- J&J Family of Companies (Pittsburgh, PA)
- …to be in Pittsburgh, PA; Raleigh, NC; Orlando, FL; Phoenix, AZ. Purpose: The Workforce Analyst supports call center operations, collaborating closely with ... promote workforce best practices in reviewing and analyzing call center inbound and outbound call volumes. The Workforce Analyst will identify … more
- Mass Markets (AL)
- …center operations, processes, and best practices. + Proficiency in call center software, CRM systems, and workforce management tools. + Excellent verbal ... for a motivated and results-driven Team Leader to oversee a team of call center agents. This role is essential in ensuring that performance standards are met,… more
- Sedgwick (Dublin, OH)
- …client services and operations to measure, communicate, and improve call center escalations. + Knowledge of automated workforce management tools (preferably ... (WFM) team and their work for a high-volume contact center . + Leverage data analytics and workforce ...contact center . + Leverage data analytics and workforce tools to enhance reporting, drive operational improvements, and… more
- Access Dubuque (Dubuque, IA)
- …client services and operations to measure, communicate, and improve call center escalations. + Knowledge of automated workforce management tools (preferably ... (WFM) team and their work for a high-volume contact center . + Leverage data analytics and workforce ...contact center . + Leverage data analytics and workforce tools to enhance reporting, drive operational improvements, and… more
- Qualtrics (Provo, UT)
- …mentality + Prior experience in a workforce management function for a mid-large call center or contact center + Prior experience managing labor cost ... the globe + A Bachelor's degree or greater + 4+ years experience in workforce and/or call - center planning + 4+ years experience in a highly analytical role +… more
- HonorHealth (Phoenix, AZ)
- …from Deer Valley Medical Center ). Responsibilities Job Summary The Trainer, Workforce Development maximizes call center coordinators effectiveness by ... -- because it does. Learn more at HonorHealth.com. The Workforce Development Trainer is part of a collaborative team...at least 2 years of training experience in Healthcare call center or similar environment. The position… more
- CVS Health (Columbus, OH)
- …data for financial outlooks. **Required Qualifications:** + 3-5 years of experience with Call Center and Backoffice Workforce Management/Resource Planning + ... months) and midrange (0-26 weeks) forecasting and staff capacity planning for call center and back-office operations for Specialty Operation. This individual… more
- Intuit (Atlanta, GA)
- …Mathematics, Business Studies, Business Administration, or equivalent, combined with 5 years of workforce strategy in call center or back office operations. ... Overview Our company is seeking a Workforce Senior Business Consultant to assist in our...Oracle, and I3 software (Interactive Intelligence) or any other workforce management software used to manage schedules, workflow, and… more
- Mass Markets (Las Cruces, NM)
- …focus on innovation, we have established ourselves as a trusted partner in the industry. The Call Center Sales Manager oversees all aspects of our call ... metrics by providing leadership, direction, and motivation to the workforce . Candidates for this role should be experienced, highly...and possess a strong work ethic. A background in call center operations management is required, and… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... **WORK EXPERIENCE** + Five years of experience in a call center operation to include three years...center operation to include three years in a workforce management analyst role + Experience with Automated … more
- Actalent (Durham, NC)
- Job Title: Patient Recruitment Call Center ManagerJob Description The Manager of the Patient Engagement and Recruitment Call Center (PERC) plays a ... role in overseeing the operational excellence of the Patient Engagement and Recruitment Call Center . This position involves the management and leadership of… more
- Mass Markets (Las Cruces, NM)
- …motivated individual and posses excellent communication skills, we need your help in managing call center sales agents. While your team operate the phone for a ... for the day-to-day activity and development of 15-25 representatives within a complex call center environment. In this role, you will be responsible for… more
- Kaleida Health (Buffalo, NY)
- **Director of Call Center ** **Location:** **Larkin Bldg @...work is mission- critical for the good of our workforce and the community who need and depend on ... Full-Time** **Shift 1** **Job Description** **The Director of the Call Center is responsible for coordinating the...Kaleida Health is committed to diversity and believes our workforce is strengthened by the inclusion of and respect… more
- State of Massachusetts (Everett, MA)
- …engaged. We encourage you to apply and identify your strengths in these areas. The Call Center Representative is an integral part of the Office of Educator ... "ticket" notifications, and requests for Licensure stakeholders and districts. The Call Center Representative utilizes organizational and communication skills,… more
- Savers | Value Village (El Paso, TX)
- ** Call Center Supervisor** **Candidates** **must be located in El Paso, TX** **Who we are:** As one of the largest for-profit thrift operators in the United ... 5-15 Customer Service Representatives supporting the day-to-day operations of call center operations in the areas of...center technologies such as dialer, IVR, ACD, and workforce management + High level organizational skills and attention… more
- Philadelphia Gas Works (Philadelphia, PA)
- …Greenest Natural Gas Delivery Company in the region. Become part of the PGW Team! ** Call Center Representative** The Call Center Representatives in our ... accept and process applications for gas service. Our Telephone Call Center is open 24 hours a...assisting customers in order to provide them with first call resolution. Follow directions provided by workforce … more
- Trinity Health (Rensselaer, NY)
- **Employment Type:** Full time **Shift:** Day Shift **Description:** ** Call Center Registration Associate - Rensselaer - FT - DAYS** If you are looking for a ... Registration position in a Call Center , this could be your opportunity....we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for… more
- Kelly Services (Columbia, SC)
- …evolving. We at Kelly(R) hear you, and we're here for you! We're seeking a Call Center Professional to work at a reputable organization in Columbia, SC. Sound ... per hour **Why you should apply to be a Call Center Professional:** + Competitive pay that...qualified individuals with disabilities and protected veterans in the workforce . Requests for accommodation related to our application process… more
- Trinity Health (Ann Arbor, MI)
- …**Experience:** 2+ years of customer service experience, preferably in a healthcare call center environment or operator console with experience in data ... 100% onsite and is based out of our Regional Call Center in Ann Arbor, Michigan. Relocation...we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for… more
- Providence (Brea, CA)
- **Description** Under the direction of the Supervisor, Call Center , the Call Center Rep supports the Call Center Team and internal departments by ... may be available for this role, such as shift differentials, standby/on- call , overtime, premiums, extra shift incentives, or bonus opportunities. Providence offers… more
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