- Daiichi Sankyo, Inc. (Bernards, NJ)
- …Job Summary: Manage Local/Global Pharmacovigilance (PV) service providers responsible for Call Center , individual safety case processing, and aggregate reporting ... Strategic Partner Management: Manage Local/Global PV service providers responsible for Call Center , individual safety case processing, and aggregate… more
- AECOM (Indianapolis, IN)
- …Traffic Management Center also includes, but not limited to, + Monitoring CCTV traffic cameras, radio communications with INDOT personnel and other emergency ... is actively seeking a productive, flexible, and highly talented Traffic Management Center Operator for immediate employment in Indianapolis, IN. - NOT A REMOTE… more
- Three Saints Bay (Martinsburg, WV)
- ** Call Center Quality Manager...+ Oversees the quality assurance and performance monitoring functions for the contact center , ensuring ... a Federal Government Contractor industry leader, is seeking a ** Call Center Quality Manager.** **POSITION...quality control inspections using the Avaya Aura Contact Center system and MMLD database to track performance metrics… more
- WSP USA (Costa Mesa, CA)
- WSP is currently initiating a search for ** Call Center Quality Assurance Specialist** position to sit out of our **Costa Mesa, CA** office. **_This position ... role_** **JOB SUMMARY** This position will help preserve service excellence through monitoring , and assessing customer interactions of Contact Center Associates;… more
- Transdev (Portland, OR)
- Transdev in Portland ORis hiring a Call Center Training and Quality Specialist. This position plays an essential role in supporting the consistent, high- ... + At least 2 years of experience in employee training, quality monitoring , or data reconciliation-preferably in transportation, call center , or service… more
- Mass Markets (Macdill AFB, FL)
- …Marketing, MarchEast, Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC Aqua, EastWest BPO, ... the industry. We are hiring an Experienced QA Supervisor to lead our quality assurance efforts across multiple BPO campaigns. You'll oversee QA analysts, ensure… more
- University of Pennsylvania (Philadelphia, PA)
- …Job Title Clinical Research Monitoring and Auditing Specialist (Abramson Cancer Center ) Job Profile Title Clinical Research Quality Specialist C Job ... Description Summary The Abramson Cancer Center (ACC) Department of Operations, Compliance and ...Monitoring (DOCM) is seeking a The Clinical Research Quality Specialist, Sr. to support our clinical research mission.… more
- Transdev (El Monte, CA)
- …+ Manage and improve call center performance through performance monitoring , problem resolution, system audits, and quality assurance measures. + Aid the ... Key Responsibilities: + Establish a high standard for productivity, quality , and customer service, as well as define user...evaluating team results and objectives. + Maintains and improves call center operations by monitoring … more
- Mass Markets (Las Cruces, NM)
- …individual and posses excellent communication skills, we need your help in managing call center customer service agents. While your team operate the phone ... activity and development of 15-25 representatives within a complex call center environment. In this role, you... + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual… more
- Amalgamated Bank (New York, NY)
- We are looking for an engaging Call Center Trainer/ Quality Assurance Analyst to join our growing Call Center . In this role, you'll be responsible for ... quality assurance evaluations (Phone, Email, Chat) using our Call Center Standards. This role will be...Center procedures to improve their performance. + Observing Call Center employees while monitoring … more
- Mass Markets (Las Cruces, NM)
- …focus on innovation, we have established ourselves as a trusted partner in the industry. The Call Center Sales Manager oversees all aspects of our call ... and possess a strong work ethic. A background in call center operations management is required, and... + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual… more
- Providence (Seattle, WA)
- …Lead Coordinator. Duties include call routing for main line calls, code dispatch, alarm monitoring , Call Center metric tracking, call support for ... Center operators, new hire training, additional Call Center project support, coverage monitoring...of rural and urban communities by expanding access to quality health care for all. Providence is proud to… more
- Transdev (Oakland, CA)
- …reporting. + Manage and improve call center performance through monitoring , resolution, audits and quality assurance measures. + Managing a 24/7 ... This role focuses on team leadership, operational efficiency, and delivering high- quality results. As a Call Center Manager, you will not only help drive… more
- Sanofi Group (Morristown, NJ)
- **Job Title:** Associate Director, Affordability COE PB - Call Center in Patient Support Services **Location** : Cambridge, MA Morristown, NJ **About the Job** ... and customers. As the Associate Director of Affordability - Call Center - in the newly formed...platform queues, escalations etc. + Ensure compliance with pharmacovigilance monitoring and reporting requirements. + Ensure compliance with Sanofi… more
- CHS (Clearwater, FL)
- **Overview** **Insurance Call Center Supervisor** **Member and Provider Services Supervisor (Insurance)** + **Monthly metric bonuses based on performance!** + ... Member and Provider Services Supervisor provides leadership and coordinates activities of the call center department. To best serve its clients and their… more
- Allied Universal (Richardson, TX)
- …and objectives are met or exceeded on their designated shift. This is a 24/7 call center environment that requires individuals to sit for long periods of time. ... hiring for a Security Intervention Specialist Lead at our Monitoring and Response Center (MaRC). The primary...training to ensure alarm board panels/video alarms/burglary and fire alarms/ call center is operated accurately while meeting… more
- Centene Corporation (Topeka, KS)
- …the implementation, maintenance and evaluation of organizational goals and strategies within the call center environment. Manage the daily operations of 24 hour, ... goals and successful and timely problem resolution. + Mentor call center leadership towards optimal management practice...client and customer satisfaction and feedback, and achievement of quality monitoring and productivity goals. + Serve… more
- Ivyhill Technologies LLC (Bethesda, MD)
- …Project Manager (PM) is responsible for leading and overseeing all program components Call Center environment and distributing work and managing and supervising ... requirements of the contract. Will provide consultation to the customer on the Call Center and Referral Management care coordination strategies and resolve… more
- Allied Universal (Richardson, TX)
- …areas for training to ensure alarm board panels/video alarms/burglary and fire alarms/ monitoring center is operated accurately while meeting goals and deadlines; ... a Assistant MaRC Manager. The Assistant Manager at our Monitoring and Response Center (MaRC) will monitor...four (4) years of law enforcement, security, military, or call center experience + Prior supervisory experience… more
- Beacon Mobility (Houston, TX)
- …* Responsible for monitoring and evaluating staff members on the quality and process of work performed as measured against standards. * Assist with ... new procedures, and update existing procedures when changes occur. * Conduct agent monitoring activities, while providing live in the moment coaching for quality … more
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