- Hackensack Meridian Health (Edison, NJ)
- …to transform healthcare and serve as a leader of positive change. The **Contact Center Quality Assurance Analyst ** will be responsible for coordinating and ... outstanding service is being provided to our patients. The Analyst will be directly responsible for identification of inefficiencies...education and/or experience. + Minimum of 2 years previous call center experience in a customer service… more
- Needham Bank (Needham, MA)
- …Learn, and Do the Right Thing) EDUCATION & EXPERIENCE + Must have 2+ years in call center or learning and quality experience + Knowledge of banking preferred ... (Customer Care Center ) and BCC (Business Care Center ) customer experience through the quality program,...quality , customer surveys and real time monitoring of call queues to support the customer and employee experience… more
- University of Pennsylvania (Philadelphia, PA)
- …health and wellness programs and resources, and much more. Posted Job Title Quality Assurance Analyst (Regulatory) CVPF ( Center for Cellular Immunotherapy) ... variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers...Job Profile Title Research Coordinator Job Description Summary The Quality Assurance Analyst will work within the… more
- Houston Methodist (Katy, TX)
- …below) in lieu of degree **WORK EXPERIENCE** + Five years of experience in a call center operation to include three years in a workforce management analyst ... tools) + Previous blended (voice, email, and chat) Contact Center quality quantification experience preferred + Bilingual...meet established objectives + Ability to work in a call center production environment, or comparable magnitude,… more
- Robert Half (Blue Ash, OH)
- … LOCATION AMERICAS DELIVERY CENTER ADDITIONAL LOCATION(S) JOB DESCRIPTION Americas Delivery Center Analyst - Finance and Accounting Are You Ready to Live ... Center is seeking a Finance and Accounting Experienced Analyst to join our growing team. Embracing Protiviti's vision...Analyst or Pod Lead. + Ensuring timely and quality completion of project deliverables within assigned project phases… more
- Robert Half (OH)
- JOB REQUISITION Americas Delivery Center (Technology) Analyst LOCATION AMERICAS DELIVERY CENTER ADDITIONAL LOCATION(S) JOB DESCRIPTION Are You Ready to Live ... destinations. WHERE WE NEED YOU The Protiviti Americas Delivery Center is seeking a Business Technology Analyst ...Analyst or Pod Lead. + Ensuring timely and quality completion of project deliverables within assigned project phases.… more
- Robert Half (Blue Ash, OH)
- JOB REQUISITION Americas Delivery Center (Finance and Accounting) Senior Analyst LOCATION AMERICAS DELIVERY CENTER ADDITIONAL LOCATION(S) JOB DESCRIPTION + ... Center is seeking a Finance and Accounting Senior Analyst to join our growing team. Embracing Protiviti's vision...status reports, and final reports) and ensuring timely and quality completion of assigned project phases within a defined… more
- Houston Methodist (Houston, TX)
- At Houston Methodist, the Senior (Sr.) Financial Analyst position is responsible for maintaining and performing complex data analysis related to the clinical or ... assigned entity or hospital and/or contractual relationship. The Sr. Financial Analyst is also responsible for independently compiling and reporting information as… more
- University of Miami (Medley, FL)
- …Experience in healthcare preferably with Epic EMR system workflows, healthcare scheduling call center , or capacity management or patient access scheduling, ... has an exciting opportunity for a full-time Sr. Access Analyst to work remotely within the department of UHealth...other team members, Operations or Information Technology to ensure quality delivery of designed workflow. + Proactively meets with… more
- Rush University Medical Center (Chicago, IL)
- **Job Description** Location: Chicago, Illinois Business Unit: Rush Medical Center Hospital: Rush University Medical Center Department: IT Pt Exprnce & Strat ... the circumstances of each case. **Summary:** Are you an experienced Epic Application Analyst looking for an opportunity to make a meaningful impact in healthcare… more
- Georgetown Univerisity (Washington, DC)
- …in the world. Requirements Georgetown University's Lombardi Comprehensive Cancer Center , part of Georgetown University Medical Center ... cure cancers by linking scientific discovery, expert and compassionate patient care, quality education and partnership with the community - guided by the principle… more
- EverBank (Jacksonville, FL)
- … Analyst Bank** The Senior Quality Analyst Banking assesses the quality of the performance of call center associates who deal with existing and ... customers. Under general supervision, this job measures and analyzes call center performance and customer information management...ensure quality customer service and compliance with call center standards and procedures. + Listens… more
- Vanderbilt University Medical Center (Nashville, TN)
- **Discover Vanderbilt University Medical Center ** : Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, ... and research. **Organization:** HealthIT LIS MDI **Job Summary:** The Senior Application Analyst on the Epic Beaker Data Innovations (DI) team will complete Epic… more
- City of New York (New York, NY)
- …City and State agencies, including Mobile Crisis and Crisis Respite. Position Summary: The Quality Analyst will report to the Supervisor of Crisis Services on ... to address deficiencies. - Ongoing monitoring and rating of call center counselor and peer support specialist...application of contact-handling standards across contact types. - Use quality tool to rate contact center staff… more
- Teledyne (Englewood, CO)
- …industrial sensors and instruments, ambient monitoring and software. **Software Support Analyst ** The software production/ call center /training group ... with growth potential. **Essential Duties/Responsibilities** + Works as part of the Call Center through coordination of telephone calls and priorities including… more
- Penn Medicine (Philadelphia, PA)
- …for automated analysis and topic identification in recorded conversations from a call center environment. + Work with large databases/datasets to develop ... + This position will build and maintain the Verint Quality Management system. The Analyst will develop...mining of data sources to inform insights that improve call center performance. Education or Equivalent Experience:… more
- ASM Research, An Accenture Federal Services Company (Columbus, OH)
- …initiatives on a regular basis, as well as through long-term projects. + Provides call quality metrics data to generate and maintain volume forecasts to support ... + Identifies agent communication needs and makes recommendations to Call Center management. **Minimum Qualifications** + US...Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years… more
- Robert Half Technology (Princeton, NJ)
- …Strong auditing skills to maintain quality standards * Experience in a Call Center Customer Service environment * Excellent Customer Service skills for ... Description We are in need of a Quality Assurance Analyst to join our team in the insurance industry located in Central, New Jersey. As a Quality Assurance … more
- Houston Methodist (Houston, TX)
- At Houston Methodist, the Quality Control Indexing Analyst position is responsible for reviewing the quality of scanned patient medical records and loose ... record imaging system to ensure the highest level of quality possible. Other duties include indexing all medical record...+ Business professional Yes + Other (department approved) No **ON- CALL _*Note that employees may be required to be… more
- State of Georgia (Fulton County, GA)
- Quality Assurance Analyst - State Based Exchange Georgia - Fulton - Atlanta (https://careers.georgia.gov/jobs/65178/other-jobs-matching/location-only) ... Sign Up for Job Alerts Under broad supervision, the Quality Assurance Analyst is responsible for collecting,...for collecting, analyzing, and interpreting data related to contact center operations. Analyzes performance metrics such as call… more
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