- Bank OZK (Ozark, AR)
- Job Purpose & Scope The Call Center Manager is responsible for providing guidance to and oversight of the call center assistant manager (s) and ... effective customer service communication standards and processes. + Guides call center assistant manager (s) in...Customer Care policies and procedures. + Knowledge of card systems and imaging systems . + Ability to… more
- Three Saints Bay (Denver, CO)
- ** Call Center Manager (3684)** Location...+ Maintain a working knowledge of the HVAC/CRAC unit systems used throughout the Call Center , ... Contractor industry leader, is seeking a 911 / Emergency Call Center Manager . **Position Responsibilities:**...not limited to, where the circuit breakers for the systems are located, and the service contractor's point of… more
- Bath Planet (St. Charles, MO)
- Assistant Call Center Manager - Join America's Fastest-Growing Bath Remodeling Company! At Bath Planet of St. Louis, we're revolutionizing the bath ... support this exciting growth! We're looking for an Assistant Call Center Manager to join...customer service and communication skills. + Proficiency with phone systems and technology. + Strong organizational skills and the… more
- ICF (Orange, CA)
- …and technologists to challenge the status quo. **Job Summary** ICF is seeking a skilled ** Call Center Manager ** to join our team. This role involves ... Manager and key stakeholders. . Develop and guide call center operational strategies through needs assessments,... system assessments, and deployment planning. . Enhance call center efficiency by monitoring system… more
- Choctaw Nation of Oklahoma (Durant, OK)
- **Job Purpose or Objective(s):** As the Call Center Manager , you will oversee all phone operators to ensure calls are handled in a professional and courteous ... 1. Ensure effective support, coaching, evaluation, and mentorship of Call Center staff. 2. Supervision to include...to assist in the decision-making process. 7. Audit the call management system to ensure processes are… more
- Insight Global (Richmond, VA)
- Job Description Our client is seeking a call center manager to support a team of five supervisors. Customer Service Manager , Senior to provide direction ... The ideal candidate must be confident, emotionally intelligent, and well versed in call center management with expertise in modern telephony and workforce… more
- Mass Markets (Las Cruces, NM)
- …a focus on innovation, we have established ourselves as a trusted partner in the industry. The Call Center Sales Manager oversees all aspects of our call ... activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager...and the ability to learn new and complex computer system applications + Highly reliable with the ability to… more
- Transdev (Englewood, CO)
- Call Center Project Manager Transdev in... system . + 2 yr. minimum experience managing a call center + Able to work a flexible ... Corporate Policy. Key Responsibilities: + Provides Leadership to the Call Center staff + Develops staff for...work + All other duties as assigned by General Manager Qualifications: + High School Diploma, GED or equivalent.… more
- Three Saints Bay (Martinsburg, WV)
- ** Call Center Quality Manager ...regular quality control inspections using the Avaya Aura Contact Center system and MMLD database to track ... a Federal Government Contractor industry leader, is seeking a ** Call Center Quality Manager .** **POSITION...quality control experience working with ISO 9001:2000 quality standards systems (QSS) + 2 years of contact center… more
- Mass Markets (Las Cruces, NM)
- …established ourselves as a trusted partner in the industry. Looking to add an experienced Call Center Client Account Manager I to support complex business ... MCI operations and shared services team. Our Enterprise Account Manager 's are responsible for the following tasks: + Develop...Mass Markets, MCI Federal Services (MFS), OnBrand24, The Sydney Call Center , Valor Intelligent Processing (VIP), BYC… more
- Mass Markets (Savannah, GA)
- …for the day-to-day activity and development of 5-10 supervisors within a complex call center environment. The Operations Manager position is responsible ... POSITION OVERVIEW OPERATIONS MANAGER SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our...PUBLIC SECTOR CLIENTS Our team is looking for experienced call center leaders to support commercial and… more
- Tiburcio Vasquez Health Center (Hayward, CA)
- Under the direction of the Call Center Manager , the Appointment Clerk/Medical Receptionist performs a variety of tasks for the agency in as much as it is the ... delivered by the clinical and service staff of the center . This individual must work collaboratively with all Clinical...areas safe by safeguarding keyless entry codes and computer system passwords in strict confidentiality. + Must exercise utmost… more
- ICF (Orange, CA)
- …onsite full time in **Irvine, California** **Key Responsibilities** . Collaborates with the Call Center Manager to develop and refine operational strategies ... data analysis and reporting. . Oversees and improves daily call center operations by monitoring system...and service delivery. . Maintains consistent communication with the Call Center Manager on staffing… more
- PeaceHealth (Vancouver, WA)
- **Description** PeaceHealth is seeking a Clinic Manager - Quality & Coordination, Call Center , for a Full Time, 1.00 FTE, Day position. The salary range for ... collective bargaining agreement, seniority, etc. Onsite managing Patient Access Representative - Call Center and ancillary team. Monday through Friday with… more
- Mass Markets (Tampa, FL)
- …with diverse stakeholders, build relationships, and influence outcomes. + Proficiency in using call center technology, CRM systems , and analytics tools to ... partner in the industry. We are seeking a Collections Manager who will be responsible for overseeing and managing...for overseeing and managing the collections operations within the call center environment. Your role involves leading… more
- Tiburcio Vasquez Health Center (Hayward, CA)
- Under the general supervision of the Call Center Manager , the Community Access Specialist will improve patients' access to care and health outcomes through ... management system is preferred. + Knowledge of medical payer systems ; Medi-Cal highly desirable. Qualifications: + Able to relate appropriately to, communicate… more
- Penn State Health (Hershey, PA)
- …+ Act as super user for Contact Center software including Centaurus, Cerner, Call Center manager , and phone recordings. + Collaborate with all PSH ... monthly variances comments as required. + Serve as a call center knowledge expert to develop best...family medical or genetic information._ **Union:** Non Bargained **Position** Manager - Corporate Services Contact Center **Location**… more
- United States Senate Federal Credit Union (Alexandria, VA)
- …status, and will not be discriminated against on the basis of disability. Keyword: Call Center Manager From: United States Senate Federal Credit Union ... expectations and achieved at the individual level. + Manage call center queues to ensure staffing is...and coaching of staff. + Collaborates with the Operations Manager and HR to develop and execute training plans.… more
- Ivyhill Technologies LLC (Bethesda, MD)
- … Manager (PM) is responsible for leading and overseeing all program components Call Center environment and distributing work and managing and supervising all ... Ivyhill is a seeking a Project Manager for a location in Bethesda,MD. The qualified...contract. Will provide consultation to the customer on the Call Center and Referral Management care coordination… more
- IQVIA (Durham, NC)
- …the value derived from our products and services. **Primary Responsibilities:** + Oversee call center operations for a large, dedicated team. + Determine work ... as the direct point of contact with clients for call center operation-related inquiries and projects. +...Systems and Organizations: Understand how the health care system is organized and financed, and how components interact… more
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