- New York State Civil Service (Albany, NY)
- NY HELP Yes Agency Temporary and Disability Assistance, Office of Title Call Center Quality Assurance Specialist 1 (NYHELPS) Occupational Category Other ... implementing, planning, monitoring, or coordinating a quality assurance process in a customer call center . This experience must include directing and… more
- Bridgestone Americas (Brook Park, OH)
- …High School Diploma with 2 years of financial services** **Preferred** **: Call Center - Call Quality Assurance , Customer Service, Fraud, Credit ... the business needs of the Credit Operation Support Team. Call Quality Assurance Specialist reviews...Referral Payment, Tire and Automotive Services Discounts, On-site Fitness Center and Cafe.** **What we offer** At Bridgestone, what… more
- Transdev (Clackamas, OR)
- …+ Minimum 2 years customer service experience, preferably in a call center , required. + Quality assurance and/or complaint management experience ... Quality Assurance Specialist - Remote Transdev... Quality Assurance Specialist - Remote Transdev is hiring a...Click Here for CA Employee Privacy Policy. Job Category: Call Center / Dispatch / Reservationist /… more
- Bank OZK (Little Rock, AR)
- …opportunities and makes initial recommendations for agent supervisor or call center management review. + Performs quality related coaching and feedback ... discussions with call center staff. + Delivers feedback and/or training that supports...preferred. + Minimum of one (1) year experience performing quality assurance responsibilities preferred. Job Expectations Job… more
- State of Georgia (Fulton County, GA)
- …Constantly maintain call center guidelines and expectations including quality assurance , attendance, punctuality, and time management + Perform other ... Customer Care ( Call Center ) Agent Georgia - Fulton - Atlanta (https://careers.georgia.gov/jobs/67639/other-jobs-matching/location-only) New Hot Administrative &… more
- City of New York (New York, NY)
- …to the Maintenance Call Center , Section 8/ATAD Call Center or Quality Assurance Unit. Additional Information: 1. NYCHA employees applying ... for transfer, promotional, title or level change opportunities must have served a period of one year at current location and in current title and level (if applicable). 2. NYCHA residents are encouraged to apply. Please read this posting carefully to make… more
- Regions Bank (Hattiesburg, MS)
- …year of call center experience **Preferences** + Previous quality assurance or business-specific customer service experience **Skills and Competencies** ... + Reviews active and/or recorded interactions to assess overall call quality which includes soft skills, accuracy of information and compliance… more
- University of Pennsylvania (Philadelphia, PA)
- …health and wellness programs and resources, and much more. Posted Job Title Quality Assurance Analyst (Regulatory) CVPF ( Center for Cellular Immunotherapy) ... variety of atmospheres, Philadelphia is the perfect place to call home for work and play. The University offers...Job Profile Title Research Coordinator Job Description Summary The Quality Assurance Analyst will work within the… more
- Veterans Affairs, Veterans Health Administration (Bronx, NY)
- …The incumbent will serve as the Coordinator of the Sterile Processing Services (SPS) Quality Assurance and CensiTrac Program at the James J. Peters VA Medical ... Center , Bronx, NY. The employee is at the advanced...the SPS management team and has oversight of all quality assurance /CensiTrac and process improvement initiatives in… more
- HonorHealth (Phoenix, AZ)
- …and procedures. The person in this role will assist in developing, creating and implementing call center quality processes and procedures; as well as making ... Medical Center ). Responsibilities Job Summary The Trainer, Quality Assurance (QA) is responsible for assessing...quality of the performance of our Customer Navigation Center call center coordinators who… more
- UPMC (Pittsburgh, PA)
- …in managed care, healthcare, or related fields. The Associate Vice President (AVP), Quality Assurance & Operational Integrity reports to the Senior Vice ... Assurance ; and audit management, support and facilitation teams. The AVP, Quality Assurance & Operational Integrity evaluates statistical patterns and trends… more
- Texas Tech University Health Sciences Center - El Paso (El Paso, TX)
- **40449BR** **Extended Job Title:** Patient Call Center Representa **Org Level 1:** Texas Tech Unv Hlth Sci Ctr El Paso **Position Description:** Responds ... multi-line phones and various electronic means in a busy call center . Provides a positive first impression...upcoming visits. + Conduct outbound calls as part of quality assurance initiatives to ensure patient satisfaction,… more
- ASM Research, An Accenture Federal Services Company (Columbus, OH)
- …- Public Trust Background Investigation + Bachelor's degree and 5 years of contact center quality assurance experience (additional 4 years of work experience ... everyday issues (eg, locating a plumber or automobile mechanic). Quality Assurance Analysts provide QA support to...assurance program creation or execution. + Experience with call center call monitoring/recording software.… more
- Peak Vista (Colorado Springs, CO)
- Quality Assurance and Performance Supervisor (Internal Applicants Only) Summary Title: Quality Assurance and Performance Supervisor (Internal Applicants ... Rewards + Employee Assistance Program https://www.peakvista.org/resources/benefits-summary Job Summary: The Quality Assurance and Performance Supervisor is responsible… more
- Amazon (Arlington, VA)
- …is to deliver a safe and secure workplace for all Amazonians. The Business Assurance Center (BAC) supports this mission by providing 24/7 global security ... Develop and implement mechanisms to establish and maintain service quality standards including training and exercises, quality ...a high-volume, high-intensity environment such as a security operations center , call center , or crisis… more
- Amazon (Arlington, VA)
- …talented, bright, and driven people. The Amazon Corporate Security (ACS) Business Assurance Center (BAC) provides accurate, actionable information to the right ... of written products and communications, including the editing and quality management of all written products. * Understand and...a high-volume, high-intensity environment such as a security operations center , call center , or crisis… more
- Mass Markets (LA)
- …to join our team. This role is critical in ensuring the highest level of service quality within our call center operations. The ideal candidate will be ... for detail, strong communication skills, and a passion for quality assurance within a BPO environment. To...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Vanguard (Chesterbrook, PA)
- …to delivery of assurance and consulting engagements (eg, methodology, quality assurance ), people (eg, talent management, learning and development), and ... SOX (IAS) department has an exciting opportunity in our Center for Audit Practices and Enablement (CAPE) team. This...join our team as an Internal Audit Methodology & Quality Assurance Specialist. Day to day responsibilities… more
- WellSpan Health (York, PA)
- Patient Access Quality Assurance Coordinator I - Education Systemwide - Days Location: WellSpan Health, York, PA Schedule: Full Time General Summary Provides ... quality assurance oversight to all departments within...+ IF ASSIGNED TO REFERRAL CENTER /INSURANCE SPECIALTY CENTER :- Understands and demonstrates knowledge of call … more
- Fujifilm (College Station, TX)
- …Overview** **_Summary_** **:** Fujifilm Diosynth Biotechnologies Texas (FDBT) is seeking ** Quality Assurance (QA) Validation - Associate Director** to oversee ... while providing strategic leadership to the validation team. **Job Title:** Quality Assurance (QA) Validation, Associate Director **Reports to:** Director,… more
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