responsible for monitoring and actively influencing the Customer Solution Call Center team's quality performance, ensuring that the ... Customer Solution Center Quality Auditor II Job Category:...materials delivered to various internal departments and off site Call Center vendor to measure product knowledge.… more
- State of Georgia (Fulton County, GA)
- Quality Rated Family Support Call Center Specialist Georgia - Fulton - Atlanta (https://careers.georgia.gov/jobs/67596/other-jobs-matching/location-only) New ... + Experience working in a customer service call center + Knowledge of DECAL, Quality Rated (QR), and Child Care Services (CCS) policies, procedures, and… more
- Needham Bank (Needham, MA)
- …Learn, and Do the Right Thing) EDUCATION & EXPERIENCE + Must have 2+ years in call center or learning and quality experience + Knowledge of banking preferred ... (Customer Care Center ) and BCC (Business Care Center ) customer experience through the quality program,...quality , customer surveys and real time monitoring of call queues to support the customer and employee experience… more
- HonorHealth (Phoenix, AZ)
- …and procedures. The person in this role will assist in developing, creating and implementing call center quality processes and procedures; as well as making ... at least 2 years of training experience in Healthcare call center or similar environment. The position...quality of the performance of our Customer Navigation Center call center coordinators who… more
- Robert Half Office Team (Burnsville, MN)
- …and supervisors to address escalated issues and ensure customer satisfaction. + Follow established call center protocols, KPIs, and quality standards to meet ... a thriving, fast-paced environment? Robert Half is seeking skilled and motivated Call Center Representatives for an exciting opportunity based in the Twin Cities… more
- Kelly Services (Bothell, WA)
- …Education, Training, Traits:** * 2 years of experience in a role within a call center , preferably in a quality regulated medical device environment, ... are encouraged to send their request to ###@bauschhealth.com or call ### and let us know the nature of...can be directed to the Kelly Human Resource Knowledge Center . Kelly complies with the requirements of California's state… more
- Bausch Health (Bothell, WA)
- …Education, Training, Traits:** * 2 years of experience in a role within a call center , preferably in a quality regulated medical device environment, ... of the application process, they are encouraged to send their request to ###@bauschhealth.com or call ### and let us know the nature of the request and their contact… more
- Bridgestone Americas (Brook Park, OH)
- …**Required** **: High School Diploma with 2 years of financial services** **Preferred** **: Call Center - Call Quality Assurance, Customer Service, Fraud, ... the business needs of the Credit Operation Support Team. Call Quality Assurance Specialist reviews and logs...Referral Payment, Tire and Automotive Services Discounts, On-site Fitness Center and Cafe.** **What we offer** At Bridgestone, what… more
- ThermoFisher Scientific (Morrisville, NC)
- …and/or Quality Training experience required + Medical Information or Healthcare call center experience preferred In some cases an equivalency, consisting of ... Purpose:** Manages the day-to-day responsibilities related to the program training and/or quality functions. Supports the program team, including the quality and… more
- Moses/Weitzman Health System (CT)
- **Job Description Summary:** **Job Description:** Job Description The Call Center Specialist position involves providing consistent, quality customer service ... highest level of customer service with a focus on efficiency and quality . The Call Center Specialist will consistently demonstrate proficient data entry… more
- Moses/Weitzman Health System (CT)
- **Job Description Summary:** **Job Description:** The Call Center Specialist position involves providing consistent, quality customer service to both ... highest level of customer service with a focus on efficiency and quality . The Call Center Specialist will consistently demonstrate proficient data entry… more
- Hartford HealthCare (Bridgeport, CT)
- …Service Call Center , the Customer Service Call Center Operator works to provide quality customer service to the organization's telecommunication ... *your moment*. **Job:** **Customer Service Representative* **Organization:** **St. Vincent's Medical Center * **Title:** *Customer Service Call Center … more
- Transdev (Clackamas, OR)
- …communication skills + Minimum 2 years customer service experience, preferably in a call center , required. + Quality assurance and/or complaint management ... Quality Assurance Specialist - Remote Transdev is hiring...Click Here for CA Employee Privacy Policy. Job Category: Call Center / Dispatch / Reservationist /… more
- State of Georgia (Fulton County, GA)
- …to appropriate division, if needed + Constantly maintain call center guidelines and expectations including quality assurance, attendance, punctuality, and ... Customer Care ( Call Center ) Agent Georgia - Fulton - Atlanta (https://careers.georgia.gov/jobs/67639/other-jobs-matching/location-only) New Hot Administrative &… more
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