- Washington Suburban Sanitary Commission (WSSC) (Laurel, MD)
- Position Information Functional TitleQuality Management Specialist ( Call Center ) Recruitment Category TypeStandard Functional CategoryCustomer Service GradeGS.14 ... Division. Essential Functions + Designs, updates and/or maintains the quality monitoring program evaluating the quality...pressure with tact and poise + Knowledge of contact center quality management and training in a… more
- Three Saints Bay (Martinsburg, WV)
- ** Call Center Quality Manager...+ Oversees the quality assurance and performance monitoring functions for the contact center , ensuring ... a Federal Government Contractor industry leader, is seeking a ** Call Center Quality Manager.** **POSITION...quality control inspections using the Avaya Aura Contact Center system and MMLD database to track performance metrics… more
- New York State Civil Service (Albany, NY)
- NY HELP Yes Agency Temporary and Disability Assistance, Office of Title Call Center Quality Assurance Specialist 1 (NYHELPS) Occupational Category Other ... evaluating, implementing, planning, monitoring , or coordinating a quality assurance process in a customer call ...a quality assurance process in a customer call center . This experience must include directing… more
- ThermoFisher Scientific (Morrisville, NC)
- …curriculum. Manages maintenance of program quality systems including procedural documents, quality monitoring , tracking and trending, and quality event ... and/or Quality Training experience required + Medical Information or Healthcare call center experience preferred In some cases an equivalency, consisting of… more
- Mass Markets (Mesilla, NM)
- …a trusted partner in the industry. Our team is looking for a highly skilled call center customer service manager who can motivate sales and service supervisors ... service levels, deliver specific sales objectives and support the call center in all facets. Candidates for... + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual… more
- Mass Markets (Las Cruces, NM)
- …motivated individual and posses excellent communication skills, we need your help in managing call center sales agents. While your team operate the phone for a ... activity and development of 15-25 representatives within a complex call center environment. In this role, you... + Proven ability to meet performance, efficiency, and quality assurance targets + Monitoring of individual… more
- ICF (Orange, CA)
- …strategic planning through data analysis and reporting. . Oversees and improves daily call center operations by monitoring system performance, identifying ... technologists to challenge the status quo. **Job Summary** ICF is seeking a skilled ** Call Center Supervisor** to join our team. This role involves reviewing… more
- CHS (Clearwater, FL)
- **Overview** **Insurance Call Center Supervisor** **Member and Provider Services Supervisor (Insurance)** + **Monthly metric bonuses based on performance!** + ... Member and Provider Services Supervisor provides leadership and coordinates activities of the call center department. To best serve its clients and their… more
- Mass Markets (Tampa, FL)
- …will be responsible for overseeing the daily operations of the collections team within the call center . Your role involves leading a team of collections agents, ... and monitor performance against key metrics, including collection rates, call quality , and productivity. + Identify performance...+ Proven experience in debt collection, customer service, or call center operations role, with a minimum… more
- Mass Markets (Tampa, FL)
- …to monitor the quality and effectiveness of collections activities, including call monitoring , audits, and compliance reviews. + Identify areas for process ... for overseeing and managing the collections operations within the call center environment. Your role involves leading...and monitor progress against key metrics, including collection rates, call quality , and productivity. + Develop and… more
- Ivyhill Technologies LLC (Bethesda, MD)
- …Project Manager (PM) is responsible for leading and overseeing all program components Call Center environment and distributing work and managing and supervising ... requirements of the contract. Will provide consultation to the customer on the Call Center and Referral Management care coordination strategies and resolve… more
- Centene Corporation (Austin, TX)
- …the implementation, maintenance and evaluation of organizational goals and strategies within the call center environment. Manage the daily operations of 24 hour, ... goals and successful and timely problem resolution. + Mentor call center leadership towards optimal management practice...client and customer satisfaction and feedback, and achievement of quality monitoring and productivity goals. + Serve… more
- ICF (Orange, CA)
- …development, user acceptance testing, system assessments, and deployment planning. . Enhance call center efficiency by monitoring system performance, ... status quo. **Job Summary** ICF is seeking a skilled ** Call Center Manager** to join our team....metrics of technology teams to ensure timely delivery of high- quality solutions. . Ensure all project deliverables adhere to… more
- Transdev (Portland, OR)
- Transdev in Portland, Oregon is hiring a Call Center Supervisor to work on our TriMet LIFT contract. The Call Center Supervisor assists passengers with ... represents the standard Corporate Policy. Key Responsibilities: * Assure quality of operations including leading CSR and Reservations staff,...GED or equivalent * Minimum of 2 years of call center supervisor experience, preferably in the… more
- Choctaw Nation of Oklahoma (Durant, OK)
- **Job Purpose or Objective(s):** As the Call Center Manager, you will oversee all phone operators to ensure calls are handled in a professional and courteous ... manner while providing quality service to both patients and associates. The Manager...1. Ensure effective support, coaching, evaluation, and mentorship of Call Center staff. 2. Supervision to include… more
- Community Health Systems (Antioch, TN)
- **Job Summary** The Insurance A/R - Call Center Rep (REMOTE) is the primary point of contact for customers, handling inquiries, providing information, resolving ... to quality measures and standards captured through quality monitoring and evaluations. + Documents timely,...business office preferred + 1 year of experience in call center with background of productivity expectations… more
- UIC Government Services and the Bowhead Family of Companies (Barrow, AK)
- **Overview** Call Center /Help Desk Technician III (BWAK) We are currently searching for a qualified **On-Site** ** Call Center /Help Desk Technician III** ... Windows OS, etc. + Imaging of desktop and laptop computers-knowledge of System Center Configuration Manager (SCCM) and Azure Intune is a plus. + Provide setup,… more
- UIC Government Services and the Bowhead Family of Companies (Barrow, AK)
- **Overview** Call Center /Help Desk Technician (BWAK) Bowhead is seeking an On-SiteCall Center /Help Desk Technicianto provide technical support to end-users ... in Barrow, AK. The Call Center /Help Desk Technician will be responsible...solving, coordination & instruction, judgment & decision making, and monitoring . + **Knowledge** : computers & electronics, customer &… more
- Adecco US, Inc. (Miami, FL)
- …procedures, and customer needs. + **Productivity Enhancement:** Analyze and maximize call center efficiency. + **Training & Development:** Train, supervise, ... + **Interdepartmental Coordination:** Serve as the communication bridge between call center , kitchen, and delivery team. **Supervisory Responsibilities:**… more
- University of Rochester (Rochester, NY)
- …and scheduling services to the patients of the University of Rochester Medical Center and its affiliates on behalf of the physicians and medical providers associated ... appropriate use and distribution of Electronic Medical Record information. During the call , makes independent decisions to act outside of the protocol to transfer,… more
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