- Camping World (Englewood, CO)
- …to Have for the Role:** + BS/BA in business or related field preferred + 1-2 Years call center in a Workforce Management role or capacity + Experience with ... Workforce Management Software and Call Center ACD Software required + Outbound/Predictive Dialer experience desired + Strong communication, problem solving,… more
- Entergy (Little Rock, AR)
- …skills, and abilities required of the position:** + 2 years Call Center experience + 1 year workforce management including forecasting and analytics + ... **Job Title:** Workforce Management WFM Invoicing and Forecasting **Work Place...such duties. **Job Segment:** HR, Compliance, Manager, Data Analyst, Call Center , Human Resources, Legal, Management, Data,… more
- Mass Markets (VA)
- …center operations, processes, and best practices. + Proficiency in call center software, CRM systems, and workforce management tools. + Excellent verbal ... for a motivated and results-driven Team Leader to oversee a team of call center agents. This role is essential in ensuring that performance standards are met,… more
- Zelis (Atlanta, GA)
- …implement strategic plans and achieve measurable results. + In-depth knowledge of call center operations, including workforce management, performance ... a dynamic and experienced Director of Operations to lead our Price Optimization Call Center , Intake Services, and Data Services Operational teams. The ideal… more
- CVS Health (Austin, TX)
- …+ Responsible for lead list management and prioritization of programs supporting the sales call center . + Lead all workforce management data automation, ... business segment. + Advises management on process optimization strategies to maximize call center efficiency, processes, scalability, workflows, and protocols to… more
- PennyMac (Moorpark, CA)
- …responsibilities will include, but are not limited to, monitoring and support of call center agents, telephony and workforce staffing administrative duties, ... is responsible for effectively completing duties and tasks in support of the call center to maximize performance, while adhering to company and investor… more
- Houston Methodist (Katy, TX)
- At Houston Methodist, the Senior Access Center Workforce Management Analyst position is responsible for analyzing staffing needs, optimizing scheduling, ... **WORK EXPERIENCE** + Five years of experience in a call center operation to include three years...center operation to include three years in a workforce management analyst role + Experience with Automated … more
- Mass Markets (Wichita, KS)
- …focus on innovation, we have established ourselves as a trusted partner in the industry. The Call Center Sales Manager oversees all aspects of our call ... metrics by providing leadership, direction, and motivation to the workforce . Candidates for this role should be experienced, highly...and possess a strong work ethic. A background in call center operations management is required, and… more
- ABM Industries (Chicago, IL)
- **Overview** **Job Summary Details:** **We are seeking a motivated and experienced Call Center Operator to join our dynamic customer service team.** **Benefit ... market data.** **We are seeking a motivated and experienced Call Center Operator to join our dynamic...teammates A good job for someone just entering the workforce or returning to the workforce with… more
- Mass Markets (Killeen, TX)
- …SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS Our team is looking for experienced call center leaders to support commercial and public sector clients. Managers ... working with people, and possess a strong work ethic. A background in call center operations management is required, and customer service, technical support,… more
- Kaleida Health (Buffalo, NY)
- **Director of Call Center ** **Location:** **Larkin Bldg @...work is mission- critical for the good of our workforce and the community who need and depend on ... Full-Time** **Shift 1** **Job Description** **The Director of the Call Center is responsible for coordinating the...Kaleida Health is committed to diversity and believes our workforce is strengthened by the inclusion of and respect… more
- IGT (RI)
- Call Center Associate I - Lottery (Home/Remote, RI) Location: RI Statewide, RI, US Requisition ID: 17338 IGT (NYSE:IGT) is a global leader in gaming. We deliver ... Winning Team at IGT Global!** IGT is seeking a Call Center Associate for our Rhode Island...* Self-leadership -#LI-LF1 IGT is committed to sustaining a workforce that reflects the diversity of the global customers… more
- Savers | Value Village (El Paso, TX)
- ** Call Center Supervisor** **Candidates** **must be located in El Paso, TX** **Who we are:** As one of the largest for-profit thrift operators in the United ... 5-15 Customer Service Representatives supporting the day-to-day operations of call center operations in the areas of...center technologies such as dialer, IVR, ACD, and workforce management + High level organizational skills and attention… more
- Philadelphia Gas Works (Philadelphia, PA)
- …Greenest Natural Gas Delivery Company in the region. Become part of the PGW Team! ** Call Center Representative** The Call Center Representatives in our ... accept and process applications for gas service. Our Telephone Call Center is open 24 hours a...assisting customers in order to provide them with first call resolution. Follow directions provided by workforce … more
- Trinity Health (Rensselaer, NY)
- **Employment Type:** Full time **Shift:** Day Shift **Description:** ** Call Center Registration Associate - Rensselaer, NY- FT - DAYS** If you are looking for a ... Registration position in a Call Center , this could be your opportunity....we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for… more
- Alaska Airlines (Seatac, WA)
- …an airline people love, we want to hear from you. **Role Summary** The Director, Call Center Operations & Technology oversees contact routing, contact center ... workforce management. + Develops and executes the contact center technology vision and roadmap. + Oversees deployment and...lieu of this degree. + In-depth experience in contact center and/or operations, technology and workforce planning.… more
- Kelly Services (Columbia, SC)
- …your career in motion with a great, new opportunity. Join the Kelly(R) team as a Call Center Associate to work at a premier client in Columbia, SC. We're here ... Per Hour** **Why you should apply to be a Call Center Associate:** + **Enjoy a supportive...qualified individuals with disabilities and protected veterans in the workforce . Requests for accommodation related to our application process… more
- US Tech Solutions (East Syracuse, NY)
- …Our channel includes end user-homeowners, installing and servicing contractors, and distributors. Our Call Center is a high-volume, fast paced and metric driven ... building and cold chain solutions with a world-class, diverse workforce with business segments covering HVAC, refrigeration, and fire...School Degree/GED * 2+ years of experience in a call center and troubleshooting **Key Qualifications:** *… more
- Swedish Health Services (Seattle, WA)
- **Description** ** Call Center Representative (363121)** **Schedule: FTE 0.4, Evening** This position is responsible for handling incoming, outgoing and ... clerical or customer service experience. **Preferred Qualifications:** + Prior Call Center and experience on automated telephone...Employer. We are committed to the principle that every workforce member has the right to work in surroundings… more
- Cambridge Health Alliance (Malden, MA)
- Call Center Scheduler **Requisition Number:** 9868 **Location:** Commerce Place **Work Days:** 830-5 **Category:** Clerical and Administrative Support ... **Department:** Primary Care Call Center **Job Type:** Full time **Work...for everyone, every time. It also recognizes that our workforce is our most valuable asset and prioritizes competitive… more
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